Just 3G Communications

[Bovvered]

What do you think of this - regarding cashback claim for my mobile phone?

Below is my online receipt for phone showing the cashback offer (worth £189.09):

Your products ordered are as follows:-

1 k608itt600j3g, K608i on TT600 - £3.99/9mths (189.09 cb) + £10




Shipping
0.00


Tax
£ 0.00


TOTAL
£ 0.00

I sent them this letter along with bill statements and voucher etc:

Dear Sir/Madam

Having carefully read through your terms and conditions regarding the cash back offer on my mobile phone of £189.09 (as shown below on receipt at time of purchase*), I have provided the following documents, of which I have made copies for security reasons:

• Bills and statements for the first 6 months from date of connection (23/11/05) – I have included the bill for May 2006, which confirms I have been connected for 6 months
• Cashback voucher duly completed with relevant details

Please confirm I need to the same again after 9 months for the last 3 months cashback in the offer, in which case please send me another voucher if I need one.

I understand you will make payment to my account within 60 days (on which the direct debit to 3 is set up). The total amount will be for £189.09 for the nine months, of which 6 months will be paid after processing this claim.

I have sent this letter as advised in your T&C by recorded delivery.

Yours faithfully

So far I've had no acknowledgement to my letter and they NEVER answer the phone - in the whole time I have had the phone I have tried to phone them around 30 times and they simply don't answer - and it takes around a week to get a reply to any emails - I have had loads of problems with this company.

Now I have come across this in their T&C:

Although we endeavor to keep our pricing up to date and accurate we cannot be held responsible for any human errors made. We reserve the right to withdraw any offers at any time.

I am thinking this cashback offer is non existent and that this is a rogue company - could this part of their T&C cover them for not paying up their cashback offer?

Should I wait till the 60 days are up before doing anything about it - and what can I do?

Just want to be prepared to do what it takes...

[callumsgran]

Hi bovvered, i was in a contract like this, but moved and lost my cashback voucher so couldn't claim it! they also said they would text me to remind me but i never got it! is it with 3? cos i always manage to get them on the phone ok! i'm not sure what to advise except keep badgering them quoting t&c's etc.

[Bovvered]

Thanks CB - that's awful they reneged on it because of a stupid voucher - yes they are with 3 - I also have a name now on the royal mail website of the person who signed for my letter on 1st June...

[callumsgran]

Keep at it mate, you might just grind 'em down lol

[Alison82]

Bovvered, what company did you use? I have a feeling you are not going to see your £189. This happed to me, sent of my 6th months bill and nothing, tryed calling - no answer, ever. 1.5 years on no money received.

Do some research into the company, blagger.com is quite good.

I hope you didn't use mobile madness! (or some other name they have cooked up)

[Bovvered]

Thanks Alison - they are called Just 3G Communications. I will check that Blagger site

[elvintlc]

Hello!

[elvintlc]

Just3G Communications Ltd.

I have read much reports and complains from all customers of this company. I am one of them, same problem regarding claiming cashbacks. I am now calling for everyone to join me to SUE them. I will file my legal actions against this company using Citizens Advice Bureau, Office of Fair Trading, etc. Please contact me if you are in!

everreach@time.net.my

[elvintlc]

Has anyone ever got their calls answered on

0870 080 2996

or

0870 080 1817


I am in the process of filing a fraud investigation from 3 Headquarters. The process seems positive. I am able to launch a legal action because this company is an authorized dealer by 3.

[Bovvered]

I'd be interested in that - and no, I have never had an answer from their phone number...and they've gone very silent since I showed them evidence of their signing for my claim letter, in the form of a signature on Royal Mail website...(have sent you an email)

[Bovvered]

Originally Posted by elvintlc

Just3G Communications Ltd.

I have read much reports and complains from all customers of this company. I am one of them, same problem regarding claiming cashbacks. I am now calling for everyone to join me to SUE them. I will file my legal actions against this company using Citizens Advice Bureau, Office of Fair Trading, etc. Please contact me if you are in!

everreach@time.net.my

I'd be interested in reading those reports/complaints from customers - where did you find them, on the web I imagine?

[elvintlc]

Hi,

Thanks for replying. This is the website that people had long complained about Just3G Communications. Read somewhere from the 5th paragraph.

http://www.3g.co.uk/3GForum/archive/...p/t-26976.html

As of today, I have brought this case to the senior management of Hutchison 3. In the next few days, I will be filing an enquiry/investigation of this company.

Please keep this thread go on!

[elvintlc]

Also, this is another website of Just3G. http://www.threemobile.net/

The original website at http://www.just3g.co.uk has been torn down and no longer appears on Google.

[elvintlc]

Hi everyone,

As of now, an official enquiry/investigation has been launched by Hutchison 3 into this dealer. I should hear from them in a while.

[elvintlc]

I have also found out that the contact person for Just3G Communications in Hutchison 3's database is Jack.

I have discussed with 3 in the scenario that this company goes bankrupt, we would not get the cashback deals that as when we bought the contract. However, we will be given some form of compensation by Hutchison 3 itself.

[elvintlc]

The next step, consumer affairs office...

[Bovvered]

Excellent thanks for that. I just found someone on a forum who took them to court and won their first cashback payment (and received it)...

[jenm941]

Hi i'm in exactly in the same situation, they owe me £189. i've tried to contact them but nothing...its like they just disappeared!!! Let me know if you need any help or information. i have all my documents and t&cs. I'm willing to fight too.