Laptop Faulty Tesco Wont Act!

[tom3131]

Hey everyone.

Tesco wont do anything with my faulty laptop.

Read a copy of my letter to Tesco below:

http://www.freewebs.com/tom3131/uplo...o%20letter.doc

Any thoughts/suggestions?

Thanks.
Tom.

[Tinkerbelle]

Still reading but this word should be their and not there

I informed the staff that should Tesco not honor there contract with me,

. The staff member also informed me that Trading Standards would agree with there stance
Acer informed me that the 1 year warranty wasn't valid without a receipt.

[Karnevil]

Tom, to me its a bit he said, she said.....it needs to me more consice.

Maybe write a letter with the basic facts - ie. you bought the laptop on...
at time of purchase you were led to believe you had a 3 year warranty ....
it went wrong on... took it back to the store on...unhappy with repsponse of staff (see attached information)
you believe/know it is down to tescos to fix it as opposed to the manafacturer.
I want you to do this...... (basically give me my money back / fix the laptop)


Then attach statement of events (in which you can put the he said she said stuff) ?

[Tinkerbelle]

What's your email address Tom.

I've kinda re-written some of it. Hope you don't mind

[caro]

TBH I haven't read your whole letter as others more knowledgable than me have alreadly answered. Regardless of the legal rights and wrongs, my daughter bought an Acer laptop from Tesco, and Tesco told us Acer would deal with it.

Phoned Acer, under the guarantee and they handled the repair quickly and efficiently. No problems since, and they replaced the cable FOC.

I must admit I too would deal with the computer issue and staff rudeness issue separately, as different people would deal with each issue.

[tom3131]

UPDATE EVERYONE:-

This evening, I took my original letter, in person to my local Tesco store.
I asked to see the manager to hand it to her personally, she asked the customer service lady, on the phone, what I wanted to speak to her about.
She came down, new exactly who I had spoke to, and then asked me if I'd be happy to come to her office.
We went up, and she apoligized for the attitiude of her staff and said that she will be personally investigating.
I handed her my letter, she read through and told me how astonished she was by the way I had been treated, I then informed her that I had emailed the letter to officers at Trading Standards who were investigating.
She called up Acer from her office, demanded to know why they didnt offer to repair it when it was manufactured in August 05.
The bloke on the phone passed the call onto his boss at Acer, who apoligized to me and offered to have my laptop collected first thing tomorrow, repaired, and returned within 10 days. He also said that the usual turn around time was 15-20 working days but assured me that he'd personally see to it and make sure my repair was speeded up.
Tesco have offered me an apology letter from the staff involved, and a set of £50's worth of vouchers to use against non food items.
So my laptop is being picked up tomorrow.
Thank God . I was missing her already .

Thanks for all your suggestions.

Kind regards,
(a happy) Tom3131.

[cleungs1]

Glad to hear you have got result. it shows that if you stand your ground you will get result

[caro]

Result Tom. I thought they would sort it to be honest, but nice to get the vouchers too.

[Tinkerbelle]

Well Done Tom!