GHD Straighteners - RESULT!!!

[wheresmyhairgone]

If anyone is still having trouble with GHD try complianing to the top man.

Google "MARTIN PENNY"

[Gem1981]

Hi All. Just googled 'ghd complaints' and found this forum...glad I did too, ive read some interesting threads! I sent my 2 year old ghd's to their repair centre last week and am waiting for a response...my pair developed the age old problem of fizzing and actually sparking where the cable joins the appliance...and as i am 17 weeks pregnant, there is also a huge concern for the safety of my unborn child as well as myself! A colleague of mine sent her ghd's back a couple of years ago, which were out of warranty, and was sent a new pair no questions asked, so I was kind of hoping they would do the same to me..but after reading the problems other users have experienced, I think i was being too optimistic! Oh well, will wait and see what they say.

[brushfire]

Hi!

I feel so lucky I found this website! My sister's GHDs started sparking a couple of years ago, so I sent GHD a letter basically stating how dangerous it was and that a much higher standard of product was expected for the price paid; they sent a brand new set without any hesitation. Unfortunately, my own GHDs did exactly the same thing this morning and I have noticed that where the head of the straighteners join the cable there is a small hole, which is where the sparks were coming from. My dad suggests this is where the cable has been heated when they've connected the striaghteners to the cable itself, causing the cable to become more brittle and subsequently less heat resistant (or something..!) Either way, I'm definitely going to write to GHD and tell them my situation, I understand they may be two years or so old (I can't remember when I bought them), but it's so dangerous! I was just wondering: when I send my letter to GHD, should I include the straighteners with the letter so they can take a look, or await their response before sending them?

Also, just out of interest... has this been identified as a fault with a certain batch?

Thanks!

Brushie

[Bookworm]

I would write to them first.

And GHD has said in the past that it was only certain batches, but the reports from people posting on here suggests otherwise.

[WATTS]

Thought i would add yet another GHD user with the same power cord fault at the base.

Here was the usual copy and paste template response from my email to GHD (nice to feel special eh?) :

Dear ******,

We were sorry and concerned to receive details of the problem you have
experienced with the ghd irons.

The ghd iron is a high quality product and we pride ourselves on the
reliability of the products in our range.

As the manufacturer we offer a 2 year guarantee with the new IV stylers
and 12 months with all previous models of irons and within this period
we will repair or replace the product for you upon receipt of the
original styling iron returned to us. In the event that the guarantee
has expired we may still be able to repair your irons for you, however
on some occasions this may be subject to charge. If you choose not to
proceed with a repair, and you wish your irons being returned to you,
they may be subject to a small postage and handling charge.

If you're in the UK or Ireland you need to return the irons to us,
preferably by a registered delivery service insured to the value of your
parcel so you can keep track of them, accompanied by a brief letter
detailing the problem. Any issues raised in your letter will be
addressed once we have had an opportunity to examine the irons in
question. Please make sure to include details of your return address.
The return address is ghd, PO Box 397, Keighley, BD20 0WX.
Upon receipt of your irons they'll be assessed by our quality control
department and if they're going to incur a service charge you'll be
notified in writing, before any action is taken.
We then aim to repair or replace them and return them to you within 14
working days.

To obtain an update on the progress of your returns you need to contact
our customer services team on 0845 330 11 33.

Please do not hesitate to contact me with any further queries.
Many Thanks,

Jodie Page

As of yet i have not sent them back into them but i will be taking photographs if i do send them.
I would also prefer to arrange a FREE MKIV replacement being sent to me over the phone before i post my old ones to them.

What concerns me though is that in my original email, i mentioned my partner was injured using the irons and she suffered an electric shock as a result of using the defective item and they just send the usual copy and paste response as if to suggest they get that many letters / emails that the quickest response is to copy and paste the same respnse to every customer with the fault.

They make not one mention of concern or show a human response!!

I wouldn't be surprised if there were thousands of customers with similar issues and others who just throw their GHD's away thinking its wear and tear!

The sparkles people keep mentioning on here is actually the electrical current escaping out of the slit at the base of the defect which is extremely dangerous and could easily result in a fire and / or electrocution.

The responses from GHD i have read on this forum are disgusting as we are talking about safety and peoples lives here!

Will it take somebody getting killed from using these and for GHD to stand up and take responsibility for their defective electrical product line? These old style GHD straightners are a potential hazard waiting to happen!

I will not stop until i get a new pair of MK4 straightners even though i don't have proof of purchase and they are 5 years old!

They should think themself lucky i don't take them to court for the stress they have caused my partner.

PS: Is there no way i could take this company to court / seek legal for being sold an electircal item that was defective.

Thanks.