GHD Straighteners - RESULT!!! - Page 4

pug306 · 11th August 2007, 18:28

sorry i had to put the letter on two pages werent to sure how to do it. Anyway this is the letter they sent back to me i cant believe this is what they have said and i still have to pay £10 to got my straighteners back. what a p*** take.

Please advise me of what i should say im really stuck.

Thanks

PriorityOne · 11th August 2007, 19:49

"Your iron is 32 months old".... and well covered by the Sale of Goods Act, 1979 (6 years), which I'm sure they're aware of.... but are hoping you're not. They are therefore legally obliged to repair it free of charge and I would push with this one...

Alternatively, if they want you to go to court with it, armed with Watchdog reports.... and copy letters from CAG members who have received the same tripey letters as you've just had... then that's ok too.

If they want to protect their reputation.... then they'd better play the game properly and start treating their customers with some respect.

Doobyat · 18th August 2007, 00:22

Hi
I have a pair of GHD straighteners which were bought for me about 4 and a half, 5 years ago. I remember hearing about the problems with the irons but didn't think they applied to my set as they had been running perfectly for years. That was until the other morning when I was in the middle of straightening my hair they started sparking furiously and little flames coming out of them, I got such a fright I screamed (which scared the hell out of my daughter, poor wee thing) and threw them out of my hand onto my dressing table. Sparks and flames were still flying out of them as I rushed to switch them off at the wall. The flex had burned half way through and there will little dots of burnt flex all over my dressing table.

I have had good use out of these straighteners and would perhaps have expected them to just stop working or some similar non dangerous fault to occur but I feel that GHD are responsible. I phoned GHD to explain the problem, the girl I spoke to seemed completely un-fazed and uninterested in the problem. I was asked to return the straighteners by recorded delivery, which I was going to do tomorrow but after reading these posts I am wondering if this is such a good idea.

Should I write a letter of complaint, or would another form of action be better? Does anyone know what the product numbers of the faulty bathes are?

Sorry I know this is a bit long but thought I should give the full story. Any advice would really help.

Thank you

Yasmin · 20th August 2007, 10:06

Well as I said, wrote to the retailer on the advice of Consumer Direct, gave them 2 weeks to reply.
Received a very curt note from them this morning saying:-

1) Further to talks with Jemella Ltd it would appear that you are not the registered person at that address for the fore mentioned GHD's ?????
2)I cannot expect that it has taken the owner of the GHDs 4 years to decide they are faulty.
3)I am only legally obligated to replace or refund monies within 14 days of purchase of product, as I'm sure you are fully aware.
4)I have worked with GHD's since they first arrived on the market and have yet to have a set spark dramatically, catch fire, explode or anything else in this time, so don't believe everything you read in the press.

So I am Sorry I am Unable to help you.

Ok, will see what Consumer Direct have to say about that later!!!

Yasmin · 20th August 2007, 11:07

Just been in touch with Consumer Direct, some VERY good advice, ha, ha. Will let you know how it goes later......

PriorityOne · 20th August 2007, 23:54

What a STUPID letter from the retailer !!!

1. That doesn't make the blindest bit of difference, if you are the person with the receipt !!!

2. Of course it hasn't taken you 4 years to decide they are faulty; they have developed a fault within the timeframe stipulated by the Sale of Goods Act, 1979 !!

3. Only able to refund within 14 days of purchase ?! Whose leg is she trying to pull ?

.... the 14 days don't stand when a product is faulty and they are covered by a standard 1 year manufacturer's guarantee anyway.

4. Well, she would say that, wouldn't she ? Suggest she joins the CAG. Meanwhile, just hope her shoes have rubber soles !!

How old was this person... 12 ??!

Bookworm · 29th August 2007, 19:11

Quote:

Originally Posted by Yasmin

Well as I said, wrote to the retailer on the advice of Consumer Direct, gave them 2 weeks to reply.
Received a very curt note from them this morning saying:-

1) Further to talks with Jemella Ltd it would appear that you are not the registered person at that address for the fore mentioned GHD's ?????
2)I cannot expect that it has taken the owner of the GHDs 4 years to decide they are faulty.
3)I am only legally obligated to replace or refund monies within 14 days of purchase of product, as I'm sure you are fully aware.
4)I have worked with GHD's since they first arrived on the market and have yet to have a set spark dramatically, catch fire, explode or anything else in this time, so don't believe everything you read in the press.

So I am Sorry I am Unable to help you.

.
.
.
.
.

Yasmin · 3rd September 2007, 16:52

Another reply to my response to the above letter, from the 12 year old....

..not worth putting up. Called Consumer Direct,as they wanted report. I'm awaiting information from Barclaycard , as to the exact purchase price. If they were under 100.00, will have to consider court action.

Bookworm · 3rd September 2007, 18:20

Oh go on, I need a laugh now and then.

PriorityOne · 3rd September 2007, 22:40

Have you tried writing back to the retailer... pulling apart her stupid letter ?

Yasmin · 3rd September 2007, 23:59

Yes, did that with the first letter. The second one from them below;-

As I stated before, you do not appear to be the registered owner of the fore mentioned GHDs, but I will presume you are acting on their behalf(?) As I said I do not agree that the GHDs were faulty at purchase and after 4 years use and abuse(!!!!) that they have simply reached the end of their life span.
If standard plate GHDs were purchased, I am not totally sure that section 75 of the consumer credit act actually applies. Act states goods valued between 100 to 30000 are covered under section 75. GHDs were retailing at under 100 and thus fall under that limit.
Summary, I do not agree that the GHDs were faulty and I will not be replacing them.

PriorityOne · 4th September 2007, 21:19

Quote:

Originally Posted by Yasmin

Yes, did that with the first letter. The second one from them below;-

As I stated before, you do not appear to be the registered owner of the fore mentioned GHDs, but I will presume you are acting on their behalf(?)

This is of no consequence... you don't need to register yourself as a user of electrical products in order to cover yourself against faulty merchandise. As I said I do not agree that the GHDs were faulty at purchase and after 4 years use and abuse(!!!!) that they have simply reached the end of their life span.

Use and ABUSE ?!! I would be inclined to take this little accusation higher....

If standard plate GHDs were purchased, I am not totally sure that section 75 of the consumer credit act actually applies. Who said anything about the Consumer Credit Act ? It's The Sale of Goods Act and seeing as she comes across as a bit thick anyway.... it doesn't really matter what she thinks.... only what that Act covers you for. states goods valued between 100 to 30000 are covered under section 75. GHDs were retailing at under 100 and thus fall under that limit. Not sure what she's trying to refer to here... but would be inclined to ask which part of "The Consumer Credit Act" she's referring to. If she's made a mistake, do a Google search for The Sale of Goods Act and check out section 75.
Summary, I do not agree that the GHDs were faulty and I will not be replacing them.

I think a lot depends on how much fight you have in you.... because it sounds like you're dealing with a right airhead !!

bushwackah · 10th September 2007, 09:17

I have had a reply from them, its like an old record repeating itself,

will try and get a photo of it posted on here shortly.

patrickq1 · 10th September 2007, 11:23

Quote:

Originally Posted by Yasmin

Well as I said, wrote to the retailer on the advice of Consumer Direct, gave them 2 weeks to reply.
Received a very curt note from them this morning saying:-

1) Further to talks with Jemella Ltd it would appear that you are not the registered person at that address for the fore mentioned GHD's ?????
2)I cannot expect that it has taken the owner of the GHDs 4 years to decide they are faulty.
3)I am only legally obligated to replace or refund monies within 14 days of purchase of product, as I'm sure you are fully aware.
4)I have worked with GHD's since they first arrived on the market and have yet to have a set spark dramatically, catch fire, explode or anything else in this time, so don't believe everything you read in the press.

So I am Sorry I am Unable to help you.

Ok, will see what Consumer Direct have to say about that later!!!

sounds like a serious health and safety issue any electrical implement that shows signs of failure and likely to set fire most certainly would and should be withdrawn from the market i would write back warning them of the serious health risk to the public,and reclaim a new set...

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.