Jezmond Vs Egg

Jezmond · 4th May 2006, 21:26

Sent Data Protection Act off.

T-minus 40 days and counting.

Cmdenny · 5th May 2006, 12:04

Good Luck. The hassle I had with Egg is detailed on a different thread - but keep at it - its worth it.

Jezmond · 14th May 2006, 10:26

Just recieved a letter (Your Data Subject Information Request (DSIR)) asking for me to prove my identification?

I find that amazing since the address they send my statements to and the address that has been registered on there system for over 5 years is the address i asked them to send the data to????? Bonkers!

Identification:
A bank, building society or credit card statement.
A store card statement
A utility bill

Shall i send them one of my egg statements!? lol Better not since that my also add to delays.

What the DSIR letter does say:

"What information will be included in the Data Subject Information Request?
You will recieve a copy of all personal data we hold about you on our computer or paper files, along with a set of explanation notes. This data may include, as applicable, the following products:" blah blah

So that all sounds very promising, until i read....

"What happens now?
Once we have recived your identification document we will begin processing your request. We will provide your data within 40 Calendar days of recieveing your completed form and fee"

What bloody form!!!!

14th May 2006, 19:24

They have done this for others too! Call them and ask them for the form, as they obviously forgot?? to include it.

Remind them on the phone and when you send the form back that they have to comply within the time limit from when they had your letter and payment.

They are being very difficult, but its easier to just fill it in and get it sorted TBH!

Good Luck

Lou xxx

Jezmond · 14th May 2006, 19:30

But what is on the form?

14th May 2006, 19:31

God knows! I dont have an egg claim, best asking/searching the egg forum, but people have heard of it before!

thecornflake · 15th May 2006, 14:18

This is all crap. All they need for identity verification on a Data Protection Act request is your signature.

EDIT: This may not be correct ) i have since seen differing views on this.

I don't believe the form rubbish either. Do what I did - send them a message using the secure messaging on their site. This definitely identifies you as you have to be logged in to your account.

15th May 2006, 14:23

Im afraid, Egg use this to stall, but it is legal, and they can do this! I suggest complying with it as soon as you can, so you dont have further delays.

Lou xx

fergal71 · 15th May 2006, 14:27

i sent egg an email through online banking and got my copy statements within 10 days, I have since had the no can do letter and now I am filing my money claim.

Jezmond · 17th May 2006, 10:59

Just posted this through online banking:

FAO Jenny Gordon / E. Ewell

With the regard to your request for identification for the DSIR, i believe my signature in my previous letter should be enough for the DSIR request. Also the documents you asked for(Identification - statements) i believe to be delay tatic and as such will be reporting this incident to the OFT. Also i would like to point out that the address you should be sending the documents to is the one that is reqistered with egg and is were egg send my statements.

My letter dated the 8 May asking for DSIR still stands and from today you have left 30 days to comply with my request and counting.....

Also the letter you sent mentions a form to fill in, there was no form provided (Another delay tatic?) nor do i believe i need to fill in a form.

Please accept this secure message as proof of who i am and that the requested for the DSIR documentation is legitimate.

I look forward to reciving the requested DSIR documents.

Regards

Jeremy

dinghy · 17th May 2006, 18:42

Did you send your £10 ???

Jezmond · 17th May 2006, 20:16

Yes i sent a cheque with the original Data Protection Act request. They have cashed it as i can see on my bank statement.

Jezmond · 18th May 2006, 18:11

Egg response via online secure mail:

To ensure you get the right answer to your question, I've passed your message on
o our Account Servicing Team. I've asked that they contact you shortly.

Thanks for your message.

Jezmond · 14th June 2006, 12:33

Sent another secure chaser email.

As i still have not recieved any of my statements, nor a reply to my last email asking with this form is.

alexliverpool · 14th June 2006, 14:22

sent my proof of ID off two days ago. Got letter through today telling me that they are now in the process of retrieving the relevant information and will send it to me within the next 40 callendar days.

P.S the letter arrived open or it had never been sealed.

DazNorthants · 14th June 2006, 14:53

I had confirmation yesterday the ID was not required if using secure messaging to request it. Of course statements haven't arrived yet but the did say 4 -5 days.

dinghy · 14th June 2006, 15:50

Who did you get that confirmation from ? Was it in writing ?

DazNorthants · 14th June 2006, 16:29

Quote:

Originally Posted by dinghy

Who did you get that confirmation from ? Was it in writing ?

I got this via Egg Secure message (took a screen dump as proof in case it went missing like others have reported)

I've requested that the 'Data Subject Information' is sent to your home address in the next 4-5 working days.

"There is no need to provide identification in a secure message and the system is as secure as a civilian system can be.

I trust this helps and if I can be of any further help, please let me know.

Regards

David Ceney
Internet Customer Services "

Does that help?

dinghy · 14th June 2006, 19:04

Well it certainly answers a lot of questions people have had about secure messaging and ID in respect of these Data Protection Act requests with Egg...

Janet-M · 14th June 2006, 19:13

Quote:

Originally Posted by DazNorthants

I got this via Egg Secure message (took a screen dump as proof in case it went missing like others have reported)

I've requested that the 'Data Subject Information' is sent to your home address in the next 4-5 working days.

"There is no need to provide identification in a secure message and the system is as secure as a civilian system can be.

I trust this helps and if I can be of any further help, please let me know.

Regards

David Ceney
Internet Customer Services "

Does that help?

what is a screen dump ? if its a picture , as I think it is would it be possible for you to send a copy of iy to research@bankactiongroup. co.uk as this could help a lot of people who are having problems with egg .

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