littlewoods catalogue

kazzybombom · 28th April 2008, 14:09

I need some help, great universal run by littlewoods, I have a customer not paying, I have run this catalogue for 20 years or more not problems but now since this customers not paying they are treating me like dirt, I asked them to remove her from my account filled in all th forms got her to sign numerous credit aggrements becouse they keep saying her signature does not match the one on the form I first sent in which she had to sign to remove her from the account. Now they say due to lack of any credible evidence I am responsible for the debt which is £479.00 can some one help

citizenB · 28th April 2008, 23:22

bump x

Conniff · 29th April 2008, 02:21

You could try it the other way around and send a demand to the defaulting customer.

skyelet · 29th April 2008, 10:54

your best bet is to ring us up again, ask for ALL the forms to be sent out at once, get all the forms filled out at the same time, and return them all recorded delivery with a copy of your CNP's ( customer non pay ) passport/driving licence as proof of her signature.

If she is agreeing with the balance, and is happy to be taken off your books, then she could also try contacting us directly, as we can take her off your books if she rings us and says she wants to pay us directly.

I will research a little more into this when i go back upstairs in a min. Just on my break at the moment.

kazzybombom · 29th April 2008, 12:52

the customer says she as no passport or driving licence, nothing with her signature, on I have tried everything but still they will not remove her I think they are just messing me about, they want to know if I am prepared to pay of the debt I told them would they pay a debt what was not theres I am paying what I owe and that is it

kazzybombom · 29th April 2008, 12:54

I failed to mention it great universal which I know as been taken over by littlewoods

kazzybombom · 29th April 2008, 12:57

she as done allthis phoning them up asking to pay directly they say they will send her payment details but still the debt is on my account I just am at a loss what to do next

skyelet · 29th April 2008, 17:26

Can I be nosey and ask why she isnt prepared to pay you anymore? I dont mean to be rude, but by the sounds of it, you seem to still be her "friend". Is she suffering some financial difficulty?

Surely she has a bank card or post office account card with her signature on the back... this photocopied would suffice for GUS records.

If you wanna make a formal complaint, the address to write to is

Aintree Innovation Centre
Park Lane
Aintree
Liverpool
(postcode i am unsure will update when i go to work tomorrow)

kazzybombom · 30th April 2008, 15:27

She says she can not afford it, she wanted me to send it back for her( xbox 360) after she had had it for nearly 12 months, I told her they would not accept it back I have tried every thing to get her to help me out in this situation but she still is adement she as got nothing with her signuture on it. I have made a complaint to gus, I am still waiting the out come

kazzybombom · 30th April 2008, 15:40

Forgot to say shes my sister in laws sons partner so I am in a awkward position.It as caused a lot of tension in the family and as made me ill becouse I have always paid my debt.

gyzmo · 30th April 2008, 18:59

Sorry if this is starting to look like question time, but what exactly is going on? Is this set-up akin to, say, Avon?

Just on the last post - in terms of law it will be seen as commercial contract and not just an agreement between friends. But on more practical matters, the saying of family and friends and choice is relevant. I would exclude all family relations and not have a "link" between yourself and the person who owes the money (so don't ask sis-in-law to tell her son to tell their partner) - go directly to the person involved, which makes it a metter between you and that other person, thereby hopefuly maintaining good relationships with everyone else.

Conniff · 30th April 2008, 20:35

You can't let others relatives or family see you as a soft touch kazzi.
I know it is easy to say that from the outside, but she may be hoping you will say 'ok I will continue to pay it', and that wouldn't be fair.

What is the difference between paying you and paying Littlewoods, you should make it known that Littlewoods will take her to court if she doesn't pay them, so her best solution is to continue paying through you.

If you are continuing to have to make payments for her, then I would suggest that you take the xbox from her, as long as they haven't broken it.

kazzybombom · 1st May 2008, 17:09

I will not pay anything for her AND DEFINATLY NOT pay for the xbox after all it is not mine I just pay for what I have got I do deal directly with her but as I have sid she says she can not afford it I have told her littlewoods will take her to court but she says she is not bothered my problem is gus are playing silly buggars and will not remove her from my account as I have sid before

kazzybombom · 1st May 2008, 17:10

I will not pay anything for her AND DEFINATLY NOT pay for the xbox after all it is not mine I just pay for what I have got I do deal directly with her but as I have sid she says she can not afford it I have told her littlewoods will take her to court but she says she is not bothered my problem is gus are playing silly buggars and will not remove her from my account as I have said before

Conniff · 1st May 2008, 18:02

If she will not pay for something she has had, that is theft.

You need to tell her that if Gus won't take her off the books, then YOU will take her to court.

Do the rest of the family know of this problem??

kazzybombom · 2nd May 2008, 22:18

yes all the family know, but I just think gus are playing silly buggars by keep asking for signed credit agreements she as signed four as far as I know three of them she did while I was there

gyzmo · 2nd May 2008, 22:59

errr - could someone please answer my question - I might be able to help further if I knew what was going on!

skyelet · 3rd May 2008, 10:17

Sort of similar gyzmo, Except you have only 1 catalogue, and you sell items out the catalogue to Family and Friends ( hence the term F+F catalogues).
They then choose what payment terms they want, i.e. 20 weeks, 52 weeks, BNPL, etc. and then they pay you to pay the catalogue.
You make commision based on what you pay into your account ( payments have to be over 10.00GBP to earn commision ) at a rate of 10% cash, or 12.5% goods.

It is unlike Avon in the sense that your only supposed to sell to friends and family, and you are responsible for keeping a record of who has paid what and when ( on payment cards ) and keep a record of peoples names, addresses in compliance with Data Protection Act in case of a customer non pay.

I might also like to add that Direct Brands ( Littlewoods Direct, Additions Direct, and Marshall Ward) are not catalogues whereby you are not allowed to have customers on the account, however you are more than welcome to buy something for someone, but I would suggest payment up front, unless you REALLY trust them. F+F Brands ( GUS, Kays, Choice, Littlewoods ) are those whereby you are allowed to formally have "customers" which pay you for goods you have ordered on your account.

Any more info needed ?

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