printer cartridge help?

[Fuzzgin]

I bought one of those refilled cartridges for my printer from W H Smith. It ws slightly cheaper than the usual sort and money's an issue. I also felt that I should reuse them.

My printer (Canon MP160) normally prints photos really well, at least as well as any high street photo procesor. But with this cartridge it looks like a poor quality printed photo. You know, lines, no depth of colour. Also the printer was still telling me even after I'd printed two samples, that it had an empty cartridge. I couldn't get it to adjust, even switching the printer on and off and using the printer's help menu.

Anyway I've taken the cartridge out and have all the packaging and receipt and plan to take it back. As my computer knowledge is negligable, I don't want to be refused on the grounds that it's all my printer. I can't afford to buy ink that won't print properly. (Official cartridges only for me from now!)

Any advice? I'm in Scotland if that makes any difference.

[gyzmo]

Still Sale of Goods Act (dunno if the sections are different - I don't think so). Use s. 5A - it is presumed that the item is faulty and it is for the seller to prove otherwise. If they do blame the printer when you go in, say something like this:

"Oh my god you are brilliant! In the space of a few milliseconds you have gone to my house without knowing where I live, had my printer checked, returned back here and tested the cartridge without it ever leaving my hands!"

You could of course ditch the sarcasm and just quote s. 5A. I would take along a print of what this cartridge has done compared to another one. Whatever you do remain firm but calm and polite

[Weird Al Yankovic]

WH Smith, in my experience, are excellent and I would not envisage a problem in any case.

[Fuzzgin]

cool, I wish they would blame the printer, I bought that from them too.

Actually it' in their interests to help, I'm a regular customer and I will be buying a new cartridge with the refund. Hopefully from them.

[Rooster-UK]

You should find W.H.Smith will be sympathetic, as are most of the bigger companies.
They want you to go back there for your next cartridges.
Take the receipt and a sample print with you to back up your claim.
I have used cartridges from numerous sources without problems.
The ones I currently use I get from a Sunday Market.


Personally, I would forget the sarcasm angle, it only gets people's backs up and makes them awkward to deal with. Be polite and reasonable at all times and I'm sure that they will soon have you sorted.

Regards, Rooster.

[saintly_1]

I get mine from on the internet ..... free p&p

[chesham]

If you take something such as this back to a shop and advise them it is faulty, the moment they refuse your refund they are breaking the law - it is your statutory right to be given a refund or offered an exchange from goods which are faulty. They will more than likely just give you a refund, or offer you an exchange (which they are entitled to do) without word, because as said above, if they try and argue with you, it would be a bit pointless in placing blame on the consumer when they have no substance to their argument.....