NTL Late Payment Charge

[razorc]

hi , is anybody getting anywhere with NTL into this late payment crap
i phoned them up yesterday about charge i had and told them , i will pay my phone bill but you can take me to court over the late payment fee and tell the court how you's came up with £10 fee , the woman on the phone said its computer that that sticks the charge on she also said no one has had it refunded yet ,

[paulclarkson1985]

Until now

Its a penalty charge the same as the rest.

[blacksheep1979]

get them to put that in writing or get a recording of the woman saying it was a computer that put the charge on.

[thenorm]

I have had one of these charges on this months bill and in the past have had one of the refunded. this is my last bill with them thank goodness and am moving over to BT next week (engineer coming) the cheecky buggers also want me to pay a months in advance for a service which only has a week to run. the lady on the phone says that any over payments will be refunded. yeah right !!

[buzby]

She's right. The computer puts it on automatically. What she should have told you is NTL's retentions department takes it off and refunds the difference, as it does for many 100s of us on here!

[Stillborn Crisps]

See how I managed to get 3 charges returned from NTL here: TELEWEST £10 late payment charge**WON**Now round 2- V.Media

I had to initially bluff that I was about to leave them though.

Oh, and you can aways have a sniff round ntl:hell for titbits - an excellent forum for finding out the truth.

[electricechogirlie]

Am I correct in thinking that I can reclaim my NTL late payments/disconnection fees back? I have had murders with them on the phone, earlier today because they have started charging me 10 pounds late payment fee, even when I have explained to them that I will be paying on such and such a date, and a note has been left on my file, saying that I will be settling then, and I always have settled on that date. I pay by debit card, because of DD being a problem when they dont go out on the dates that they should, and I end up being charged by the bank aswell. Also would I be able to claim back my re connection charges, that are levied on my account when my services have been suspended. Any advice on this matter would be greatly appreciated

Also, whilst I was on the phone today with NTL, I overheard a conversation in the callcentre backround, whilst my call was being dealt with by a seemingly nice gentleman, his colleague was dealing with another call, after the conversation had finished with his client, I distinctly heard him call his client a "Knobhead".... makes me wonder what choice names I was called after I finished my conversation?? fanf*#~*ingtastic customer service NTL... Well Done!!!!

[buzby]

Don't see why not - however as these will be automatically applied, it's often easier to ensure you make the payment's on the correct dates in future, as you'll simply be on a treadmill of arguments and recriminations!

You can challenge the reconnection fees (they don't charge for cutting you off) and also quey why they are charging you for service when you're not receiving it. Sure, it's in the contract but is it fair? You could get a court to decide, but they usually settle before then. They have admitted that the reconnection fee is a 'fine' but as this is illegal in itself and does not reflect the true cost of putting you back on this can be challenged too. The easiest route is to call CS and say you're leaving. You'll be transferred to 'Retentions' and they can make the arrangement to credit and keep you happy.