consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit-- Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki


Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



The new Consumer Directory
search the web, shop online, looking for gift ideas?
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
The new Consumer Directory
search the web, shop online, looking for gift ideas?

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Hold the Front Page!!
News updates
The Consumer Forums front page
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Employment Problems

Employment Problems Do you have problems at work for any reason including disability, harassment, discrimination? Are you facing disciplinary action? Are you failing to get employment because of some disability or discrimination problem? Discuss it here.


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 22nd December 2007, 02:37   #1 (permalink)
Barry031261
Basic Account Customer
 
Barry031261's Avatar
 


I am in: Romsey, Hampshire
Posts: 113
Barry031261 InformativeBarry031261 Informative
Default Threat of Gross Misconduct dismissal for using internet. Where do I stand?

I was called into my employers office today at 3.30 (just before breaking up for Xmas @ 4.30!) and told that my internet access had been logged over the previous 3 months and that because he had evidence that I had used it during the working day that I was going to be dismissed for Gross misconduct!

Does anyone here know the law on this?

I work as a designer/production manager for a small printing company for over 6 years, and spend my day tied to a computer.
I admitted that I had logged on occasionally during the day (hard to deny it when presented with printouts, ha ah) but it wasn't ever for very long and only then when I was waiting for another task to be completed by my computer. My work was never compromised. The sites I accessed were nothing out of the ordinary...ebay, CAG, holidays etc etc.

I believe the motive for his action was to try and avoid paying me for a massive design job that I worked on in my own time, on his behalf, and with agreement between us that I would be paid separately to my salary. This amounted to £1,500 and I have been waiting for this for over a year now.
At the end of every month since then I have asked whether he would be able to pay this and each time he has said that his cashflow was tight and that he would sort it as soon as possible.

Now, I have been very patient with him over this but I finally had a serious chat with him at the end of last month and he promised that he would pay this money before xmas. (Does anyone see a connection yet? Thought so!)

When he called me into his office I was expecting some good news and a healthy cheque for my bank manager so I was knocked sideways by this accusation and the consequences so I'm afraid I let the side down by not standing up and fighting. I left the office with my chin on the floor.

But now I've had time to think it through I now have my fighting head on again and I would like to return after xmas armed with facts and figures so if anyone has any advice I would be very grateful.

I wish you all a Merry Xmas and a Happy New Year,

Barry
__________________
Halifax - Won £425.00
American Express - Won £90.00
Woolwich Bank - Won £2280.00
Barclaycard - Won £558.00
Woolwich Bank - New claim for £723.00 entered.
Barclaycard - New claim for £236.00 entered
Barry031261 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 22nd December 2007, 03:00   #2 (permalink)
make them aktiv runners
Platinum Account Customer
 
make them aktiv runners's Avatar
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Ell-enn is the best one for this.

He could be trying to reduce the £1500 due the cashflow crisis. Although the logged internet usage is after you did the job in your own time, he may try getting you to admit the internet usage occurred back then too. As you had time between tasks to use the internet then technically you could have done some of the private work then instead, ie it would not cost him £1500.

An employment tribunal would look at both issues and look for the link between them (as you have shown us). They would also require your employer to prove his internet policy for staff. If you have not signed a document stating that you will not access non-work related sites during paid for hours, then he has an uphill battle. The frequency, amount of time and type of sites would also be looked at (no illegal sites there).

They would also look at what information your employer has given you to show which offences will result in which type of action. Again without evidence, he is a little stuck.
make them aktiv runners is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 22nd December 2007, 06:03   #3 (permalink)
Monty2007
Platinum Account Customer
 
Monty2007's Avatar
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Hi

Do you have a company policy which makes reference to the personal use of your computer/Internet access? If there is then you are obviously okay.

If your company handbook does not explicitly make reference, and given that you were not looking at anything that could be interpreted as unreasonable (e.g. porn or gambling) then I think that you would have a case for unfair dismissal and take them to a tribunal. The grounds would be that you were allowed by their non-action to use the internet and your case would be further supported if there is a common acceptance among staff that this was tolerated while on breaks or between jobs.

Where I work we have a written policy that staff can use the internet at a reasonable level for personal use (not more than 1 hr per day) and not to access adult related sites or those which could compromise the company. This is included in our company handbook and conditions of employment.

Irrespective of his motives you need to demonstrate that this was either allowed or had been established through common practice throughout your company.
Monty2007 is online now  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 22nd December 2007, 11:08   #4 (permalink)
Barry031261
Basic Account Customer
 
Barry031261's Avatar
 


I am in: Romsey, Hampshire
Posts: 113
Barry031261 InformativeBarry031261 Informative
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Thankyou for your prompt replies. Your comments and advice are greatly appreciated.

The Company I work for does not have a policy, either written or indeed verbal, relating to the personal use of the internet. In fact the company doesn't even have a company handbook setting out any rules or regulations. It is a very small business with only 7 staff in total and the owner has been very slack on policies and paperwork in general. I've being employed there for over 6 years and neither I, nor any of the staff, have a written Contract of Employment.

I'm convinced this whole incident is related to the monies he currently owes me and he is trying his best to wriggle out of his responsibilities. I know him to be an extremely frugile ('tight as a ducks A**' in other words) man.

There has never been an issue with personal internet use prior to this and I am convinced that he was aware that it occurred. In fact I have seem him doing the self same thing...but then he does own the company.

Are there any written laws, rules or regulations that anyone can suggest I read on this matter as I really do wish to be fully prepared when I return in the New Year.

Thanks once again.
Barry031261 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 22nd December 2007, 13:48   #5 (permalink)
Sidewinder
Platinum Account Customer
 
Sidewinder's Avatar
 


I am in: Sussex
Posts: 1,054
Sidewinder Highly informativeSidewinder Highly informativeSidewinder Highly informativeSidewinder Highly informativeSidewinder Highly informativeSidewinder Highly informative
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

So have you been dismissed, or just warned that you will be dismissed after Chrstmas? Have you received notice of a disciplinary hearing? Is it common practice for employees to access the internet for non work related purposes?

In short, if your company has no policy statement regarding use of Internet and E mail facilities and the consequences of misuse then you cannot be fairly dismissed. Period. If it is generally common for people to use the internet, then in the absence of a policy it is Custom and Practice and has become an implied term of your contract. If you do not have a contract which specifies what you can do and not do then how can you be in breach of that contract?

Further to this, the absence of a policy which warns for example that all internet use, telephone use and e mail use is subject to monitoring (for whatever reason) may render the employer liable to a breach of the Human Rights Act where provision is made for the 'right to respect for private and family life, home and correspondence'.

If your employer intends to take disciplinary action then he must abide by the statutory minimum provisions specified in the Employment Act (2002) which came into force in October 2004. He must therefore give written notice of a disciplinary hearing, outlining the allegations against you and allowing sufficient time to gather evidence in your defence. He must also specify that you have the right to be accompanied. After the meeting, you must be given written notice of any action taken by the employer and given the right to appeal. If any of these are denied then the dismissal will usually be 'automatically unfair'

Your defence at any hearing would obviously be that you have never been provided with a policy relating to internet use, and that through Custom and Practice, it has always been deemed acceptable. You were not made aware that your use was being monitored and consider that this is not only a breach of contract on the employer's part, but may also be an infringement of your Human Rights under the right to privacy of communications.

Regarding the £1500, have you anything in writing promising this payment? Failure to pay for what was previously agreed might also constitute a breach of contract, but at the very least you are entitled to know when it might be paid, how (eg in instalments) or why the employer is unwilling to now pay you. Was the work satisfactory.

You do not need a written contract of employement but should legally have received a statement of terms detailing hours, pay etc within 8 weeks of starting work. Your employer should ideally have a framework of supplementary terms setting out disciplinary & grievance procedures, H&S policies, holiday and sick pay policies etc. The absence of this makes it impossible to have effective policies in place to deal with breaches of contract or instances of 'misconduct'.

Last edited by Sidewinder; 22nd December 2007 at 21:58.
Sidewinder is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 22nd December 2007, 21:53   #6 (permalink)
Ell-enn
Site Team
 
Ell-enn's Avatar
 


I am in: Yorkshire (ish)
Posts: 4,433
Ell-enn AuthoritativeEll-enn AuthoritativeEll-enn AuthoritativeEll-enn AuthoritativeEll-enn AuthoritativeEll-enn AuthoritativeEll-enn AuthoritativeEll-enn AuthoritativeEll-enn AuthoritativeEll-enn AuthoritativeEll-enn Authoritative
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Completely agree with Sidewinder - if there is no policy detailing the use of the internet or what the consequences of using it could be, or indeed any notice to employees advising that their internet, email or telephone usage would be monitored then I would say that you have been unfairly dismissed and you need to appeal against this decision.

Kind Regards

Ell-enn
__________________

Ell-enn is online now  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th December 2007, 12:22   #7 (permalink)
advisee
Classic Account Customer
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

If you do get dismissed for this, then do the following:

-employment tribunal claim for unfair dismissal

-small claims court claim for your £1500 contractual dispute.

However.... there is some old case law that could be relevant to your situation, I can't remember the reference but it was something to do with people who crewed a ship being offered the wages for a man that died in return for doing their work, then the owner being able to wriggle out of it by saying that they didn't in reality do anything extra - I can look up the reference for this if it is needed.

Be aware that doing freelance work for your employer can be frought with problems.
advisee is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th December 2007, 18:11   #8 (permalink)
crash3903
Classic Account Customer
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

I can't remember the case off hand but there is one where a lady was dismissed for using the internet and making private calls from work. At the hearing the judge said that the company has to accept a certain amount of private usage of the internet, email or company phone systems, as long as it is not too excessive and does not break any civil or criminal laws. "Too excessive" is of course a subjective test and will be tested at any hearing

This article may shed some light on your position

I would also track down a friendly employment law solicitor that will give you 30 minutes for a small fee or a free chat over the phone

Good luck with it all

Regards
crash3903 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th December 2007, 20:58   #9 (permalink)
Barry031261
Basic Account Customer
 
Barry031261's Avatar
 


I am in: Romsey, Hampshire
Posts: 113
Barry031261 InformativeBarry031261 Informative
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Thank you all for your fantastic words of wisdom and advice, and for that great link.

The meeting I had on Friday was left open ended for further discussions upon our return in the New Year and I now have a feeling that this meeting might not go exactly to my employers plans

There are No policies in place to determine any use of internet, email or telecommunications whatsoever.

With the knowledge that the monitoring of my usage may be an infringment of my Human Rights might well be a total surprise to my employer, and one that I intend to use to maximum effect.

With regard to the £1500 owed to me for the design job I undertook, there was no written contract for this...just a verbal agreement. The job was satisfactory and was subsequently printed, delivered and paid for by our client. My employer did make a small 'token' payment to me in September this year of £200.00 whilst confirming that he would do everything he could to settle the balance ASAP.

Thank you all once again and if you have any further advice on how best to approach the meeting in the New Year I would be very grateful.

Barry
Barry031261 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th December 2007, 21:47   #10 (permalink)
crash3903
Classic Account Customer
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Hi Barry

One thing I would say about the HRA is that a lot of people throw it about in anger and stupid arguments. But I would remember that in light of the fact that he has no policy in place he would need to show that you have used the internet to excess and it has impacted on his business. Personally I would ask for him to disclose his usage as a comparison but that is a long way down the road

Use the material you have at your disposal in your armory but don't use all your weapons of mass destruction at once - Personally I think this could be sorted out over a beer or 2

Good luck and have a good Christmas
crash3903 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 27th December 2007, 09:53   #11 (permalink)
advisee
Classic Account Customer
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Quote:
Originally Posted by Barry031261 View Post
With regard to the £1500 owed to me for the design job I undertook, there was no written contract for this...just a verbal agreement. The job was satisfactory and was subsequently printed, delivered and paid for by our client. My employer did make a small 'token' payment to me in September this year of £200.00 whilst confirming that he would do everything he could to settle the balance ASAP.
Barry,

If you have any emails/letters supporting the above, then print them off. For a claim for this, you essentially have six years to claim, whereas for the employment aspects you have three months.

However, it may well be in your interests to agree to some kind of "deal" where the £1300 gets written off in exchange for a written letter that any and all disciplinary proceedings against you get withdrawn. That said, it is a lot of money....

Don't forget to declare your £200 of untaxed income to HMRC.
advisee is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 27th December 2007, 09:58   #12 (permalink)
Curlyben
Platinum Account Customer
 
Curlyben's Avatar
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Quote:
Originally Posted by Barry031261
With the knowledge that the monitoring of my usage may be an infringment of my Human Rights might well be a total surprise to my employer, and one that I intend to use to maximum effect.
Bear in mind that you are using a COMPANY machine and as such not your personal property.
Human rights have NO bearing on this.
Curlyben is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 27th December 2007, 10:15   #13 (permalink)
advisee
Classic Account Customer
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

Quote:
Originally Posted by Curlyben View Post
Bear in mind that you are using a COMPANY machine and as such not your personal property.
Human rights have NO bearing on this.
Wasn't there a recent EAT case where the opposite to your statement was held to be true? Can't find the reference off hand.

IIRC it related to the employers' implied duty of trust and confidence, right to privacy etc.
advisee is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 27th December 2007, 10:58   #14 (permalink)
ukaviator
Site Team
 
ukaviator's Avatar
 


I am in: 10 Miles Final
Posts: 9,807
ukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritative
Default Re: Threat of Gross Misconduct dismissal for using internet. Where do I stand?

So for 3 months the employer has known that you have been on the Internet during work time, and they have only just now said something. A good manager would have said something after the first week of being found out.

How long do you spend on the internet during work times?

The reason i ask, is that an IBM employee won his case because he was addicted to the internet, and had to use it during work time.

If you have an inability to control your internet use, feel restless or irritable when attempting to cut down or stop Internet use, go through withdrawal when offline (increased depression, anxiety), you may have this addiction problem.

Internet addiction is similar to counseling for other addictive behaviors.The best results are often obtained using a mixture of education, insight oriented and behavioral techniques which are aimed at reducing a clearly defined set of behaviors.

So if you think you have an internet addiction, maybe an idea to use this in your case, and turn things around. The last paragraph in the link below, from the IBM story, may help your case.

Man sues IBM after internet porn dismissal - Times Online

Last edited by ukaviator; 27th December 2007 at 11:02. Reason: Link Addition
ukaviator is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 27th December 2007, 16:23   #15 (permalink)
Sidewinder
Platinum Account Customer
 
Sidewinder's Avatar
 


I am in: Sussex
Posts: 1,054
Sidewinder Highly informativeSidewinder Highly informativeSidewinder Highly informativeSidewinder Highly informative