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General Knowledge As the title suggests - a kind of "Did you know...?" - a place to add snippets of information about consumer law. Everyone must know at least one little gem that could help out loads of people. Try and post with a link to clarification where possible.


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Old 9th January 2008, 11:19   #1 (permalink)
gyzmo
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Default New tool for shopping online - what a shame it doesn't work...

Last month the UK European Consumer Centre to help people make choices when shopping online.

The tool allows you to type in an internet address or company number and the country the company is based in. From this it is supposed to provide some information based on this.

It will tell you when the website was first registered
It will provide archive.org search results. If it shows similar content over a period of time, then this suggests it is a genuine and reliable website. There can sometimes be a lot of information there.

It will provide a google search on the company name (the basis being that results will show up complaints). This is rather flawed though. It only searches the company name - it doesn't search, for example, "complaints about". I done a few searches using the facility (one is a well known and much complained about company but it was about 6 pages before I found one with a complaint). You can acheive quicker and better results by doing your own search (or of course check out CAG forums)!

It will tell you the general cancellation period of the country the website is based (in the EU 7 days. Given that it only shows EU countries anyway I don't se the point in including this)

It will state the limitation period for that country (UK - 6 years). It varies in some countries, but I don't know how accurate it is. It says there is none for the netherlands but I know this is not true.


It will state whether the company is trustmark accredited. In the UK these are IDIS (internet delivery is safe) and there are a lot of companies signed up to this. However, several companies I searched on that are members did not come up with a trustmark at all. You can however click on the trustmark link and do a search for members.

It will provide a price comparison website for that company. I have only tried the Netherlands and the UK. None come up for the netherlands and Kelkoo came up for UK. That'sa shame as there are plenty more, and using a particular one can be seen as an endorsement of that site when it may not be the best one.

This site would be good if it actually worked. You can still get some info, but it is only things that you can do elsewhere and probably get better results. In a world where there is so much confusion, and where internet shopping is universal, it is a shame that this site does not offer that much at all. In my view, it is a great opportunity that has been squandered.

To access the service, click the following link, scroll down until you see Howard the Owl (I kid you not) and click on him (opens new window). full instructions there.
ECC: Trading Standards Institute

If you do use it and you do get better results, please let me know - I may be using it wrong, but then if I am, then probbly many more may also.
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Last edited by gyzmo; 9th January 2008 at 18:56. Reason: Post didn't seem right without some sarcasm
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Old 14th January 2008, 18:41   #2 (permalink)
Bookworm
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Default Re: New tool for shopping online - what a shame it doesn't work...

Any improvement on that?
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Old 14th January 2008, 18:46   #3 (permalink)
gyzmo
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Default Re: New tool for shopping online - what a shame it doesn't work...

Not been on it since. To be honest, It is a bloody good idea gone to pot. How many times have you worried about buying online from a site you don't know or have never used before?

No-one has emailed me or anything about this site, but I am going to contact UKECC to let them know of deficiencies.
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Can somebody suggest me a better online shopping website.. Jamessmith General 0 3rd January 2008 08:41
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