Research tools
The two questions above are specific illustrations of a general problem -- with several million forum postings from 130,000 members and growing exponentially, flesh and blood cannot possibly keep up. This mountain of data piled up by IT can only realistically be mined using IT tools. To try answer the 2 questions posed I tried the following:
click SEARCH
click ADVANCED SEARCH
search "CLOSE OR REMOVE"
select "OTHER INSTALLATIONS, EGG FORUM" only
This returned a dozen threads, no doubt there is a diamond buried in there somewhere, the precise answer to a precise question. The price is heavy digging. Always successful data-mining relies on judicious choice of pinpointed keyword, and luck.
Shortcut research on winners only
Out of 130,000 CAG members, only 6,000 have reported successful reclaims. Granted 6,000 under-reports the true figure, winners remain very much in the minority. To cut down on research aimed at finding workable answers, it is possible to restrict ADVANCED SEARCH by selecting only the winners-only forum
http://www.consumeractiongroup.c o.uk/forum/other-institutions-successes-1.html.
Alas Egg has been deemed by Mods a backwater and is lumped in with other cards. Double alas, out of 32 Egg winners listed in V-E Day thread, only 3 have requested Moderators to move their threads to the Winners Forum -- namely Maxine989, THFC4EVER, mcuth.
I suspect research shortcut was the exact reason Mods opened up winners-only forums. Mods are now seen in avatars regularly banging their heads against the keyboard, as 90% of CAG winners ignored (or failed to notice) Mod requests for winning claimants to PM Mods re relocation of winning threads. The V-E Day thread also requested notification from winners, but in addition monitors the Egg Forum every day for winners. I suspect there would be volunteer monitors in other forums -- if only they were asked.
Pondering on the success and failure of communication,
if an audience takes no notice,
actors on stage would look for ways to get through.
Re: V-E Day: Victory over Egg 
