Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


  1. 15th June 2017
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The Consumer Forums: Bank and Finance Subforums:-

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  1. Forum for Ulster Bank Customers to exchange stories /report problems and share information

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    Ulsterbank... Go to last post

    8th March 2017, 15:07

  2. Come here to discuss general issues in the unlawful charging by banks debate.
    Any general issues about unfair bank charges.

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    CashPlus Credit... Go to last post

    Yesterday, 14:14

    1. If you have been transfered to the Mercantile court then you can discuss it here. If your cases has been stayed pending a test casse - then also you can discuss it here.

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      Consumer Action... Go to last post

      by stu007

      9th May 2014, 21:25

    2. If you have applied for a charges refund on the basis of the FSA hardship provision - or are considering doing so, then please tell the rest of us about it.

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      • Threads: 152
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      Charges Go to last post

      by D.J.F.

      31st August 2017, 00:34

    3. Use this forum to discuss your case if it has been stayed or if you have overcome an order to stay. Please do post your story in the appropriate bank forum as well

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      • Threads: 120
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      Consumer Action... Go to last post

      by stu007

      9th May 2014, 21:28

    4. Claims by businesses for the return of bank charges may pose special problems. Discuss your problems here,as well as other business bank account issues.

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      • Threads: 308
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      cashplus... Go to last post

      1st March 2017, 22:08

  3. We hear very few good stories about the FOS. Mostly we get accounts of delays, lack of transparency, unsatisfactory or over-cautious outcomes.
    The banks preferred route for complaints. Under-resourced and mocked by the banking industry
    Tell your experiences of the Financial Ombudsman Service - good or bad.

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    Legal Advice... Go to last post

    7th September 2017, 10:32

  4. If you live in Scotland or have an account in Scotland, please take time to join the new Scotland User Group. (Not for RBS/HBOS English accounts.)

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    Cabot/Nolans... Go to last post

    Yesterday, 18:37

  5. The misselling of Payment Protection Insurance is widespread, and believed to run into billions of pounds. This forum will help you to see if you have a valid claim for a refund, and guide you through the process.

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    • Threads: 7,909
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    PPI Reclaim on... Go to last post

    18th September 2017, 21:34

  6. Meet other A&L Bank customers who have also been faced with excessive unfair bank charges. They FSA see A&L as one of the weak links in the present bank liquidity crisis. Is it you or the A&L which is spending beyond their means?

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    • Threads: 1,809
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    Exclamation A & L -... Go to last post

    by Multay

    13th May 2017, 18:35

    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

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      • Threads: 135
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      kevmaxthom v... Go to last post

      by kenwood

      8th August 2009, 14:14

  7. Meet other Barclays Bank customers who have also been faced with excessive unfair bank charges. The is the bank which the BBC found had a culture of dishonesty. Let us know if you agree.

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    • Threads: 9,896
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    BARCLAY CARD -... Go to last post

    Today, 00:10

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      rleon vs... Go to last post

      4th September 2017, 23:56

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      BARCLAY CARD -... Go to last post

      Today, 00:10

    3. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

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      • Threads: 398
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      Barclaycard... Go to last post

      2nd March 2016, 13:47

    4. Discuss/start your own threads here for Pingit issues/complaints

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      • Threads: 4
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      BBC Pingit... Go to last post

      16th February 2012, 19:56

  8. Meet other Coop Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 1,009
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    Coop account and... Go to last post

    10th September 2017, 18:15

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      SAR on recently... Go to last post

      13th October 2015, 00:18

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      • Threads: 117
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      Arrow Brand new Claim... Go to last post

      6th December 2012, 12:28

  9. Meet other Halifax Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 8,557
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    Halifax -... Go to last post

    by dx100uk

    17th September 2017, 22:14

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      Intelligent... Go to last post

      by dx100uk

      22nd April 2014, 20:46

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      • Threads: 664
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      Emma Vs Halifax... Go to last post

      21st October 2009, 09:49

  10. Meet other HSBC Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    HSBC selling... Go to last post

    15th September 2017, 09:55

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      First Direct... Go to last post

      by dx100uk

      24th April 2017, 14:42

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      Got Historic... Go to last post

      by dx100uk

      2nd July 2017, 01:06

    3. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

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      • Threads: 441
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      Claiming under... Go to last post

      by Tessy1

      22nd August 2015, 00:06

  11. Meet other Lloyds Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 9,167
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    reply from cca... Go to last post

    Yesterday, 08:06

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      Question A Couple Of... Go to last post

      30th October 2013, 11:24

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      Black Horse... Go to last post

      by dx100uk

      3rd September 2017, 17:26

  12. This is an industry which is poorly regulated and which is causing a huge problem for consumers who are looking round for some extra money.
    If you are thinking of borrowing money then you need to read through this forum carefully

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    • Threads: 146
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    Loan Brokers and... Go to last post

    18th May 2017, 19:51

  13. Meet other MBNA customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded.

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    • Threads: 2,573
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    Drydens for Max... Go to last post

    Yesterday, 15:13

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      • Threads: 9
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      MBNA Success Go to last post

      17th May 2013, 22:03

  14. Britain's newest bank. But will they be any better than the others? Don't hold your breath. After the first flush of youth, we expect to hear the same old stories - and you can tell us those stories here.

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    • Threads: 17
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    Account closed... Go to last post

    25th April 2017, 23:40

  15. Meet other NatWest Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 6,531
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    Natwest Default Go to last post

    Yesterday, 08:45

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      Nat West CCJ &... Go to last post

      by dx100uk

      17th November 2013, 00:49

  16. Meet other Nationwide Bank customers who have also been faced with excessive unfair bank charges. A spokesman described some of their customers as "serial abusers" of their accounts. Is this true? - or is it really the Nationwide which is the serial abuser of its customers' accounts..

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    • Threads: 2,161
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    racking up... Go to last post

    20th July 2017, 17:20

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      • Threads: 125
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      RBS charges-... Go to last post

      6th June 2015, 12:25

  17. Meet other RBS customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 3,328
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    Moorcroft and... Go to last post

    6th September 2017, 20:39

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      • Threads: 165
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      Jargon... Go to last post

      10th February 2017, 19:27

  18. TSB

    The "totally clean bank" but " nothing has changed..." from Lloyds. "The banking giant's chief executive, Antonio Horta-Osorio, told the BBC last week that the only change they would notice would be a change of name." Hmm, doesn't sound very hopeful, then.

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    • Threads: 29
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    @TSB TSB closed my... Go to last post

    16th September 2016, 09:34

  19. Meet other Abbey/Santander Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 5,902
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    Santander CCA... Go to last post

    by dx100uk

    17th September 2017, 20:22

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      Santander DPA - ... Go to last post

      by dx100uk

      8th September 2016, 18:16

    2. **Existing Successful Claims Only *NO* New Threads Please**

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      • Threads: 314
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      Abbey National Go to last post

      21st July 2014, 13:01

  20. Now that their actual costs and CYNthesys have been revealed by the BBC, claim everything back for as far back as you want. Even if you have already accepted a compromise settlement, go back and get the rest.

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    • Threads: 1,113
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    YB PPI and Tax Go to last post

    by dx100uk

    11th September 2017, 22:15

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      • Threads: 83
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      Clydesdale Bank... Go to last post

      9th August 2012, 14:23

  21. If you work for a bank or did do. If you want to speak on behalf of any of the banks or you want to whistleblow. Do it here. You are welcome to have your say about bank charges. Registration is confidential if you post under a UserID. You MUST let us know if you work for a bank.

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    • Threads: 176
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    Bacs payments... Go to last post

    by siriusb

    2nd September 2016, 14:31

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