EGG Contact Addresses - PLEASE NOTE - UPDATED INFORMATION

[alanfromderby]

We have been notified by Egg of the following changes to addresses for claims:

Requests for statements/data subject access should be sent to:

The Recon Ops & Clearance (DSIR) Team
Egg plc
Point North
Waterfront West
Brierley Hill
West Midlands
DY5 1LU

Letters requesting repayment of bank charges should be sent to:

The Customer Relations Office
Egg plc
Riverside Road
Pride Park
Derby
DE99 3GG

Any other queries regarding Data Protection issues (but not relating to subject access or statement requests) should be addressed to Louise Wiseman, who is the Data Protection Manager, and is also based at the Riverside Road address in Derby.

[phatram]

What about CCA requests?

[alanfromderby]

I would have said the CRO address.

[phatram]

Thanks Alan

[Hopster]

I had a default notice from Egg which has expired and I now have a notice of intended litigation from Moorcroft Debt Recovery Limited. I am in the hands of a claims company who say don't worry forget about it - should I ? What happens next.
HELP please

[Mistermind]

Originally Posted by Hopster

I had a default notice from Egg which has expired and I now have a notice of intended litigation from Moorcroft Debt Recovery Limited. I am in the hands of a claims company who say don't worry forget about it - should I ? What happens next.
HELP please

I take it "I am in the hands of a claims company" means you are using a fee-charging intermediary to reclaim your penalty charges.

Egg does not make a song and dance resisting charges reclaim provided you follow the well-blaized trail, paying out promptly in the majority of claims.

Your outstanding card balance less charges refund is lawfully enforceable, and yourself not your intermediary can be hauled into county court to face a CCJ. Or you could consult Citizens Advice and other voluntary organisations to negotiate affordable monthly payments with Moorcroft and avoid the extremity of a CCJ staying on Experian for 6 years -- much worse than a Default Notice. As to whether Moorcroft is bluffing, you could:

click SEARCH in the top blue bar
clich ADVANCED SEARCH
set keyword to Moorcroft in the thread title only,
restrict the search to Egg forum if you wish.

The threads returned will give you some indication whether Moorcroft is intending to bark or to bite. Suggest you start a new thread "Hopster v Moorcroft, Egg - CCJ" where your posts will receive more attention and replies."

Good luck.

[bodgerella]

I wonder if anyone can help-I had a visit from a Home Collections agent from Moorcroft re an egg card debt. I wasn't in but he posted a card through the door in an open envelope. My husband saw it and there were angry words. I phoned this man to complain but he said he sealed it-the envelope was obviously not anything of the sort -the seal was totally unused and my husband has not opened any of my letters in 15 years of marriage. He said I could only deal with him now and not head office-I am scared stiff of him coming to my house again. any advice would be helpful
Den

[Mistermind]

Bodgerella,

Please start a thread "Bodgerella v Moorcroft & Egg" where you will receive better attention. This thread about Egg's contact address has been hijacked twice in one day.

You cannot put the fear of God into the Moorcroft runner, but you can put the fear of God into the Moorcroft Company Secretary and legal representative answerable to the court and their licensing regulator.

Go to Companies House where possibly at a cost of £5 you will be able to look up Moorcroft's board of directors. There you will find the name and private address of the comp. sec. You then write a letter to him, possibly registered to impress on him the seriousness, that you will not accept intimidatory visits from strangers, and that all matters re arrears need to be dealt with in writing as per guidelines laid down by OFT, Moorcroft's annual licensor. Suggest you make clear in this letter that you are sending a copy to the OFT, which has a licensing office in west London.

If having been thus warned Moorcroft Comp. Sec. charges forward regardless, they will look like defying their licensor. That's the big stick. Suggest you also offer a carrot to Moorcroft, of monthly payments within what you can afford, as demonstrated by income and expenditure sheet. To negotiate a settlement, why not pay the Citizens Advice Bureau a visit?

Not to be scared of Moorcroft. They are scared of you too. Good luck.

[thekat1979]

Is this address confirmed as the right one to send an SR to Egg from? I sent my Subject Access Request and LBA to this address, and I don't want to have a court order turned down on the basis that I sent the Subject Access Request to the wrong address?

[thekat1979]

Please can someone confirm the top address is correct for sending Subject Access Request to? I sent my Subject Access Request to that address, as well as followup letters and that is the address I served court papers to that address and they haven't even acknowledged service! Going to get default judgement form put in tomorrow morning - still don't know how I'd force compliance to a non-money order.

Eep!

[ODC]

Hi

Can anyone advise me if EGG is in any way connected to Abbey/Cahoot.

I have received a Notice of Assignment supposedly from EGG (but in reality concocted in West Malling) allegedly signed by and on behalf of Abbey/Cahoot.

I just wanted to be sure before reporting their sorry asses

[HP Mum]

Is the address to send the Subject Access Request still the West Midlands address ?

[dx_]

Does anyone have an email address of anyone dealing with refunds at Egg?

[teaandtoast]

I sent a Subject Access Request to Egg at the West MIdlands address and it was redirected to the Derby address.

[Bosund]

Hi,

For what it's worth, I've been having a lot of correspondence lately with EGG and have sent letters and received replies from: -

Customer Relations Office,
EGG,
Riverside Road,
Pride Park,
Derby,
DE99 3GG.

This include CCA & Subject Access Request requests.

Regards,

Bosun.

[Hopster]

Do you owe them re. Credit card ? Have you offered anything in settlement ? Are you relying on unenforcesability ? We should communicate if you are.

[Bosund]

Hi Hopster,

This is an address thread... communicate?.. not likely...

[Hopster]

I don't understand that. If we both have problems with Egg c/c we should communicate.