Acer Laptop Problems

[Syd83]

Hiya !

My luck just doesnt get any better.....

My girlfriend bout an Acer Laptop from Tesco costing £449.94 on the 4th September 2006 (at the time of me posting - One year ago, yesterday)

The laptop developed a fault with the HDD (Hard Disc Drive) where windows could not find the disc, we spent hours getting all the pictures off with special recovery software etc. We got what we wanted.

The machine went back for repair, and came back with a new HDD however this drive was making lots of clicking noises, a quick google search shows that this is known as the click of death, something to do with the disc not keeping the correct speed, and the advice was to get all your info off and get a new drive.

I called acer again on the 0870 number, and reported that fault. as i was packing it i shoved a note in the box to say have a look at the right hand speaker because its stopped working. The machine came back and the right speaker wasnt working and the hard drive still made a clicking noise, all be it not so often.

Now i rang up on the day it came back to moan that the speaker wasnt fixed. they said there was nothing on the computer and the tech guy wont touch it if its not on the computer, so no one reads the notes.

I've been busy over the last few days, and called them this morning to get the "Case ID" number, and report a fault that has just started, not working at all, the charger is fine, test that ok, but it will not power up on mains.

Acer said too bad about that, you will need to pay for that, be we will repair the previously reported problems, these being the HDD and speaker. Which will still leave me with a dead laptop.

The tech guy said go out and buy another charger, no. the charger is fine I tested it, and tried another of the same spec with no results. its the jack on the motherboard, same happened to my old Advent machine.

He said they will charge to fix that, about £200 for a motherboard, but laptops can be bought for £260 new, a branded name like Hewlett Packard.

What is the best course of action, this laptop causes us nothing but anger, i would be more happy for it to be used as a door stop

Any help welcome

Thanks in advance

[Lou89]

The thing is, I bought it from Tesco, I thought I would be going through Tesco for repair in which case I probably would be granted the repair as Tesco are pretty good on things like that, but when you ring you get put directly through to Acer.

I really think that a day is unreasonable, luckily for me I work for an IFA and we work closely with solicitors, I shall have a word with them and see what they think, ill keep you all posted on the outcome.

[Syd83]

at the time i rang Acer - it was about 19.5 hrs out of warranty !

[patdavies]

Acer are absolutely right. Your warranty with them has now expired and they are entitled to charge to fix the problem.

However, all is not lost.

Your knight is shining armour is the Sale of Goods Act, which places the responsibility firmly on Tesco as the retailer.

Take the laptop back to Tesco. If they try to fob you off with calling Acer or that the laptop is out of warranty then quote SOGA and inform them firmly that they are responsible, not Acer and that Acer's warranty is in addition to your statutory rights under SOGA, not instead of.

If you do a search under Sale of Goods Act or SOGA, you will find threads outlining the issues and how to handle Tesco

[Lou89]

If it had been absolutely fine and gone out of warrenty on the day it expired fair enough... but the fact that this would be the 3rd time its gone back should prove that they are not doing their job properly, and besides the first call was logged during the warrenty.

[Syd83]

Even tho its now one day past 12 months ??

[Bookworm]

YES.

The warranty is as well as your statutory rights, it doesn't replace them.

[Lou89]

I have sent it back to get what we originally requested sorted, you never know they may have to fix the power to solve another problem. I will then ring Tesco and complain and see what happens I will keep you updated