Sharon v Egg

[bearo]

Hi there,

Well I sent my saq data protection letter off last monday and as expected a letter arrived on Saturday morning requesting some ID to process request, letter also stated that my 40 days would begin when they received this info - I think not!!! - so got a copy of a bank statement here, gong to pop it in post today - recorded delivery, funny thing was the nice people at egg included a Sae for my convenience lol!!

[Yasmin]

Don't be fooled, LOL

[hondamad21]

Hi Sharon,

Best of luck with this. I am currently waiting on egg to supply me with default data. Their time runs out this friday!!!

keep us updated !

hondamad

[OptimisticShrew]

Hi All,

Just wanted to say that I sent Egg a secure message requesting a copy of my statements and I received a reply informing me I'd get them within 4 days! I had to pay £10 for them, but that was ok. So it might be worth people sending a secure message to begin with, as it seems to save time and stops them requesting further ID.

Sorry for hi-jacking your thread and good luck with your claim.

OS

[bearo]

hmmm should have thought of that, sent id off with a letter saying that they were still on my timeline, got a letter back with id saying 40 started when they recevied my id lol i DONT THINK SO!

[moose53]

I sent them a secure message a few days ago requesting statements and they said they'd be £2 each. They don't seem to be very consistant.

[bearo]

No they don't!!!
I rang today to ask where my statement were, as i sent a secure message last week and got no reply. Guy on phone tells me that they did send a reply to S message and continued to read it out to me. Apparently egg thinks that their 40 days started on 28th August when they reploed to my secure message - I dont think so.
Asked egg member of staff to make a note on system saying i called and reminded them of their 40 days under data protection act - let's see what happens between now and 15th Sept.

[gregvantheman]

i sent egg a secure message with the preliminary approach for payment letter and got a response very quickly.
they said that they had passed my complaint on to the relevant area and they should contact me in 72 hours.
that is monmday so i shall post again if i hear anything
greg

[bearo]

ok so 40 days are up today. no statements no info no nothing,. Just some advice wanted really, do i inform the commisioner or write them a non complicance letter? Surely they can be fined for this - what pigs!
Sharon

[bearo]

info arrived this morning, a nice thick big envelope., will go thru statements and tot up charges and send pelim letter out.

[lisa1977]

Originally Posted by OptimisticShrew

Hi All,

Just wanted to say that I sent Egg a secure message requesting a copy of my statements and I received a reply informing me I'd get them within 4 days! I had to pay £10 for them, but that was ok. So it might be worth people sending a secure message to begin with, as it seems to save time and stops them requesting further ID.

Sorry for hi-jacking your thread and good luck with your claim.

OS

I got a message today to say the same - but no charge ????? why dont they just breif the staff on things...so cr@p !

[juicy]

Hi Guys,

can you tell me what you mean by you sent a secure message?? Is it an e-mail as I am in ther process of sending Data Protection Act.

Thanks Jodie

[lisa1977]

Hi, Go to the Egg home page. on the right hand side there is a yellow bar that says 'My Accounts' - if you click on that & enter your loggin details it will let you send an email to Egg. They are responding in 24 hrs at the moment!

hope this helps

Lisa