BT, fault,

[khoshtip_uk]

Hi,

My new bt line is faulty and its been like this for 1 month !! ,bt is telling me they will charge me if engineer comes down and figures out that the fault is not with the line its either my cable or handset ect....,
i also have to pay bt 3month line rental for next 3month (minimum contract),

i dont want to take risk !! can i ask bt to close my account and bill me only for one month rental ?!!? because there is another line in my house i want to activate that instead,

few times i was hearing radio / and R&B music through my handset everytime when trying to make phone call!! unbelivable!

[buzby]

You probably have a minimum contract with them of 12 months, so that will be the overriding factor to remember. You don't say how/where you hear this music. Is it heard over dial tone, when you are on a call, in in the 'silence' between dialling and connection? Does the person you're speaking to hear the music too? What type of handset do you use? Cordless, DECT, hard wired? Interference can be induced into phone wiring (not a BT 'fault') from pirate transmitters, to cheap phones without adequate screening. Once you eliminate problem that can be caused by your equipment, you can then be more sure that it is a line or exchange fault.