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4th January 2008, 23:58
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#22 (permalink)
| | Basic Account Customer
Watch out, there are Claims Touts about! Cagger since
: Dec 2007
Posts: 71
| Re: Please help - list of common failures Oh, and some companies use "City Link" as a courier. I ordered something, and after ordering noticed that it was coming by a company called "City Link". Googled them. OH NO!!!!!! Seeing that they had a MO of saying you weren't at home when you were, I left a big sign for the courier on the front door and left it actually open, stayed in the front room and watched the door like a hawk. At 1pm, suddenly the status of my order changed to "delivery attempted (carded)". Phoned up to complain, and they tried the reputedly common trick of asking me what colour my front door was. They then say that's the colour the driver reported it as. (I wish now I had said it was bright pink). I contacted the original merchant, and cancelled the order. Then made another order with them based on an agreement that they would send the item out by Royal Mail.
Since then I won't order anything if it's coming to my home by citylink. They do seem to deliver to my (fairly large) workplace. But I won't waste my time ordering anything if City Link are going to be delivering it to my home. |
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16th February 2008, 19:37
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#26 (permalink)
| | Basic Account Customer
Watch out, there are Claims Touts about! Cagger since
: Jan 2008 I am in: Farnborough, S.E. England
Posts: 24
| Re: Please help - list of common failures Quote:
Originally Posted by avinalaf United utilities making me pay an estimated bill I disagree with. You can't speak to a person with any common sense or authority on the phone. | The Landlord of my digs has the same problem with Scottish Power but claims that (according to S.P. when he changed his supply to them) if we regularly email them the meter readings, then S.P. won't need to keep overcharging him. I replied that (IMHO) I think they're bull$###ting because they use the interest earned from the cash surplus as a source of profit, and, nothing short of taking legal action would have any effect. |
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20th April 2008, 10:35
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#28 (permalink)
| | Classic Account Customer | Re: Please help - list of common failures Bought new PC through the "IT through work" scheme.
After about 6 months it started overheating and shutting itself down so I rang the helpline. I was advised that this is an "environmental problem" and that I should open the casing and hoover out the fans.
I did this and everything was hunky dory for a few weeks until the graphics card failed. Engineer calls to replace it and tells me it isn't covered under the warranty and will cost me £160.
Why? Becase I had to remove the warranty seal to hoover the fans out, just like their advisor told me to  |
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20th April 2008, 22:05
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#29 (permalink)
| | Basic Account Customer | Re: Please help - list of common failures BT wireless package received and installed following instructions. Over two months later, something fails (we think following weather conditions) and therefore we are unable to get any signal for almost a week. Call to BT to find out...
Indian bloke says 'unable to help because there is no wireless signal', therefore not BT's fault (  ). Priceless |
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2nd May 2008, 12:36
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#31 (permalink)
| | Platinum Account Customer
Where else can you earn 8% interest on your money? Start your County Court claim NOW!!! Cagger since
: Mar 2007 I am in: North of Watford
Posts: 3,184
| Re: Please help - list of common failures Legal and General continued continued to debit house insurance premiums for 15 months despite the policy being cancelled in writing when I sold my house.
OK I should have noticed sooner but we have life assurance policies with them. I assumed the debit was for one of the policies.
I had major difficulties getting the money back. I could have used Direct Debit Guarentee process which Halifax were quite happy with, but opted to use complaints process, in hope I can claim interest on each payment. There would have been 15 seperate reclaimed DDs but the bank would have done it- credit to them for that (hurts me to say it). There would then have followed an arbitration process if L&G had wanted to reclaim the money, meaning it would have been taken out of my account at any time. I did not want to do that as I would potentially have faced bank charges for going overdrawn had that happened.
Effectively L&G said they had no trace of the cancellation. They wanted proof of sale, proof of other insurance, efore they would consider repaying. They claimed that they would have entertained a claim from me despite me not owning any property and most of our property being in storeage. I have proof of the tenancy agreement, meaning landlord has responsibility for current property and proof of soreage insurance. There is fat chance they would ever have paid out if I had tried to make a claim as T&C make it clear they must have been notified of material changes to my circumstances.
They have now acknowledged their "mistake" and I now have a substantial cheque on the way- £1022. It has alerted me to the fact that I was paying far to much for the premium (arranged by GMAC) and that i should not accept policies sold as part of a mortgage deal. Others please note.
The cheque will pay for the next chapter in my route out of debt. I am wondering about interest etc. |
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30th May 2008, 22:31
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#32 (permalink)
| | Platinum Account Customer
Is your bank avoiding its debts Data disclosure poll Cagger since
: Dec 2006 I am in: The land of the forgoten
Posts: 1,925
| Re: Please help - list of common failures I was given a £10,000 loan by Advantage Loans.
The company tried to enforce repayments by using a non signed aplication form.
Want a loan? Go to them lol. |
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30th June 2008, 11:30
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#33 (permalink)
| | Site Team | Re: Please help - list of common failures Hello Dave,
one from the PPI forum. RBS response to my Subject Access Request which was sent 7 Jan 2008 (the important bit): "Finally with regard to the Direct Line personal loans that you previously held please contact Direct Line directly to obtain the information that you require. Then I find out from the Direct Line website the following: Legal: Transfer of Business (Transfer took place on 1 March 2006) TRANSFER OF THE BANKING BUSINESS OF DIRECT LINE FINANCIAL SERVICES LIMITED TO THE ROYAL BANK OF SCOTLAND PLC. etc. etc. Then from the Financial Services Authority Register Basic details for: 204458 - Direct Line Financial Service Limited Current status: No longer Authorised Effective Date: 04/07/2006 hope you can use this. regards aa |
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27th November 2008, 00:02
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#34 (permalink)
| | Gold Account Customer | Re: Please help - list of common failures Hi Dave Black Horse finance Ltd have tried to charge me £640.00 in late payment charges, September 2008, a full two and a half years after the OFT statement on unfair charges. 8 @ £30 and 16@ £25.
Regards bish. |
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28th November 2008, 21:50
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#36 (permalink)
| | Basic Account Customer
Where else can you earn 8% interest on your money? Start your County Court claim NOW!!! Cagger since
: Nov 2008 I am in: Kent
Posts: 69
| Re: Please help - list of common failures I recently requested Subject Access Request from Crap One. They wrote back to me saying unfortunately they could not comply with my request as they did not have my address!!
Heard it all now!
Bincrunched |
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9th January 2009, 03:42
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#38 (permalink)
| | Classic Account Customer | Re: Please help - list of common failures Sky Tv... Cancelled my entire service in March 2007. Got a letter demanding £36 or debt collection agency will be involved. Phoned up and asked why? I cancelled a year and a half ago, their answer? I was still receiving sky news. I told them the sky box was now only a freeview box, with sky news being picked up by freeview. their answer, it's still one of our services. refused to pay, they knocked a tenner off. Told them to send another bill. Got the bill...£46!! Another phone call to a bemused sky person. I shall amend your bill, sir. Final bill...£16. LAst call to them, told them I'm not paying for something I haven't used, and why are these amounts changing so much. Their answer? Not our problem, the debt collection people will deal with it. In the end payed it to the debt people to wash my hands of sky.
6 times sky have called me since, asking to return to them!! Each time, I ask them to bear with me as I just heard breaking glass from the back room!! Leave em for 5-10 mins, pick the phone up and say sorry, can't speak now, my dog has exploded and put the phone down!! |
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9th January 2009, 12:43
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#39 (permalink)
| | Platinum Account Customer
Your bank owes you an awful lot more money than you realise See here Cagger since
: Aug 2008
Posts: 853
| Re: Please help - list of common failures Quote:
Originally Posted by skonk Sky Tv... Cancelled my entire service in March 2007. Got a letter demanding £36 or debt collection agency will be involved. Phoned up and asked why? I cancelled a year and a half ago, their answer? I was still receiving sky news. |
thats funny because im doing the same as you.
i cancelled my sky subsctiption nearly 3 years ago and i can still get sky 3,sky news and sky sports news on my digibox.....which i can also get on the non sky freeview box i have upstairs in my bedroom.
take a look HERE (freeview TV channel listings), and youll see that all 3 of these channels are supplied as freeview.
however, if you look at the FREESAT channel listings, they arent included on the list....
oh dear, once again sky hve messed up and are now expecting their customers to pay for it..whoops!
__________________ DCAs:- NDR, C.A.R.S, NCO, Moorcroft...Sent packing Other:- Orange:- Account closed, debt written off, refund made. Any advice I give is given based on personal experience and/or useful bits and bobs i've picked up over the years. Always seek professional advice if there's any doubt. Need a complaint letter writing, but don't know how to word it? Then ask me!, I love writing complaint letters, because I can be just as pompous and arrogant as they can, only better!.
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