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Patricia Pearl - Small Claims Procedure - A Practical Guide
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Old 10th June 2008, 22:48   #1 (permalink)
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Default Help with faulty lease car please

Hi, I am really hoping someone is able to help. I am leasing a brand new 2008 Mitsubishi Outlander (got it beginning of May 200 for 3 years. After 1 week I was broken down on the motorway after the turbo pipe came off. The jubilee clip was replaced and everything seemed ok. Last night (so 4 weeks later) driving home on the motorway the same thing happend and we were repaired at the side of the road. 5 miles down the road the SAME thing happend again!!! This time we were recovered home. I managed to get a courtesy car for 48 hours and the car went to the garage for repair today. This seems to be a known fault. However, even if they can repair it I am not sure I ever want to drive it again!! I have spoken to the leasing company about swapping to a different car (this one is clearly not fit for purpose) but they said to cancel the contract would incur huge penalties (up to 50% outstanding costs). I said that I have no problem with their contract or their lenders contract but wanted to move the finance to a different car - they said this is not possible. Is this right, do I have any other options? Or will I just be stuck with this car, living in fear that it will happen again, for the next 3 years? As a woman doing a lot of motorway driving on my own I do not relish this prospect. SOrry this is long, hope you can help.
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Old 10th June 2008, 22:54   #2 (permalink)
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Default Re: Help with faulty lease car please

I think that to be fair, you need to let them perform the repair and give them the opportunity to fix it fully. If it is properly repaired it is highly unlikely generally taht it would ever re-occur. With regards the legality, I am unsure, as you have not and are not purchasing the car - this MAY have implications on your rights under the SOGA.
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Old 10th June 2008, 22:55   #3 (permalink)
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Default Re: Help with faulty lease car please

Hi shamalamb

Welcome to CAG. I'm not sure if this is the best location for your question as it is a leasing question (the fact that it is car is not necessarily the most important point). I will leave it here for a day or two and see who reponds. Otherwise I will see if I can find a better location.
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Do you want to know if a credit agreement is enforceable? Rather than sending a PM about a particular agreement, see Consumer Credit Agreements

My Claims

GE Money Won unconditionally May 2007
NatWest Claim 1
Won unconditionally August 2007
NatWest Claim 2 Statements received - on hold
NatWest Claim 3
LBA sent - on hold
Brighthouse Won unconditionally August 2007
Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)
Next Catalogue - Statements recieved
Clydesdale Financial Services Won unconditionally February 2008

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

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Old 10th June 2008, 23:09   #4 (permalink)
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Default Re: Help with faulty lease car please

Hi Mr. Shed and Steven,

Thanks both for your help. Steven, if you do have a better suggestion for where to post this please let me know. Fingers crossed it all gets sorted soon.
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Old 10th June 2008, 23:28   #5 (permalink)
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Default Re: Help with faulty lease car please

Mr Shed appeared while I was posting so maybe I'll leave it where it is for now
__________________
Steven

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

Do you want to know if a credit agreement is enforceable? Rather than sending a PM about a particular agreement, see Consumer Credit Agreements

My Claims

GE Money Won unconditionally May 2007
NatWest Claim 1
Won unconditionally August 2007
NatWest Claim 2 Statements received - on hold
NatWest Claim 3
LBA sent - on hold
Brighthouse Won unconditionally August 2007
Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)
Next Catalogue - Statements recieved
Clydesdale Financial Services Won unconditionally February 2008

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

Please note, I will not give advice by PM. Please
send a link
to your thread and I will do my best to answer there.
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Old 11th June 2008, 07:45   #6 (permalink)
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Default Re: Help with faulty lease car please

Maybe, but leases arent my "bag" steven, so may need to end up being moved anyway to be honest - I've pretty much said all I know on the subject!
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Old 11th June 2008, 10:15   #7 (permalink)
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Default Re: Help with faulty lease car please

OK I've moved the thread to 'general consumer issues'
__________________
Steven

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

Do you want to know if a credit agreement is enforceable? Rather than sending a PM about a particular agreement, see Consumer Credit Agreements

My Claims

GE Money Won unconditionally May 2007
NatWest Claim 1
Won unconditionally August 2007
NatWest Claim 2 Statements received - on hold
NatWest Claim 3
LBA sent - on hold
Brighthouse Won unconditionally August 2007
Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)
Next Catalogue - Statements recieved
Clydesdale Financial Services Won unconditionally February 2008

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

Please note, I will not give advice by PM. Please
send a link
to your thread and I will do my best to answer there.
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Old 11th June 2008, 12:43   #8 (permalink)
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Default Re: Help with faulty lease car please

You need to examine your lease carefully, terms and what service they are providing. It is a service you are receiving not purchasing avehicle.
You may even have to consult a sloicitor.
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Old 11th June 2008, 15:18   #9 (permalink)
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Default Re: Help with faulty lease car please

Could you post the T&Cs here (any personal details removed)
__________________
Steven

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

Do you want to know if a credit agreement is enforceable? Rather than sending a PM about a particular agreement, see Consumer Credit Agreements

My Claims

GE Money Won unconditionally May 2007
NatWest Claim 1
Won unconditionally August 2007
NatWest Claim 2 Statements received - on hold
NatWest Claim 3
LBA sent - on hold
Brighthouse Won unconditionally August 2007
Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)
Next Catalogue - Statements recieved
Clydesdale Financial Services Won unconditionally February 2008

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

Please note, I will not give advice by PM. Please
send a link
to your thread and I will do my best to answer there.
steven4064 is offline  
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