I say full, DVLA say provisional

[endomorph]

Had an interesting afternoon.

Thought I would contact the DFT. So I called them and lodged a complaint. The woman was very understanding and took my details and said someone would call me back within 48 hours.

I put the phone down and 60 seconds later I got a call from the DVLA !

I had a long conversation with a very nice man called Gareth. We went through lots of questions and possibilities.

After 30 minutes +, we got nowhere, so he said he would take things further and dig deeper and get back to me in 48 hours or so.

Interestingly though, he said that they only keep paper work for a max of 10 years (which probably doesn't bode well for me)

Pat,

How much information does a Subject Access Request reveal though ?

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[sickpup]

Gareth is a good bloke and will help as much as he can. He works in the DVLA CSM team.

[Belgarath_02]

It is possible that you have 2 records, this is not unheard of. If you mislaid a licence and then applied for a new one with a slight difference in the details (e.g. a second initial on one of the applications) you would show up on the system as someone else, thereby creating two distinct records. Were there any spelling mistakes on your licence? Was the date of birth correct? any of these things can change your driver number. Worth thinking about.

[endomorph]

We have gone through the "two records" scenario already.

Had a phone call today. They said that they have not found anything so far, but they are going to post out to me a "questionnaire" to fill in and return to help their investigations

	Record your calls Follow this link to read the review of the Truecall telephone recorder and call manager. This is the Rolls Royce of call recorders. It's a bit pricey but if you buy it with our special offer you will get it at cost: about 20% discount. How much do we make on the deal? - Nothing at all. You can also buy cheaper devices from Maplins. Truecall is the best - but the important thing is to record your calls.

[DF_Jordan]

If you do end up having to send them anything (passport specially), always, always, ALWAYS send recorded delivery. It's the DVLA. If it's worth anything to anyone, chances are they will lose it.

[crem]

Don't send recorded, it means bugger all and they still loose just as many of these. You shouldsend it "Registered" thenat least if it is lost you are covered for the monitary value of replacing whatever it was.

[MARTIN3030]

No its not worth the risk.Send Special delivery.Its more expensive but guaranteed next day and is instantly checkable by track and trace-unlike RD.All you have to worry about is that DVLA dont lose it !!

One other thing I thought of.
What about ex insurance companies ?
In the old days-you had to show your licence and they took copies of it.
Insurance companies DO keep data for much longer than the 6.
you could Subject Access Request one of them.
A data protection request is not covered by limitation within itself.
It would just be a case of talking to some of the ones you have been with to work out if you had any prospects.

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[WOOD73]

any update on this?
I have the same problem with my hgv, which has come to 'retake your test and dont bother us again' from DVLA.
They dont care about what you have to go through or what it costs you, they will never admit a mistake, or genuinely help you to resolve a problem like this. they will ask for something, and when you provide it, it will be dismissed.
I have no faith whatsoever in any agency or dept that has anything to do with the government!

	What are your rights at work Follow this link to read the review of the Guide to your Rights at work, published by Lawpack

[Spunkymonkey]

Originally Posted by WOOD73

any update on this?
I have the same problem with my hgv, which has come to 'retake your test and dont bother us again' from DVLA.
They dont care about what you have to go through or what it costs you, they will never admit a mistake, or genuinely help you to resolve a problem like this. they will ask for something, and when you provide it, it will be dismissed.
I have no faith whatsoever in any agency or dept that has anything to do with the government!

Haven't heard anything WOOD but, in your case, have you ever used your HGV entitlement for work at all. If so, are there any tacho records you could obtain? That should be pretty strong evidence in your favour - although you may need to shout at them a little more....

	What are your rights at work Follow this link to read the review of the Guide to your Rights at work, published by Lawpack

[Ronnie1234]

How are you getting on? I have similar problem:
I was involved in an accident Thursday (not my fault), I then contacted my insurance company, gave them all the accident details and was put through to another division, help hire who again took all my details, they went to to check licence details. To my utter shock & disbelief, the lady at the DVLA said that I was only on a provisional licence & gave me another number to call - the enquiry line. Called the enquiry line and the lady there said that they had never received my full application and I was still on a provisional licence. I am utterly shocked by this. The lady said I would have received a letter six months after my test pass explaining that I hadn't applied for my licence. I never received this letter, but that is probably due to the fact I had applied for my licence.

I then worriedly embarked on delving through all my paperwork, and found a letter from the DVLA dated one month after my practical test. The letter from DVLA says thank you for your recent application / correspondence which I have to return to you. Please sign the D750 form. Please supply photocopy of your passport that has been signed.

I have a copy of the signed and dated passport photo I then sent to DVLA.

Therefore, they must have received my initial application form, to then write to me requiring additional information.
I am now extremley concerned and worried about this, I have wrote to DVLA explaining all this. Item was delivered today - checked on Royal Mail.
I have always taken out insurance on my vehicles.

[WelshMam2009]

...

[Ronnie1234]

Originally Posted by WelshMam2009

...

There was no message, just dots?

[WelshMam2009]

Originally Posted by Ronnie1234

There was no message, just dots?

Sorry Ronnie...I posted something and then realised that this was an old thread and hence, my comments were not relevant.

Apologies for any inconvenience!!