harrased by customer & employer urgent advice needed

[walkersway]

Hi i'm desperate for some advice , due to the nature of my story i need to keep in very brief .... here goes
I'm residential at work so live on site . i was disiplined ( given a 1st written warning ) due to a complaint by a cusomers family member. i have appealled against this as im innocent , the appeal stood and i was told it was final by senior management. I have put a grievance in regarding the way my manager has bullied , lied and harrassed me . im now in stage 2 of my grievance and im feeling comfident ( i have spoken to cab , a solicitor and acas . ) that i will eventually win my grievance as i have evidence that shows my boss has lied ect.
the advice i need is regarding the complainant she is harrassing and intimadating me , taking notices down and writing on them that i have put up and much more. I have seen the complaint letter she wrote about me and its defamitory and lies. she has written on the complaint letter that she's sent it to every care provider she can think of ! she is now as good as stalking me at work and my home , i appreciate she can visit her family but she is becomming scary and i'm scared for my safety , i cant go into other things she has done on this site but she has also broke the law. my company must have a duty to protect me under health an safety ? if so how can i work and live in the same place when this person is as good as stalking me ? i found her outside my house today.. although she doesnt say anything she just stands and stares ( she's very scary ! )
could someone advice me on the best way to deal with this ?
thanks

[Bigmac versus]

Hi walkersway thats quite scary right enough, what I would suggest right away is that you take down notes as to when this person appears outside your house and if you can get a witness to this it would help, keep a diary of all daily events and inform your employer of this immediately.

[Bigmac versus]

Will see if I can get further advice for you. The police might be a way forward here.

[walkersway]

thanks for your advice , i have been speaking to my senior manager who investigated me and disiplined me by email , telephone and face to face i have stated to this manager for the past 10 weeks that i have found her approach to me bullying and also the complaintants behaviour to be unacceptable and intimadating , nothing has happened so far. as this is now a stage 2 grievance its gone well above the manager i have a grieveance against so hopefully someone netural will listen to my case fairly. this woman has been hanging about my home for 4 days now . im on sick after having a serious operation 8 weeks ago and i have a few wks left to go but im so scared of returning to work to face my manager and this complaintant ( dont forget i look after her elderly parents ). this woman seems to have a vendetta against me and is trying to ensure i never work in the care sector again.
Im going to take my grievance all the way but my only concern is my house comes with my job and if i eventually hand my notice in and claim constructive dismissal i will be making myself homeless.
i will prove my innocence if its the last thing i do but im so gutted as i loved my job

[walkersway]

P.s i have emailed the person who is dealing with my stage 2 yesterday and today and im keeping logs , i have told my comapny im very scared and asked what they're going to do to support me. i belive my company will just say this woman has every right to visit her parents and is doing nothing wrong. i seem to be in a catch 22 position

[Rooster-UK]

Make yourself a cup of coffee..... Cavalry's on its way.

Regards, Rooster.

[walkersway]

woo hooo ! thanks Rooster but I think its gonna be something a bit stronger than coffee lol ( and it is friday )

[Ell-enn]

Hi there, I'm sorry to hear you are feeling this way, especially as you are recovering from an operation and it must be very worrying for you.

Firstly, I think it would be unwise to hand in your notice - constructive dismissal is a tricky area and can be hard to prove. It would be better to see the grievance process through to the end before making any decisions.

Are you in a union and did you have any representation at your disciplinary hearing? was the disciplinary process carried out correctly according to procedure?

At the same time, your employer does have a duty of care to you and whether the person harassing you is a customer or not, it cannot be allowed to continue. Your employer should be properly investigating your complaint of harassment by speaking to the customer to determine why she is behaving in this way and advising her that her behaviour cannot be tolerated.

If this person is writing defamatory letters about you to other establishments in the care sector, and you have evidence of this, perhaps you should consult a solicitor and have him write to her warning her of the consequences of her actions.

I am sure all these situations when taken together must seem very worrying - but looking at them, and dealing with them, separately might make things easier for you.

Kind Regards

Ell-enn

[Bigmac versus]

Get on the whisky.

[Rooster-UK]

Originally Posted by walkersway

woo hooo ! thanks Rooster but I think its gonna be something a bit stronger than coffee lol ( and it is friday )

....Then have one for me, as well. I'd join you but I can only have one a week. It upsets my sugar levels.


Thanks, Ell-enn.

Regards, Rooster.

[Bigmac versus]

Thx Ell-enn

[walkersway]

thx for your sound advice Ell-enn , im not in a union but i did have a staff council rep with me just as a witness to what was said. constructive dismaissal would be alast resort but the bridges between me and my company have well and truly broken down , im not sure they can be rebuilt. i am going to see a solicitor for libel but your right i need to deal with one thing at a time.
this case is very coplicated and quite unique obviously i cant go into too much detail here. please take a look at my other post regarding HR i do not believe procedure has been followed. the thing is my company wouldnt tell me who'd made the complaint against me but i over heard my manager discussing the allegations and she actually named the person who made them. I now know its the person who's hanging around my home and work. i really dont know where this is going to end , any ideas anyone ?
thx

[vonnie32]

I would suggest you might want to contact the Police, while there may be no criminal act to answer for they can issue the person with a warning and let them know they are aware of the situation.

Hopefully this would also be helpful in your forthcoming grievance that you initiated this action (without the support of your employer).

[walkersway]

Thx again Vonnie , think im going to pop in the police station today and get some advice

[Fuzzgin]

Good luck, whatever happens. I hope it's sorted soon.

[walkersway]

Yeah thx Fuzzgin , what will be will be i suppose , i believe all things happen for a reason , im sure it'll all workout in the end