consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki

N.B. Please note - due to postage costs these products are only available in the U.K.



Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



Do your Internet search here



Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
Do your Internet search here:-

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Are you a victim of unfair trading?
Check it out
The Consumer Protection from Unfair Trading Regs 2008
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Garage services


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 16th May 2007, 00:31   #1 (permalink)
jaidenslot
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: May 2007
Posts: 5
jaidenslot Novitiate
Default Citroen Saxo Clutch, do i have to pay for it?

A few weeks ago i bought a X(2001) Citroen Saxo Diesel from a garage i found through Auto trader. I travelled 74 miles to the garage and when i tried the car i mentioned to the sales man that i thought the clutch seemed high, he then got in it and threw it about a bit and said it was fine. I drive a car and no nothing about how it works presumed this to be the truth.
I picked the car up 10 days ago and the salesman who sold me it was off and what seemed to me the boss asked me if he had mentioned warranty. I told him that i had been told(as an example) if something like the gearbox dropped out that they would fix it to which i stated i lived over 70 miles away and he said they would probably send a cheque(salesman said this not boss). I was then given a 3 month(silver) warranty that they purchase from a company for £120 and he made a remark about how they had lost money on the car thanks to the salesman!
When i hit the motorway on the way home i noticed that the clutch seemed to be slipping so the next day my father took it to the local citroen garage who to put it bluntly said the clutch was knackered! The mechanic contacted the garage as in his opinion i should never had been allowed to drive that distance with the clutch. The garage(i bought it from) seemed to be under the impression the warranty would cover it and so today it went to be fixed.
The mechanic rang the warranty to get authorisation and told them that the bearing had siezed causing the damage to clutch and plate and gave the cars mileage which apparantly didn't match as the garage(i bought it from) had put the wrong mileage down. The warranty had 82500 and the mileage was 82370 he was then told it was wear and tear and they wouldn't pay out.
My father then rang the garage(i bought it from) and was told that something would be sorted(for payment) and to ring back after 4.
The total bill was £300 and several times after 4 we couldn't get hold of the boss only a salesman who stated that they had lost money on the car and they would have done it for less which i'm not sure where as they only sell the cars hence the warranty.
I now have a bill for £300 which i can not afford to pay and not sure if i can force the garage to pay all of it or something towards it.
Sorry for such a long story but does anyone have any advice
jaidenslot is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th May 2007, 18:21   #2 (permalink)
MrShed
Platinum Account Customer
 
MrShed's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Oct 2006
Posts: 4,496
MrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informative
Default Re: Citroen Saxo Clutch, do i have to pay for it?

Send them a LBA then sue - absolutely the garage is liable for the entire cost of the repair.
MrShed is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th May 2007, 23:31   #3 (permalink)
jaidenslot
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: May 2007
Posts: 5
jaidenslot Novitiate
Default Re: Citroen Saxo Clutch, do i have to pay for it?

My father contacted trading standards this morning and they told him that we don't really have a leg to stand on and so the garage have offered £70.
jaidenslot is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th May 2007, 23:48   #4 (permalink)
jaidenslot
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: May 2007
Posts: 5
jaidenslot Novitiate
Default Re: Citroen Saxo Clutch, do i have to pay for it?

Forgot to explain why i was offered only £70.
After numerous attempts today trying to get hold of the boss i gave up(have a 3 year old can't sit dialing the phone all day) anyway eventually my father got hold of the salesman who sold the car who was instructed to offer us £70.
This is half of what they could buy the clutch for and the labour on a diesel car?? Yesterday it was £70 and £150, not sure which one was labour and which was the clutch price, £250 yesterday £140 today.
On my bill the clutch itself before vat was £130 so how they get that i don't know but unfortunately with my father being told by trading standards that we "would struggle" with this he has accepted the offer(not received it yet tho). Which is great as i have the £250 to find!
jaidenslot is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th May 2007, 01:11   #5 (permalink)
MrShed
Platinum Account Customer
 
MrShed's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Oct 2006
Posts: 4,496
MrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informativeMrShed Highly informative
Default Re: Citroen Saxo Clutch, do i have to pay for it?

I doubt you "would struggle" - the dealer has a responsibility by SOGA to provide you with an item which is durable, fit for purpose etc. If not, then he must at least cover your financial loss in not doing so. This DOES apply to second hand cars if sold by a dealer. To me, it is a black and white case - worried that trading standards see it differently!
MrShed is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th May 2007, 09:13   #6 (permalink)
jaidenslot
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: May 2007
Posts: 5
jaidenslot Novitiate
Default Re: Citroen Saxo Clutch, do i have to pay for it?

Oh! I'm confused now, with trading standards telling us this we thought £70 was the best we could get and unless they don't send the cheque (which i presume they will as they will know all this) I guess i'm stuck!
Sorry but what is a LBA and who is SOGA?
jaidenslot is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th May 2007, 09:22   #7 (permalink)
jaidenslot
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: May 2007
Posts: 5
jaidenslot Novitiate
Default Re: Citroen Saxo Clutch, do i have to pay for it?

to summarise the contract
from purchase date to a certain reasonable time, noted via DTI factsheets this may only be a few weeks. if the purchased product is faulty the buyer has the options of either
*repair
*replace
*refund
which the initial owner/seller of the product has to honour within reasonable time, with least inconvenience and without costs to the buyer and minimal costs to the seller.

in this short period from purchase the least inconvenient option is of course a replacement or refund.

after the short period a refund/recission of contract cannot be authorised unless the initial owner/seller breaches the contract by either.
*not offering any method of repair or replacement
*not doing so within reasonable time.
or if their are other circumstances which warrent a recission.

Found it on another thread
Would it still cover me as the garage(i bought it from) never carried out the repair as i couldn't have drove 74 miles with the clutch in that state as i may not have got that far!
jaidenslot is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply



Thread Tools


Similar Threads
Thread Thread Starter The Consumer Forums Replies Last Post
Peugeot 307SW Clutch & Flywheel Problems reidnet Garage services 118 30th October 2008 08:40
Citroen Picasso tracking path_finder Garage services 4 2nd April 2007 18:10
Clutch gone on car after leaving the garage Loulie Vehicle retailers and manufacturers 3 14th February 2007 00:41
Mr Clutch seadart Vehicle retailers and manufacturers 0 30th January 2007 22:36
Need to defend a CCJ application citroen finance dolly Other Institutions 11 10th March 2006 17:20




Do your Internet search here:

The Consumer Action Group and The Bank Action Group are registered trademarks
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road, London, NW11 7PE

Search Engine Friendly URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.