consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki

N.B. Please note - due to postage costs these products are only available in the U.K.



Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



Do your Internet search here



Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
Do your Internet search here:-
Come and chat with us here (NB: External site NOT affiliated with CAG)

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Are you a victim of unfair trading?
Check it out
The Consumer Protection from Unfair Trading Regs 2008
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Garage services


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 15th February 2008, 18:56   #1 (permalink)
Mrs Charlton
Classic Account Customer
 
Mrs Charlton's Avatar
Default Car bought on wednesday...died on Monday!!! **REFUNDED TODAY!**

Hello folks,

Its been a while since I've been on here, and I was hoping (somewhat naively) that I would never have reason to come back...silly me

We bought a car on Wednesday 6th February from a local garage, it was an emergency purchase as hubbys car had been written off the day before in an accident. It was £500, an N reg Daewoo Nexia with 80k on the clock. We were told it was a good runner and there was nothing wrong with it, that the gentleman whose car it was had bought it new from them 9years ago and had bought it back to part-ex for a newer car.
They checked the oil and water for us, and off we went on our way.

Monday 11th Feb we drive over to my Dads 11 miles away, at the end of our journey steam and smoke start coming from underneath the bonnet and the water indicator was right over the limit.

We let it cool down and checked the water level which was fine, checked the oil which was fine. Rang the RAC (thank god I joined on a whim a few months ago!!!) they came out and told us it was our Thermostat housing which was rotted through. It wasn't a fix-at-the-side-of-the-road job it would have to be towed to a garage, so they got a recovery truck out for myself, hubby, our 3yr old and 1yr old.

Garage have had it all week (very busy bless them) and have fixed the Thermostat Housing, however, they are saying that they suspect the Head Gasket or a Piston is about to go, and it has numerous water and oil leaks and the Compression is not right. In their words 'it ain't got long left at all'.

Needless to say I am FUMING. Receipt from place we bought the car from has a stamp on saying 'Trade Sale Sold as Seen. For Spares or Repair. No Warranty is Given or Implied'.

I know a car that cost £500 isn't meant to last forever, but not even a WEEK? From a garage? Especially when it has been bought in to P/Ex for something? Surely they have to check them over?

I'm about to write my letter and was just wondering if anyone had any pearls of wisdom or suggestions? I bought an L-Reg Renault 5 last June for £350 and thats still going strong! Sods law eh?

Help!
__________________
My opinions are just that, I will help if I can but I am NOT a professional. If in doubt seek legal advice.
READ THE FAQ'S BEFORE ASKING A QUESTION! THEY ARE THERE FOR A REASON! AS IS THE USER-GUIDE!

My active claims:
Owed £150 from Barclays.
Husbands claims:
Owed £1049 from Lloyds.

Glorious Victories!:
Barclays Joint Account- Settled £823.
HSBC Joint account-Settled £50.
Studio- Settled £80.
HSBC Student account- Settled £560.
Lloyds Credit Card- Settled £72.
Freemans- Settled £40.
Abbey Joint Account- Settled £330.
Waiting till all claims settled then Donation-A-Rama.
Mrs Charlton is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th February 2008, 19:17   #2 (permalink)
Bookworm
Platinum Account Customer
 
Bookworm's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!

Right.

"sold as seen" means nothing, you are still entitled to have something which is fit for purpose. And "no warranty" it may be, but that doesn't take away your statutory rights.

However, the problem is the receipt says "for spares or repairs" which would seem to imply that you knew you were not getting a car that was roadworthy, so you may have a problem there.

If it comes to the crunch, you would have to convince the judge that what you thought you were getting was a runaround car, not a car for spares, but I suspect that a judge would see right through this, especially as the receipt has the "sold as seen" on it, which as I said, is a clear indication they are trying to reduce your rights.

Before it gets to that, read this:
Trading Standards Central - Trading Standards and Consumer Protection information for the UK

Then write your letter, stating quite clearly that you reject it under the Sales of Goods Act and that you want your money back and that you will be reporting them to Consumer Direct.

I'm not sure where you stand with the repairs you have already done, but you should get your garage not to do anything else on the car in case it gets used to show that you accepted the car.

Let us know how you get on.
__________________
Barclays: Won ~ NatWest: Won ~ Halifax (x2): Won ~ FNMF: Won ~ Barclaycard: Won ~ GHD: Won ~ Grattan: Won ~ GE Money: Won ~ Capital One: Won ~ Land of Leather: Won.

*

This wonderful site is being sued for libel.
If it doesn't get enough funds, it will have to close.


Help them help us, whether it's £1 or £1000.

Bookworm is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th February 2008, 20:00   #3 (permalink)
Mrs Charlton
Classic Account Customer
 
Mrs Charlton's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!

Thanks so much treacle! I have missed your sage advice and as always you're first in there helping x x
Mrs Charlton is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th February 2008, 16:09   #4 (permalink)
revolting peasant
Classic Account Customer
Default Re: Car bought on wednesday from garage...died on Monday!!!

The term "Trade only - for spares or repair" implies that the vehicle is unroadworthy. If it would pass an MOT any sensible garage would MOT it and sell it for a much higher price.

Bottom line is, the garage sold you a "scrapper" and they told you they were doing so. Within the terms of the Sale of Goods Act the car was fit for purpose - spares or repair. Nobody said you could drive it!
revolting peasant is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th February 2008, 18:03   #5 (permalink)
Bookworm
Platinum Account Customer
 
Bookworm's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!

Sorry, RP, but:
Quote:
We were told it was a good runner and there was nothing wrong with it
So, the receipt might say something else, but the seller still sold the car as a car which could be driven, so at the very least, there would be grounds to argue there. The fact that the receipt aims to deprive the OP of their statutory rights would go a fair way towards showing that the seller may not be totally honest...
Bookworm is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th February 2008, 01:38   #6 (permalink)
Mrs Charlton
Classic Account Customer
 
Mrs Charlton's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!

Quote:
Originally Posted by revolting peasant View Post
The term "Trade only - for spares or repair" implies that the vehicle is unroadworthy. If it would pass an MOT any sensible garage would MOT it and sell it for a much higher price.

Bottom line is, the garage sold you a "scrapper" and they told you they were doing so. Within the terms of the Sale of Goods Act the car was fit for purpose - spares or repair. Nobody said you could drive it!
But they didn't tell me I was buying a scrapper at all, hence my frustration. In fact, they made out that I was getting the bargain of the century because the car was soooooo great- and his excat words were- 'its a great runner'- errrr does that imply to you its been sold for scrap? It was only after we had keys in hand and had handed over money that we received receipt that stated 'For Spares or Repair'. Why would I spend £510 on a car that is essentially junk metal? Anyway, letter has been written and sent, Chairman is the only one authorised to deal with a trade sale dispute apparently, and he is back tuesday.
Mrs Charlton is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th February 2008, 01:42   #7 (permalink)
Mrs Charlton
Classic Account Customer
 
Mrs Charlton's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!

Oh, and its MOT is valid until July too, its not as if we went driving around in something that didn't have an MOT certificate. We've been told this morning that the Head Gasket has definitely gone, and the battery isn't holding charge any more either...so much so it was charged a full 24 hours and won't even tick over.Roll on Tuesday
Mrs Charlton is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th February 2008, 11:42   #8 (permalink)
gwc1000
Gold Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jun 2006
Posts: 524
gwc1000 Novitiate
Default Re: Car bought on wednesday from garage...died on Monday!!!

Some years ago a car dealer colleague of mine sold a car under the same circumstances, i.e. "spares or repair" and put "sold as seen, no guarantee offered or implied" on the invoice. The vehicle broke down, he refused a refund, and the purchaser took him to County Court for a refund. In Court the Judge brought up the subject of "spares or repair" and asked my friend how much he sold the car for. He said £850. The Judge then asked what would be the average value of a similar vehicle that is deemed as scrap and at the end of it's life. He said £50-£100. The Judge then asked him how he could justify charging £850 for a vehicle that he himself declared was for spares and not for driving and valued as a car not for driving by himself for £50-£100. The Judge immediately found in favour of the customer.
gwc1000 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th February 2008, 20:49   #9 (permalink)
Bookworm
Platinum Account Customer
 
Bookworm's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!

My point precisely.
Bookworm is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 19th February 2008, 16:26   #10 (permalink)
Mrs Charlton
Classic Account Customer
 
Mrs Charlton's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!

Just got back from the garage and collecting my FULL refund They didn't even dispute it and I was all geared up for a showdown LOLThanks so much (yet again!) for your help xxxxx
Mrs Charlton is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 19th February 2008, 16:53   #11 (permalink)
wino
Platinum Account Customer
 
wino's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!

Thats good news. Well done
wino is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 19th February 2008, 17:04   #12 (permalink)
gwc1000
Gold Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jun 2006
Posts: 524
gwc1000 Novitiate
Default Re: Car bought on wednesday from garage...died on Monday!!!

I am pleased for you. It does prove that not all of us car dealers are rogues as it is often potrayed.
gwc1000 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 19th February 2008, 18:04   #13 (permalink)
Bookworm
Platinum Account Customer
 
Bookworm's Avatar
Default Re: Car bought on wednesday from garage...died on Monday!!!



Well done, you!
Bookworm is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply



Thread Tools


Similar Threads
Thread Thread Starter The Consumer Forums Replies Last Post
Bought a dodgy car johnhowell Garage services 15 29th October 2008 19:48
Bought car from a dealer bmw trucks Welcome to the Consumer Forums 1 11th October 2007 00:12
bought a puppy and it sadly died - read on... evelyndarling General Consumer Issues 7 18th August 2007 00:50
Debt bought by Lowell Financial - want statements + charges refunded! krakan General Debt Issues 1 20th August 2006 15:43
In the Mail today, and on the Fool on Monday: Spiceskull Bank Charges and the Finance Industry in the media... 14 14th July 2006 10:52




Do your Internet search here:

The Consumer Action Group and The Bank Action Group are registered trademarks
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road, London, NW11 7PE

Search Engine Friendly URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.