 Egg - Payment Protection
Reading this site, I was reminded of some Payment Protection that was on my Egg loan. The following letter that I sent to them last year is self explanatory:
Customer Relations Office
Egg plc
Riverside Road
Pride Park
Derby
DE99 3GG
Dear Sir
I have just extended a loan with you and returned the signed documentation today.
During my conversation with your sales advisor I was concerned to discover that I have being paying for Payment Protection on both of the loans that I hold with you.
As a matter of course, I do not take payment protection insurance, nor extended warranties so I am surprised that I did not pick up on this at the time. I have checked my agreements but unfortunately I cannot find the one for this particular loan.
There is nothing on your internet service Account service pages that advises your customers that they are paying for payment protection, and worse there is a misleading statement that says:
“Insurance Options: Accident, Sickness, Unemployment and Life”
This implies that I haven’t taken these options but they are available to me.
Additionally the APR quoted is 6.7%, which does not include the additional cost of the payment protection, so I could not have seen that I had been paying for this.
I would be grateful if you could send me a copy of the agreement that I signed for my records.
Can you also, with immediate effect, cancel the payment protection on this account, and confirm when this has been done?
Yours faithfully | 
