Help with faulty lease car please

shamalamb · 10th June 2008, 23:48

Hi, I am really hoping someone is able to help. I am leasing a brand new 2008 Mitsubishi Outlander (got it beginning of May 200

for 3 years. After 1 week I was broken down on the motorway after the turbo pipe came off. The jubilee clip was replaced and everything seemed ok. Last night (so 4 weeks later) driving home on the motorway the same thing happend and we were repaired at the side of the road. 5 miles down the road the SAME thing happend again!!! This time we were recovered home. I managed to get a courtesy car for 48 hours and the car went to the garage for repair today. This seems to be a known fault. However, even if they can repair it I am not sure I ever want to drive it again!! I have spoken to the leasing company about swapping to a different car (this one is clearly not fit for purpose) but they said to cancel the contract would incur huge penalties (up to 50% outstanding costs). I said that I have no problem with their contract or their lenders contract but wanted to move the finance to a different car - they said this is not possible. Is this right, do I have any other options? Or will I just be stuck with this car, living in fear that it will happen again, for the next 3 years? As a woman doing a lot of motorway driving on my own I do not relish this prospect. SOrry this is long, hope you can help.

MrShed · 10th June 2008, 23:54

I think that to be fair, you need to let them perform the repair and give them the opportunity to fix it fully. If it is properly repaired it is highly unlikely generally taht it would ever re-occur. With regards the legality, I am unsure, as you have not and are not purchasing the car - this MAY have implications on your rights under the SOGA.

steven4064 · 10th June 2008, 23:55

Hi shamalamb

Welcome to CAG. I'm not sure if this is the best location for your question as it is a leasing question (the fact that it is car is not necessarily the most important point). I will leave it here for a day or two and see who reponds. Otherwise I will see if I can find a better location.

shamalamb · 11th June 2008, 00:09

Hi Mr. Shed and Steven,

Thanks both for your help. Steven, if you do have a better suggestion for where to post this please let me know. Fingers crossed it all gets sorted soon.

steven4064 · 11th June 2008, 00:28

Mr Shed appeared while I was posting so maybe I'll leave it where it is for now

MrShed · 11th June 2008, 08:45

Maybe, but leases arent my "bag" steven, so may need to end up being moved anyway to be honest - I've pretty much said all I know on the subject!

steven4064 · 11th June 2008, 11:15

OK I've moved the thread to 'general consumer issues'

raydetinu · 11th June 2008, 13:43

You need to examine your lease carefully, terms and what service they are providing. It is a service you are receiving not purchasing avehicle.
You may even have to consult a sloicitor.

steven4064 · 11th June 2008, 16:18

Could you post the T&Cs here (any personal details removed)

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.