
Hi guys
I had dial up internet account with bt yahoo , I called them sometime in may and asked them to cancel the account(because i bought broadbant). after transfering me to the right department a guy (propably from india) talked to me, he told me that he has canceled my account however, if you
get charged on your bank account give us a ring and we will sort it out for you (quite polite ! )
now i have realised that they have been taking money out of my account £15.99 each month, i spoke to them today they said that they cant see if they had reciverd any notification from me !! she refunded only money for one month but not the other month ? i was told to write to some address.
has anyone had similar situtation?
is there any template for this ?(as my english is not good enough

)
the related transations on my statment are shown as POS type ,so would it have been possible for me to ask my bank to stop bt from taking any money out of my account?