Peugeot 307SW Clutch & Flywheel Problems

[bertyrozla]

I have recently taken my 307 1.6hdi 110 to a local peugot authorised dealer as there was a noise coming from this area.

I was told that the flywheel is worn and that it will cost £1070 to put right.

The car has only done 40k and i have had it from new.

I have rung peugeot customer care and they stated that the car is out of warranty so they can do nothing, i then asked to speak to a customer care manager and was told that the manager did not want to talk to me ! what fantastic customer service...

I told them that i was thinking of changing to a newer peugeot model this year but i now have no confidence in the brand and could they perhaps do something tpo persuade me to buy another peugeot.

the answer was no and that they are not aware that there is a problem with the flywheel.

You say that Peugeot UK are giving goodwill on OOW (Out Of Warranty) claims as they know there is a problem with them.

who can i contact to get this sorted out?

I really need to sort this out before it goes bang.

[Conniff]

Normally to keep oneself out of trouble, the words 'alleged' is used, there is no need in this case and

the answer was no and that they are not aware that there is a problem with the flywheel.

I can safely say - these are downright lies.

It's time someone with a low mileage Peugeot challenged this attitude in court.

[ribs99]

I found this thread when I did a search in Google for 307 clutch failure and I'm suprised how many people have had similar problems.

I have a 307 SW HDi on a 54 plate, it has done 37k miles and guess what the clutch feels like it's about to die.

My wife came home and said the car was juddering when pulling away which I confirmed. She then drove it to the shops and struggled home in 3rd gear as she couldn't get it in 1st or 2nd. When she got home I checked and it I couldn't easily get it any gear. I then went back out a few hours later and it has gone back to the original juddering.

I called Peugoet who quoted £599 - £649 to fit a new clutch, I also called a local independent garage who quoted £417.

I'll be calling the dealer I bought it from tomorrow morning about this, the car is 6 months out of warranty but I haven't got anything to lose.

My plan is to start with the sales guy who sold me this car (and the one before) and make out I'm thinking of trading this one in for a new one, if that fails I'll try the service people, then Peugeot customer service then if all else fails I'll print out this whole thread and highlight how many other Peugeot 306 owners are having the same problems.

I'll let you all know how I get on.

[ribs99]

Ok so I called Peugeot (local dealer) who suggested I call Peugeot themselves, which I did. They will raise a case with a customer services manager only after a dealer has done a diagnostic check.

I called the dealer who said the diagnostic check was going to cost at least £60 + VAT and if it needs stripping down to diagnose then it will cost a lot more.

All this is very much a gamble but I have booked it in for Monday (9/06/0 so lets see what happens.

I've got a feeling I'm just throwing money down the drain though.

[HSBCrusher]

Originally Posted by Conniff

It's time someone with a low mileage Peugeot challenged this attitude in court.

I would agree with you on that Conniff.

[ribs99]

It's all well and good threatening companies with court action but most people do not have the time or the resources to take another individual to court let alone a massive company like Peugeot.

[patdavies]

Originally Posted by Conniff

It's time someone with a low mileage Peugeot challenged this attitude in court.

Problem is that a county court judgement is not a binding precedent on other courts.

[HSBCrusher]

It might be a good idea getting in contact with watchdog, I wonder if they would take up the case?

[MrShed]

Originally Posted by patdavies

Problem is that a county court judgement is not a binding precedent on other courts.

You dont really need there to be - would be difficult to set a precedent anyway, as each case would have to be taken on its own merits based upon the age and mileage of the car.

Once there is one successful claim, I think you will find that Peugeot's attitude will change rapidly, and it also gives a good basis(although as you rightly say no guaranteed precedent) to be confident in taking your own case to court.

[manu35]

Dear all,

I have also a problem with the clutch...dead after 33000 miles. Peugeot Customer care did not want of course to pay any pennies...If I look in Internet my car (307 SW 1.6 HDI from 2005) is not the only one with the problem. I am french and I am ready to challenge Peugeot in UK, France and Germany. Selling a car with this default and deny that it is not a common fault is not honest. Even if for a law view we cannot do something, I am sure that making "noise" will not arrange Peugeot. Even if Peugeot is big, they should not ignore small customers...
I would like to collect all the bills from UK/France/Germany for the clutch changed in low mileage...perhaps with more people we will have more impact....
Thanks....

[ribs99]

Hi,

I thought I'd update everyone on my outcome. If you read my post above I said I was going to take my 307 for a diagnostic check. I really didn't want to gamble a couple of hundred pounds for them to strip out the gearbox only to be told they wouldn't replace whatever was wrong.

So I took it to a local garage, initally they put the blame on the salve cylinder (btw the fault I had was I couldn't get the car in or out of gear with the engine running, I could start it in gear and the clutch down, I could even pull away). So after they changed the slave cylinder and the clutch they called me to say the fault was still the same and that the gearbox was probably at fault.

I insisted that they strip the gearbox out again and check more thoroughly as it must be something more simple.

Anyway got the final diagnostic, "Dual Mass Flywheel" faulty. And a bill for £865.00. The flywheel is £317 + VAT.

I called Paugeot who didn't care less about it because it was out of warranty and would only agree to consider an out of warranty repair if I had the car put back together with the faulty flywheel inside so a Peugeot dealer could then take it back out again and decide if it's faulty or not.

So the morale is if you have a Pegeout 307 HDi 110BHP then be prepared for a large repair bill at between 30k - 40k miles.

[ribs99]

Another quick update, I've finally got my 307 back and it seems to be working fine now.

One thing the garage mentioned was the new "improved" dual mass flywheel is not compatible with the old clutch, so if your car is still in warranty and the flywheel goes you should get a new clutch free of charge regardless of it being a wear and tear part.

I can't verify that this tis rue but the garage has no reason to lie to me as they didn't charge any extra and sent the incorrect clutch back.

[rogershuff]

Another victim. 307SW HDI 110, 52 plate, 50,400 miles. Stopped to post letter, got back in, could not engage gear. Had car recovered to my local dealer and described symptoms. 'Ah' said the smiling service guy - 'Is it a diesel?' (before he had even looked at the car). So they do know about this. Had to have it fixed (or scrap the car). Bill - £1500 for new flywheel, clutch and labour (plus another £100 for a mirror I had not asked them to fix). Interestingly 'Which' had a story this month about a problem with a fuel injected Kia (even more costly). Owner claimed from the dealer (that is the correct approach I believe) as the car was not of 'Satisfactory Quality' under te Sale of Goods act. He then threatened court action and got most of the cost (£3000) back. In his case Kia (UK) paid for the parts and the dealer paid the rest. I shall take this approach as the car was bought new from the dealer who did the repair.

[johnny10hands]

There are other cars that have suffered with this problem. It is a combination of the Dual Mass Flywheel and diesel's. Typically a diesel will have its torque peak much lower down the rev range, so often the driver normally keeps the revs much lower that a petrol. The DMF does not like this, as an Engineering friend of mine has said that at low revs can cause a resonance, which over time can cause damage. I have a 6 gear diesel with DMF (Ford) but never change into 6th until speeds in excess of 60mph or 2000rpm. The peak torque on mine comes in at 2100rpm so I never drive with the revs below 1800rpm. Contrary to advice and popular belief, this actually reduces MPG as the engine does not encounter excess load when throttling up, due to being in the 'wrong gear' & based on various discussions / threads I have read on other websites, I also believe that driving like this will reduce wear generally and be kinder to the engine.

IMHO if a car manufacturer contributes anything towards a breakdown when out of warranty, it indicates that - in part - they are acknowledging an inherant flaw in their design.

[COBOL_KID]

Hi,

Looks like I'm joining a growing club!

307 HDI 110 - 04 Plate - 42k miles - New flywheel, clutch etc. Quote of £985, please

I'll phone customer services, although the car doesn't have a Pug dealer service history so I anticipate getting a hard time. Regardless of this fact, the damn flywheel should last the life of the car.

I'm probably luckier than most in as much as I still have about 3 months AA warranty left from when I bought the car, 9 months ago. So hopefully, they'll cover the cost of the flywheel (but I bet they shirk the cost of the clutch) should Peugeot fail to play ball.

Will post the results of my conversation as & when I get them.

[clubheadz]

Hi,

Like many others I stumbled across this website after suffering some problems with my newly purchased 307 SW. I bought the 53 plate car from a local independent dealer about 4 weeks ago. He noticed that the clutch was squeaking and said it was the flywheel and would replace it. When I came to pick up the car sure enough on the service sheet it said replace dual mass flywheel prior to collection. The problem I have is that there is apparent clutch judder when I reverse or pull away in first gear, this does not happen every time however. My question to other 307 owners is, is this normal? I'm not sure if I should take it back to the garage before the flywheel goes bang and I end up in a situation like some of the other guys on here!

Also can anyone advise me of my rights with regards to returning the car to the garage? I only had an additional 1 months warranty included on the car, do I have the legal right to request a new flywheel etc?

Many thanks for any help or assistance you can give.