GHD Straighteners - RESULT!!!

[bushwackah]

it doesnt cost £10 to post one pair of unboxed GHD's recorded delivery. I begrudge paying it! At the end of the day, I was not told initially that there would be a charge to return my own ghd's in the event of them not being able to repair them. I have already paid over £100 for them!

so do I just let them scrap them ? I cant afford a new pair

[Bookworm]

Depends on how far you want to go with this. If you want to pursue it, then you'll need them back.

If you read back on the thread, you'll see someone made a fuss and they sent the irons back FOC, might be worth trying that. Then I would go to Trading Standards.

[bushwackah]

I have been dragging this out some time, please read my previous posts, seems there not giving in! lol course would love my GHDs back, but fixed would be nice!

[bushwackah]

what is FOC ?

[bushwackah]

[quote=PriorityOne;879200]I think the people over at GHD must be having a load of complaints.... and are responding less helpfully as time has gone on. quote]

I think Priority one was right, they just havent been very helpful with my matter at all.
This was the initial email they sent me after I emailed them and said the light was flickering on themand they were losing heat no mention of cost to return them to me, guess I should have been on the ball and asked! ...just didnt occurr to me i would have to pay to have them sent back to me, thought it would be complimentary as part of thier customer service!)

We were sorry and concerned to receive details of the problem you have experienced with the ghd irons.

The ghd iron is a high quality product and we pride ourselves on the reliability of the products in our range.

If you're in the UK or Ireland you need to return the irons to us, preferably by a registered delivery service insured to the value of your parcel so you can keep track of them, accompanied by a brief letter detailing the problem.

To obtain an update on the progress of your returns you need to contact our customer services team on 0845 330 11 33.

Please do not hesitate to contact me with any further queries.

Many Thanks,
Rob Pye

Returns Address;
ghd
PO Box 397
Keighley
West Yorkshire
BD20 0WX

[Bookworm]

FOC = Free of Charge.

[bushwackah]

ooooooh lol:o

[PriorityOne]

Bushwackah.... without re-reading the thread, I can't remember what your particular situation was with GHD, but if you look at the letter they sent you, they admit that your appliance is faulty !

"We can confirm that the fault on your irons was with one of the devices on the printed circuit board"

I would home in on this one.... they are confirming a fault in writing. I don't have my letter writing head on tonight, or would draft up a suitable response, but if you want to post your own draft up on here, I will edit it for you over the week-end.

[emz16]

Need a bit of advice. Been reading through all the stories and am getting a bit un nerved about sending mine back!
Right lets start from the beginning around 4 years ago i had a faulty pair, sent them back and they sent me another pair no problem - then that pair broke and i didnt bother sending them back and instead borrowed my mams which were bought christmas 2005 (this is where i think i may possibly be pushing it), the MK3 straightners broke around 3 month ago, couldnt be bothered with the hassle so didnt do anything, however i would like them fixed or new ones.
I have the box, have a receipt as i bought them off boots online and the straightners.
They just wont work, light wont turn on when plugged in, wont heat up etc.
What do i do?
I've read all of your stories on here, so am just wondering if theres anything i can do. These straightners were well looked after and werent used excessively, and i stil feel for paying that sort of money you should expect them still to work.
Can anyone help?
Thanks Emma x

[xserena69]

heya i was wondering what i could do about my GHDs, they broke the same as most people's by sparking right by the handle, which is the second time they have broken. The first time the fault was right near the plug, which I replaced, and shortly afterwards the lead by the handle broke and flames came out whilst I was doing my hair.

I wondered if I could get these fixed for free? I'm not sure though because of the folowing:

• I bought them in 2005 (christmas present for myself wo0o)
• I got them off ebay (£90)..brand new by the way
• The plug is not the original so they might claim about me messing with the wired
• They are two years old
• I have no reciept and did not register them

Any help would be greatly appreciated

Thank you

[Dolphinace]

Hi,
I have recently received quite a bad burn on my fore arm, when my ghd straightners shorted out and sent out a spark and an electric shock to my arm during use. I am only thankful that it was the back of my hair I was using them on and not my fringe, as it would have been my eye that received the shock. I can't warn people enough about this. I have since purchased a different pair of proffessional straightners, but now wear safety glasses when using around my face. (I know a bit of an over reaction, but prevention is better than cure in my eyes).
I contacted Jemella and received the same standard response letter that everyone else seems to have received, but they just replaced the cord and send them straight back to me in less than 7 days and no mention of any charges. I got the impression though that they just wanted to keep me quiet, but they have just done the opposite. I was not after a refund or a repair, I was not aware that there was any problems but since receiving their letter just did a search on google and came up with hundreds of hits about this subject. I am shocked to see how many problems there are with these things, and they are obviously aware. Why they have not done a recall or issued a warning letter is beyond me. When I wrote to them after the incident I was hoping they would contact me, show some concern and launch an investigation. I am now going to report this to the HSE executive and my local trading standards office.

[curly hair]

Just how many people have the same problem with these straightners? Used mine yesterday, the light started to flash and then you could hear a crackling electrical sound coming from where the cable meets the straightners. Of course, I contacted Jamella today and was told to send them back and they would take a look at them and repair if possible. Fat chance of that after reading the above posts. Incidentally, mine were manufactured in Sept. 2005 and no longer under warranty, but in my opinion, they are not fit for purpose. 2 years would seem the life span of these straightners and then they self combust!! How can they still be getting away with it?

[Dolphinace]

Hi,
I would recommend that anyone who experiences crackling noises with their ghd's to contact their local trading standards office. I have just contacted my local office about 20mins ago, and they did not know there was a problem with these things. The more people that contact official bodies the better, as this will ensure something gets done about this. I was told I should not have returned the product, as there is now no proof that they were faulty but that I should have sent them into the trading standards office in the first instance before contacting Jemella. I do however have photo's so I have to send those in to the office. Whatever you do though, don't use them if they show any sign of a fault.

[curly hair]

I also contacted trading standards this morning. I was told not to return them and someone would contact me this week. Problem is, as you will note from my name, I'm desperate for another pair!!

Trading Standards did tell me that my 'contact' is with the shop I bought them from, not Jemella, but as I have no receipt I can not go back to the shop.

I also sent an email to watchdog to see if they were still looking into this problem and await their reply

[curly hair]

sorry mis typed should have said 'contract' not contact!

[Shell_uk]

Originally Posted by curly hair

Just how many people have the same problem with these straightners? Used mine yesterday, the light started to flash and then you could hear a crackling electrical sound coming from where the cable meets the straightners. Of course, I contacted Jamella today and was told to send them back and they would take a look at them and repair if possible. Fat chance of that after reading the above posts. Incidentally, mine were manufactured in Sept. 2005 and no longer under warranty, but in my opinion, they are not fit for purpose. 2 years would seem the life span of these straightners and then they self combust!! How can they still be getting away with it?

I had the exact same problem, i phoned Jamella too, and was told to send them in, i sent mine back last tuesday and still not heard from them! Just hope they got lost in the post, then Royal Mail will have to fork out for a new pair for me lol

[curly hair]

Shell UK

How long had you had yours? Where they MK3?

If you look at the new Mk4 model, the cable is attached differently and the barrel opens differently too. On the old model you could see the wires when you closed the straightners. I haven't heard of any problems with the MK4, wonder if this is why they changed the design.