Hotpoint Tumble Dryer Broke down twice in 13 months

[theroyles]

I bought a tumble dryer 2 years ago from Comet. After 7 months it developed a fault. I phoned out Hotpoint who were the manufacturer. They replaced several major parts. The Engineer even agreed that it would have been cheaper just to replace! He said that Hotpoint just have a policy of repairing. Anyway, 6 month later (machine now 13 months old) and it broke down again. The Engineer came out and fixed the machine (jockey wheel was loose - Engineer said it was rare for a machine of this age to develop this fault - he said he had a few on machine 4 years + old). The part cost £3.50 but I was charged a standardised charge of £89. I told the Engineer that this should still be covered under the warranty but he said he was only doing his job and that I should complain to Hotpoint.

Wrote to hotpoint and got a letter back saying that the fault occurred outwith the warranty period. Contacted trading standards and they said I would need to prove that it was a manufacturing fault. Contacted Comet and they said the same.

Can anyone help? Should I write to Hotpoint and Comet Managing Directors?

[crk81]

I'm no expert but am sure under certin rights/acts things like dryers need to be fit for purpose. yeah alot of complaining sometimes gets you somewhere try this site with handy info How to Complain

[theroyles]

Originally Posted by crk81

I'm no expert but am sure under certin rights/acts things like dryers need to be fit for purpose. yeah alot of complaining sometimes gets you somewhere try this site with handy info How to Complain

Absolutely brilliant m8. Thanks a million. I complained via that site and within 2 days I got a phone call from Comet offering a refund for the repair to the tumble dryer to the tune of £89.95. Superb site. They actually sounded worried on the phone and kept asking me what howtocomplain had said!!!