Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

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A say in the life of ....

Fwench mobile phone service is far far worse than in the UK!!!

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by BankFodder on 6th May 2014 at 08:31 (168578 Views)
You couldn't imagine that it is true , could you - but it is.
Believe me - almost every kind of company is more difficult or more unpleasant or more stupid to deal with than British ones.

For various reasons I have a Fwench mobile phone contract. (and a UK one!)

There is very little competition in France. They don't like it.

For a while I had one with orangeicon. For the first 6 months they never delivered my telephone on my 12 month contract. It took hours of phone callsicon, apologies, broken promises - and the rest before finally someone with some authority seemed to appreciate the error and eventually a mobile phone was sent to me. - plus two months credit.
Why didn't I just sue them? - because there is no simple clams process in France and there is a risk of costs even for the smallest claim if you lose.

Anyway, now my orangeicon contract is up so I have to get a new one if I want a new phone.
This is how they do it in France.
If you are an existing customer, then you can renew your contract but if you want a new phone then you have to pay full whack - about 600 depending on the model.

If you change provider then you get the benefits of a free or reduced price phone.
This is really true!! Orange forces you to move away from them if you want a new phone.
The other main provider - SFR does exactly the same thing. It is completely absurd and very Fwench.

Anyway, looks as if I will have to change provider. Let's hope not too much goes wrong this time

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Comments

  1. fkofilee's Avatar
    The Spanish also do this too... I used to read about this all the time when living out there... lol

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