 Sky Broadband
Hi,
Having recently moved house i decided to get fitted up with a Sky Complete Package, including TV, Phone and Broadband. Upon registering my interest i was quoted a price for all the services i needed.
Upon deciding to go ahead i went through all the information with their sales guy and gave him my address and we got the deal done. At the time i had an active phone line but was not sure of the number. The chap in question did a search by the address and said that i would have to pay £20 to get the services set up and then £5 a month thereafter. I agreed with this and entered into contract with them.
Upon calling them the following week with my telephone number they advised me that i could no longer had the service that was promised to me but would have to have a Connect Service which would cost me £40 to set up and then £17 a month as all the lines in my street are taken up and the only lines available are the expensive ones
There is no way in hell i would have entered a contract if i knew i would have to have paid this much higher amount.
Subsequently i have written 4 letter and 2 faxes to them, none of which have been acknowledged, i have been told to send them emails that just bounce straight back. i have spoken to 9 different members of staff, none of which are able to sort this mess out.
To top it all off i got a call last week from a girl saying that everything had been resolved and apologised for everything that had gone wrong and was now going to charge me £20 to set me up. Of course i was delighted and gave her my card details which she charged. I confirmed that we were 100% ok and that everything would go ahead without problems, to which she agreed. She then called me back 1/2 hour later to apologise again and say that there were no lines available.
I find this absolutely disgusting that they are able to treat you this way and that not one single person is able to rectify their 2 breaches of contract and that the only way of complaining is to write to them. It is now over 2 weeks from my first letter and neither of them have been acknowledged or even put on the system so that staff can give me an update.
If anyone knows of ways to get this disgraceful lack of customer care and breach of contract i would greatly appreciate your help.
Kind Regards,
WestHamMan | 
