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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 4th August 2006, 10:12   #1 (permalink)
lf09
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lf09 Novitiate
Default garage put wrong break fluid, and deny it

I have always gone to Nationwide autocentre for my car sevice, and last year they told me to replace the break disc/pad etc, and the whole thing costed about £400. I felt it very spongy/slippery when I try to break specially at high speed on M25, and I phoned them to say that it definately wasn't right, and I booked the car in, they took for a test drive and came back saying nothing wrong, just need some "ajustment", and told me to get use to the new break.
I was scared to drive the car, so I paid others to take me to work in a car sharing scheme.
I took the car to a different garage to service this year since I wasn't happy about the break work, and I was shocked to know that it was LHM fluid in my break oil tank, and it is completely wrong oil. I didn't even tell them about the problem with my break, and they said that was why.
I called the Nationwide autocentre, spoke to their regional manager, and they said that the engineer did my car has left, and it was unlikely they have put LHM oil in there since it is rarely used in workshop and is only kept by the litre clearly marked LHM and it is green color. they offered me to reimburse my brake fluid flush (about 50quids I think), or a free MOT next year in their garage. I am angry that they wouldn't admit their mistake, the car has never been touched by anyone else, and I know nothing about cars. they are the people I have trusted with my life, and they have put me and others in danger.
But what should I do now? is it worth to take legal action against them? Please help and advice me.
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Old 4th August 2006, 21:34   #2 (permalink)
weebag
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Default Re: garage put wrong break fluid, and deny it

Seems REALLY odd that they would put LHM in (Liquid Hydraulic Mineral) as it is only for Citroen cars that has Hydroelastic suspension...and yes, its green!

First point of call is a letter to:
NATIONWIDE AUTOCENTRES LTD
7/9 Richmond Road
Olton Wharf
Olton, Solihull,
West Midlands
B92 7RN

They are also member of the RMIF, so that would be the next port of call (make sure you have something in writing from the 'other garage'.

Wee
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Old 5th August 2006, 13:14   #3 (permalink)
JonCris
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Default Re: garage put wrong break fluid, and deny it

Don't be surprised at anything.

I know of a customer who when they topped up the oil they did just that they topped it up to level of the filler cap. Neeedless to say when turned over the engine blew off the breather pipes the air filter & a number of gaskets before dying
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