Reply received is this standard?.

martin65 · 14th September 2006, 12:17

Received a letter today,

asking me WHY I feel THEY should refund the charges?????

Sent them the standard 14 day letter,should I reply of just proceed to the next step??

jimfishybob · 14th September 2006, 12:39

Next step. Don't get drawn into a discussion about it with them.

Glenn UK · 14th September 2006, 13:01

Theres a thread here OFT - Proposed Letter

According to the poster the oft says were entitled to a breakdown of their charges, perhaps it might be fun to say that you believe the charges are unlawful and that if they provide a breakdwon as per the ofts direction then if the charges reflect thier costs then you can determine if the charges are in fact lawful or not.

until such time as they provide their breakdown you are left with no alternative to presume that they are concealing the facts and that the charges are unlawful.

Or altenatively ignore it and carry on.

JMHO

Glenn

martin65 · 14th September 2006, 13:13

Glenn,
think I will test them with the question of revealing charges.

Glenn UK · 14th September 2006, 13:15

martin

may i suggest before you write you check out the thread/link. i havent had time too hence my comment 'according to the poster'.

i have no reason to think hes wrong, only i would check myself if i was going to action it in any way.

HTH

Glenn

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