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CAG Products - We think that these will help you to make your claim or Reclaim your Right

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Small Claims Kit Small Claims Court Guide CallBurner - Skype
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Consumer Action Group envelope labels
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Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
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Reclaim the Right!


Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

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Record your phone calls with CallBurner
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£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



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Welcome to The Consumer Action Group

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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
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Vanquis Credit Card
not that bad
Published by crusty git
31st July 2007
Default Vanquis Credit Card

Ok it is high, but if used carefully the card is as good as any other to help you to restore your credit score.
I have found the staff helpful and efficient and personally have no hesitation in reccomending this card if nothing else is available to you.
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By LancerQRL on 2nd August 2007, 20:48
Default Re: Vanquis Credit Card

i had a 12 pound charge slapped on because i exchanged some goods at a shop but they charged for the new items (taking me over my limit) before refunding the returned goods, rang and explained and it was removed with no fuss at all, yes high interest rates but at least you can speak to somebody on the other end of the phone instead of an autonamon in india
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By rockinrodders on 15th August 2007, 10:52
Default Re: Vanquis Credit Card

This card charges very high interest rates, but they offer cards to people that no other lenders would touch with a bargepole. They're taking a high risk giving you a card if you have bad credit history, thats why nobody else will give you one because at the end of the day your going to Vanquis because the mainstream lenders have declined you because your credit reference is bad and you havent got a good history of repayment and usually defaults where you have failed to pay your commitments previously.

This is unfortunate on those of us whose records are bad because of bank charges etc, but with the law firmly in the bankers court when it comes to legal rights to report what they like whether its true or not, its unlikely to change.

Vanquis start by giving you a small limit like £250 then they will increase it if you want it after 6,12, 18 months etc if you are keeping up with repayments. They report good and bad to the credit agencies whereas most only report bad stuff so if you get a card you can slowly help to create some 'good' credit history.

They seem polite enough when you phone them, although it is a premium rate 0870 number which takes a few minutes of recorded BS to get through to anyone human.

If you need a card for internet or whatever then this is good if you can pay off the balance quickly, but because of the high interest rates (approx 40-45%) it is not recommended to carry a big balance and just pay minimum payment.
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