Telephone harassment from Egg, anyone???

[Yasmin]

This is a new thread, as I have been advised to do so. I am interested if anyone else has heard from Egg, or specifically, David St Clare Nelson.
As my Court date approaches, I have received telephone calls, although I have refused to talk and asked him to put anything he has to say in writing .
I can only describe the calls as barracking and harrassing... with threats as to the state of my case and time limits. He has blatantly lied, sending a letter to the court, saying I had requested an adjournment. NOT TRUE!!!!

Please let me know of any similar experience with Egg, I would be VERY interested..


Check out the Truecall telephone recorder which may be able to help deal with these kinds of problems.

Se our review at: - TrueCall digital telephone recorder

[Yasmin]

Don't be shy, LOL

[angry cat]

My Phone is like "Fort Knox"...

An eminent Barrister (can't remember his name) once said 'Telephone calls never happen' meaning you have no written record of what is discussed! but of course, the bank will record your words to use against you!?

Keep the Faith
Angry Cat

[Tobes]

Write to the court to complain! Send a letter (did you write that one I suggested?) quoting the wireless telegraphy act and the harassment act and say that you absolutely DEMAND that he not ring you again about the court claim or ANYTHING. Tell him that you will be contacting the police if he does again as well as BT (or whoever) - btw did you know for something like £6 BT can bar individual telephone numbers from getting through to you?

Perhaps also mention that you will write a formal complaint to the judge and the Law society?

[Tobes]

oooh oooh oooh do ANOTHER Data Protection Act request for the telephone calls - that will get him sweating!! Go on go on go on I'll pay for it

[maddyrose1664]

Would it be worth investing in some recording equipment? Great evidence to use against them.

[Joan Blanch]

Hi

I've had harassing calls from MBNA and Egg. I specifically don't answer my calls at home and when the caller doesn't leave a message I do 1471 and if it's obviously a credit card company I ignore it. Sometimes it's number whitheld.

The most awkward ones were MBNA - they were phoning me constantly at work so I emailed their complaints place on the website telling them to stop harassing me and everything is to be dealt in writing.

You can purchase a caller display and ignore any calls you don't recognise.

Claims

Capital One - paid half back - written again they have until 31/7 to pay full amount
RBS - finally replied after second letter saying they are dealing wtih - they have until 31/7 to pay full amount
TSB and Egg refusing to pay anything - taking to court today/Monday.
Halifax - haven't responded - they have until 31/7
Monument - have offered half back - have written saying no and they have until 31/7 to pay full amount.

MBNA - are dealing with it - they have until 31/7 to pay full amount.

Keep up the good work - it's our money don't let them beat us.

[jonni2bad]

I would recommend recording equipment for everyone.

I will also post a template letter for you (or anyone else in a similar situation) as soon as possible this afternoon. Harassment comes in many shapes and sizes and any respectable organisation should be prepared to stop phoning you the very first time you tell them....

[Zannie]

Hi - I have had nasty calls from Egg as I am claiming now for charges - but I am still paying off the egg card and have not missed a payment but I had a call from them saying if I miss 1 payment they will enter a default and this is true she said ' Well you wouldn't want the boys round would you taking the contents of your house!!!' not good at all - have now invested in a recorder so I can tape such calls. That call left me quite shaken!

[Joan Blanch]

Hi

That's shocking. I am actually a "contact officer for harassment" at my work so if anyone wants any advice let me know. I am prepared to act on your behalf if you have proof (ie a recording as such). I can get you a copy of a harassment document which states out clearly what defines harassment.

Joan

[jonni2bad]

Originally Posted by Joan Blanch

....I can get you a copy of a harassment document which states out clearly what defines harassment.

Joan

Yes please!!

[angry cat]

Hi Guys-

If you phone National Debtline you can request a sample Complaint letter to the OFT -

It reads like this:-

"To Andy Lowther
Information Commissioner/010
Credit Licensing Enforcement
Fleetbank House
2 - 6 Salisbury Square
London
EC4Y 8JX

Dear Mr. Lowther

I have been in touch with National Debtline who has advised me to contact you.

I wish to draw to your attention the activities of a company which may constitute unfair practice under the provisions of the OFT Debt Collection Guidance.

The Details are as follows:

Company name and address

Name of original creditor

My account details

Details of complaint

I understand that the OFT will be unable to intervene in my particular case, but that my complaint may allow the OFT to take action that will prevent others suffering in the future.

Yours sincerely

Your signature"

Try to keep a diary of events of ALL contact made by your creditor or their Agents.

REPORT THEM ALL UNTIL THEY ARE STRUCK OFF!!

Angry Cat

[maddyrose1664]

Originally Posted by Zannie

Well you wouldn't want the boys round would you taking the contents of your house!!!' not good at all - have now invested in a recorder so I can tape such calls. That call left me quite shaken!

That is disgraceful. Hope do these people get away with it? Ring them back and see if you can get a copy of the phonecall if you can remember which date and time they called. They would be in BIG trouble for that.

[Joan Blanch]

Hi

go to the following web page. It is for information only. Follow the guidelines as you wish but it's my work's place and their view on harassment. If you search harassment on the internet you will find other sites which "don't suffer in silence". It will give you guidelines on what constitutes harassment and how to deal with it. Obviously you won't get any advice from my work, but you might find that the citizens advice place will be able to help deal with such cases. It may be just reading documents about harassment you are able to do something yourself about it and with proof such as recordings your case will be more solid.

Harassment and Bullying - Health Matters, University of Edinburgh

[Yasmin]

Hi Guys thanks for all the great advice, much appreciated. Really don't think they'll dare call me again. May in fact just monitor calls between now & Court...That was
outrageous, Zannie, wish you could have recorded it!!

[jonni2bad]

A little later than promised.....You might wish to use the following, but also be prepared to follow this up with a written complaint to the departments mentioned in it.

Good Luck

************************* ************************* *********

Your Street
Town
City
Postcode

DATE HERE

Company Name
Road
Town
City / County
Postcode

Re: Harassment by telephone


ACCOUNT NUMBER: XXXXXXX

Dear Sirs

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

I now require all further correspondence from your company to be made in writing only.

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

If you continue to harass me by telephone, you will also be in breach of the Wireless Telegraphy Act (1949) and I will report you to both Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)


Yours faithfully,



NAME HERE


This should do the trick, but, if it doesn't, keep your cool and report them to the Office of Fair Trading and your local trading standards office. There is now a specific complaint form which you can download from the internet to make an official complaint and you can obtain it here:
http://www.oft.gov.uk/nr/rdonlyres/b3999175-a9bc-469d-ad5b-ba284de36e01/0/complaint.doc

Although sometimes this link takes an eternity to open, you've been warned!
PLEASE USE IT

Remember, keep your cool at all times, don't be intimidated by a piece of plastic, if you don't like what you're listening to, put the phone down - and remember the most important thing of all is to put and get things in writing at all times.

[DazNorthants]

Under the Data Protection Act you can ask for a copy of the recording if they have it. Might put them on a back foot