Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

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Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


  1. 15th June 2017
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The Consumer Forums: Bank and Finance Subforums:-

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  1. Forum for Ulster Bank Customers to exchange stories /report problems and share information

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    Ulsterbank... Go to last post

    by dx100uk

    18th February 2018, 15:30

  2. Come here to discuss general issues in the unlawful charging by banks debate.
    Any general issues about unfair bank charges.

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    • Threads: 9,852
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    Basic Bank... Go to last post

    by Mr.P

    19th February 2018, 19:29

    1. If you have been transfered to the Mercantile court then you can discuss it here. If your cases has been stayed pending a test casse - then also you can discuss it here.

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      Consumer Action... Go to last post

      by stu007

      9th May 2014, 22:25

    2. If you have applied for a charges refund on the basis of the FSA hardship provision - or are considering doing so, then please tell the rest of us about it.

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      • Threads: 153
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      Struggling re... Go to last post

      by Vixen7

      19th October 2017, 04:07

    3. Use this forum to discuss your case if it has been stayed or if you have overcome an order to stay. Please do post your story in the appropriate bank forum as well

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      • Threads: 119
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      Consumer Action... Go to last post

      by stu007

      9th May 2014, 22:28

    4. Claims by businesses for the return of bank charges may pose special problems. Discuss your problems here,as well as other business bank account issues.

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      Rentsmart/thinksm... Go to last post

      by dx100uk

      13th December 2017, 16:48

  3. We hear very few good stories about the FOS. Mostly we get accounts of delays, lack of transparency, unsatisfactory or over-cautious outcomes.
    The banks preferred route for complaints. Under-resourced and mocked by the banking industry
    Tell your experiences of the Financial Ombudsman Service - good or bad.

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    • Threads: 255
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    Incompetent FoS... Go to last post

    17th February 2018, 12:10

  4. If you live in Scotland or have an account in Scotland, please take time to join the new Scotland User Group. (Not for RBS/HBOS English accounts.)

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  5. The misselling of Payment Protection Insurance is widespread, and believed to run into billions of pounds. This forum will help you to see if you have a valid claim for a refund, and guide you through the process.

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    Ppi mbna Go to last post

    by dx100uk

    Yesterday, 14:08

  6. Meet other A&L Bank customers who have also been faced with excessive unfair bank charges. They FSA see A&L as one of the weak links in the present bank liquidity crisis. Is it you or the A&L which is spending beyond their means?

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    Exclamation A & L -... Go to last post

    by Multay

    13th May 2017, 19:35

    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

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      kevmaxthom v... Go to last post

      by kenwood

      8th August 2009, 15:14

  7. Meet other Barclays Bank customers who have also been faced with excessive unfair bank charges. The is the bank which the BBC found had a culture of dishonesty. Let us know if you agree.

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    Cabot reply to... Go to last post

    Today, 15:38

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      woolwich Credit... Go to last post

      by desktop

      27th December 2017, 14:43

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      Barclaycard,... Go to last post

      by Pank

      Today, 11:11

    3. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

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      • Threads: 398
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      Barclaycard... Go to last post

      2nd March 2016, 14:47

    4. Discuss/start your own threads here for Pingit issues/complaints

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      • Threads: 4
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      BBC Pingit... Go to last post

      16th February 2012, 20:56

  8. Meet other Coop Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    CO-OP OD all... Go to last post

    22nd January 2018, 21:24

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      SAR on recently... Go to last post

      13th October 2015, 01:18

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      Arrow Brand new Claim... Go to last post

      6th December 2012, 13:28

  9. Meet other Halifax Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    Halifax O/D... Go to last post

    20th February 2018, 21:25

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      Intelligent... Go to last post

      by dx100uk

      22nd April 2014, 21:46

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      Emma Vs Halifax... Go to last post

      21st October 2009, 10:49

  10. Meet other HSBC Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    HSBC Loan... Go to last post

    Yesterday, 12:45

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      Old First Direct... Go to last post

      by dx100uk

      6th October 2017, 01:17

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      HFC/IDEM CCA... Go to last post

      12th February 2018, 17:38

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      • Threads: 442
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      Claiming under... Go to last post

      by Tessy1

      22nd August 2015, 01:06

  11. Meet other Lloyds Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    Today, 15:43

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      Question A Couple Of... Go to last post

      30th October 2013, 12:24

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      old Blackhorse... Go to last post

      Today, 15:43

  12. This is an industry which is poorly regulated and which is causing a huge problem for consumers who are looking round for some extra money.
    If you are thinking of borrowing money then you need to read through this forum carefully

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    • Threads: 147
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    Adverse mortgage... Go to last post

    Yesterday, 12:52

  13. Meet other MBNA customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded.

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    • Threads: 2,581
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    MBNA Card... Go to last post

    Today, 14:13

    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

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      • Threads: 9
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      MBNA Success Go to last post

      17th May 2013, 23:03

  14. Britain's newest bank. But will they be any better than the others? Don't hold your breath. After the first flush of youth, we expect to hear the same old stories - and you can tell us those stories here.

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    • Threads: 18
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    @MetroBank_Help Is this a joke ? Go to last post

    3rd January 2018, 20:19

  15. Meet other NatWest Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 6,539
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    natwest Bank... Go to last post

    by stu007

    5th February 2018, 00:44

    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

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      Nat West CCJ &... Go to last post

      by dx100uk

      17th November 2013, 01:49

  16. Meet other Nationwide Bank customers who have also been faced with excessive unfair bank charges. A spokesman described some of their customers as "serial abusers" of their accounts. Is this true? - or is it really the Nationwide which is the serial abuser of its customers' accounts..

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    Need to open a... Go to last post

    18th February 2018, 13:48

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      • Threads: 126
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      RBS charges-... Go to last post

      6th June 2015, 13:25

  17. Meet other RBS customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 3,336
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    Westcot reply to... Go to last post

    16th February 2018, 12:46

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      • Threads: 164
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      Jargon... Go to last post

      10th February 2017, 20:27

  18. TSB

    The "totally clean bank" but " nothing has changed..." from Lloyds. "The banking giant's chief executive, Antonio Horta-Osorio, told the BBC last week that the only change they would notice would be a change of name." Hmm, doesn't sound very hopeful, then.

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    • Threads: 29
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    @TSB TSB closed my... Go to last post

    16th September 2016, 10:34

  19. Meet other Abbey/Santander Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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    • Threads: 5,914
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    Abbey Overdraft... Go to last post

    by dx100uk

    12th February 2018, 15:15

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      Cahoot wrote my... Go to last post

      28th November 2017, 09:58

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      Abbey National Go to last post

      21st July 2014, 14:01

  20. Now that their actual costs and CYNthesys have been revealed by the BBC, claim everything back for as far back as you want. Even if you have already accepted a compromise settlement, go back and get the rest.

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    Yorkshire Bank -... Go to last post

    by sgtbush

    10th January 2018, 01:16

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      Clydesdale Bank... Go to last post

      9th August 2012, 15:23

  21. If you work for a bank or did do. If you want to speak on behalf of any of the banks or you want to whistleblow. Do it here. You are welcome to have your say about bank charges. Registration is confidential if you post under a UserID. You MUST let us know if you work for a bank.

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    Today, 09:09

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