GHD Straighteners - RESULT!!! - Page 3

pug306 · 16th July 2007, 18:58

Thank you very much for that thats brilliant, il let you know what happens
Rachelxx

Yasmin · 22nd July 2007, 11:07

Hi Bookworm 'n all,

I received this letter from Jemella and thought I would post it for your reference. I am still thinking about the reply, any comments welcome.
From this letter, they seem to be telling me that all was hunky dory with their product, when I supposedly purchased mine. In actual fact the court case seems to have still been live.
I didn't in fact purchase my GHD's 'till much later....late 2003 or early 2004, and they have not had extensive usage. Same happened with mine, sparks flew, frightened me half to death LOL. Felt quite shaken seriously and was not in the mood for going out after......

PriorityOne · 22nd July 2007, 12:35

Ok... the comments I would pick apart are :

They say that it was manufatured in 2003 and the problem was related to the cable which has since been rectified ? Obviously not, since a programme was made about GHD irons blowing up and it is still happening. It is also a very common problem... as has been witnessed on here.

Furthermore, it should have been made to withstand daily usage anyway... I bought an iron (for clothes) from Tesco for £4.95 several years ago... use it loads... and that hasn't blown up in my face. Neither have any of my other electrical appliances, including hair dryers ! They are trying very hard to wriggle out of any responsibility here... by saying that it's to be expected.. wear & tear, etc..

They have also implied that it's your fault by putting "undue strain" on the cable

. How exactly do you do that then ?

It's used to style hair... not to hang things from !

They are no longer able to support this type of iron as the parts are no longer available ? Duff then, were they ? Why else would you alter the components of a product ? How convenient....

They are taking advantage of the fact that you have no receipt in order to fob you off. Unfortunately, having no receipt doesn't help you... so all you can do is argue back and stand your ground. The fact they are now charging you for the return of the irons is appalling customer service ! If they are not built to last a reasonable amount of time... then they are hugely over-priced for their intended lifespan.

You need to get your irons back... but keep the pressure up. Ask them for clarification on the lifespan for a pair of these things... mention the CAG... that scores of others have had similar problems... and if they are not prepared to take the matter seriously, that you will gain the support of members on here to take things further and raise public awareness.

Have you seen Bookworm's letter on Page 1 of this thread ?

x_miss_lori_x · 22nd July 2007, 12:53

Hi my GHD's stopped working and I mentioned to my niece who told me to squeeze them tightly together and they would work and she was right. She had had a the same fault on her's and because they were still under guarantee she got a new pair. I returned mine (no longer under guarantene) and they said they weren't faulty but they would fix them for £40 plus a yr's guarantee but I had to pay it quickly or they were destroying them. I was angry as it was the exact same fault as my neices plus I did not have a spare £40. Hence I guess my GHD's got destroyed. Didn't think companies could do that? I got a letter worded very similarly to the one Yasmin got. Would appreciate any comments on this.
Thanks a lot

Yasmin · 22nd July 2007, 20:04

Thanks PriorityOne, some useful points made here. I will try to compose a letter tomorrow. It is important, as you say that I get them back, Just can't believe the damn cheek of them charging me for it!

Yep I saw Bookworms letter on page 1...missed the recent tv doc. though unfortunately......

Yasmin · 22nd July 2007, 20:07

By the way, did you notice the Without Prejudice...hmmmm me thinks they have something to hide

PriorityOne · 22nd July 2007, 20:25

Quote:

Originally Posted by Yasmin

By the way, did you notice the Without Prejudice...hmmmm me thinks they have something to hide

Yes... I did notice the Without Prejudice bit

. I also thought afterwards about checking the flex on yours when you get them back.... seeing as they are talking about wear and tear, etc... As I see it, unless the wires were exposed from inside the flex in the first place and were touching each other... then how could the sparks have been generated to blow it up, so to speak ?

Yasmin · 23rd July 2007, 09:30

I just remembered that I paid for my GHD"s by Barclaycard....so I will have details on my statement. I was also wondering if I would have any reproach through Barclaycard,for faulty goods, given the evidence of the court case etc etc, even though time has passed by!!

PriorityOne · 23rd July 2007, 11:00

Quote:

Originally Posted by Yasmin

I just remembered that I paid for my GHD"s by Barclaycard....so I will have details on my statement. I was also wondering if I would have any reproach through Barclaycard,for faulty goods, given the evidence of the court case etc etc, even though time has passed by!!

Excellent !! ... and yes, you should be able to go through Barclaycard as well.

Bookworm · 23rd July 2007, 16:34

Yes, the letter I got for my daughter was the same about the excessive flexing, and the no proof of purchase. It is unreal that so many should have the same problem. I honestly think it will take a death to get GHD stand up and take notice.

Yasmin · 25th July 2007, 11:49

Yes, I agree with you. I think it's appalling for such a highly priced product. Anyway reply sent...

Bookworm · 25th July 2007, 12:10

Make sure you let us know what happens. The more people come back with positive results, the more we'll be able to fight them.

Yasmin · 26th July 2007, 15:59

I have just been in touch with Barclaycard re this. Unfortunately they can't do anything as the purchase was some time ago, and is only delivery and protection cover. They suggested Watchdog .... hmm will wait to hear from ghd first.

Yasmin · 26th July 2007, 16:30

This is the Watchdog report.....

nemi07 · 2nd August 2007, 08:05

I've had two sets of GHD straighteners and the same to happened to me with both. After the second time I got in contact with the manufacturers and was told this was unusual although I've seen online thats not true.
They suggested I sent them back recorded delivery so they could look at them and repair them if possible. However I would have to pay for the repair it was my fault and also pay for them to be sent back to me by recorded delivery.
I didn't send them because the cost of paying recorded delivery postage (from abroad) and probably for the repair even though I don't think it's my fault would probably cost more than buying a new GHD .
As I've lost faith in the manufacturers I've since bought another brand which will hopefully last longer.

Yasmin · 7th August 2007, 10:46

Look what came in the post this morning, plus my old straightners returned! free of charge (Big Whoop!!)

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