SIFLY Vs EGG

[SiFly]

Hi all
I sent my Subject Access Request to Egg on the 29th january for an account i closed a couple of years ago, and have now just received a letter dated 19 feb requesting me to send them an Identification document. I dont have a problem with this, but they also say that they will respond within 40 days of receiving my ID document. Is this right, or should i stick to my own timetable.

Thanks for any help
Sifly

[mamatemi1]

stick to your timetable.

[SiFly]

thanks for the prompt reply, i was hoping that was going to be the answer, but my next problem is how do i word the letter, do i say "it shouldnt take two weeks to request ID so therefore the 40 days runs from the 29th Jan."

thanks

[SiFly]

I have just received my "id proof" back from egg, with a letter stating that they will get my statements to me within the NEXT 40 days, as far as i am concerned the 40 days is up on monday. Please advise on what i should do. Thanks

[beetlebum38]

To be honest my view is that,although they are being anal, they are within there rights under the D.P.A. to "satisfy themselves as to the identy of the person requesting the data".

However you could write to them stating that it took them nearly three weeks to ask you for this ID and you feel this unacceptable for a company of their resources, however you are willing to issue them with a further 7 days.
After which you will make a complaint to the Information Commissioner and seek legal advice on seeking an order to make them comply.

They are just stalling you like the rest so push them all the way.
Regards
Beetle

[SiFly]

Already wrote to them mentioning the 3 weeks and that i was unhappy. Do you think i should ring them on monday and see what they say and then write a letter if no success

[beetlebum38]

Sounds like a plan to me....go for it ...good luck

[SiFly]

It has been 7 days now since i wrote to EGG for non compliance of the Data Protection Act. So thought i would give them a ring to give them another chance. To which they replied " we will get you your statements by mid april"

should i start the court action or is there someone else i should try and speak to, dont really want to go down the court route but will do if necessary. btw how much does the court cost?

Thanks

[beetlebum38]

You can complain to the Information Commissioners Office,but they are snowed under. i would file in court. there is wording for doing this in the templates library. i filed against mbna for the same thing and it cost me £16,but i am in northern ireland.
Still worth trying the Information Commissioners Office route but it is going to take longer
hope this helps

[SiFly]

thanks for that, but i got an unexpected phone call this afternoon from egg, they have said that they should have all my statements to me by early next week. question is, do i believe them?

[SiFly]

Eventually received my statements, so rang them up and registered a complaint over the phone to claim back £80 of charges. they wrote back offering me £16, the diffence between the old charge rate and the new. Obviously i wasnt going to accept this but have been very busy, but today i received a letter saying that they were going to close my file if i didnt respond, so i rang them again and have agreed to accept £90 including 8% interest. I'm happy and that should be another off the list so long as the money is in my account on monday. Just Barclaycard to go.

Thanks to this great website and all of its members.

SiFly