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> DVLA

DVLA Problems with the DVLA? Don't we all? - here's the place to post.


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Old 6th November 2008, 20:46   #21 (permalink)
endomorph
Basic Account Customer
Default Re: I say full, DVLA say provisional

Had an interesting afternoon.

Thought I would contact the DFT. So I called them and lodged a complaint. The woman was very understanding and took my details and said someone would call me back within 48 hours.

I put the phone down and 60 seconds later I got a call from the DVLA !

I had a long conversation with a very nice man called Gareth. We went through lots of questions and possibilities.

After 30 minutes +, we got nowhere, so he said he would take things further and dig deeper and get back to me in 48 hours or so.

Interestingly though, he said that they only keep paper work for a max of 10 years (which probably doesn't bode well for me)

Pat,

How much information does a Subject Access Request reveal though ?
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Old 9th November 2008, 13:16   #22 (permalink)
sickpup
Basic Account Customer
Default Re: I say full, DVLA say provisional

Gareth is a good bloke and will help as much as he can. He works in the DVLA CSM team.
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Old 18th November 2008, 18:54   #23 (permalink)
Belgarath_02
Basic Account Customer
Default Re: I say full, DVLA say provisional

It is possible that you have 2 records, this is not unheard of. If you mislaid a licence and then applied for a new one with a slight difference in the details (e.g. a second initial on one of the applications) you would show up on the system as someone else, thereby creating two distinct records. Were there any spelling mistakes on your licence? Was the date of birth correct? any of these things can change your driver number. Worth thinking about.
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Old 18th November 2008, 22:37   #24 (permalink)
endomorph
Basic Account Customer
Default Re: I say full, DVLA say provisional

We have gone through the "two records" scenario already.

Had a phone call today. They said that they have not found anything so far, but they are going to post out to me a "questionnaire" to fill in and return to help their investigations
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Old 26th November 2008, 16:15   #25 (permalink)
DF_Jordan
Basic Account Customer
Default Re: I say full, DVLA say provisional

If you do end up having to send them anything (passport specially), always, always, ALWAYS send recorded delivery. It's the DVLA. If it's worth anything to anyone, chances are they will lose it.
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Old 27th November 2008, 21:39   #26 (permalink)
crem
Platinum Account Customer
 


I am in: Sunderland
Posts: 779
crem Novitiate
Default Re: I say full, DVLA say provisional

Don't send recorded, it means bugger all and they still loose just as many of these. You shouldsend it "Registered" thenat least if it is lost you are covered for the monitary value of replacing whatever it was.
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Old 28th November 2008, 02:01   #27 (permalink)
MARTIN3030
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I am in: St.Helens Merseyside
Posts: 12,263
MARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 AuthoritativeMARTIN3030 Authoritative
Default Re: I say full, DVLA say provisional

No its not worth the risk.Send Special delivery.Its more expensive but guaranteed next day and is instantly checkable by track and trace-unlike RD.All you have to worry about is that DVLA dont lose it !!

One other thing I thought of.
What about ex insurance companies ?
In the old days-you had to show your licence and they took copies of it.
Insurance companies DO keep data for much longer than the 6.
you could Subject Access Request one of them.
A data protection request is not covered by limitation within itself.
It would just be a case of talking to some of the ones you have been with to work out if you had any prospects.
__________________
Halifax ; First and easiest of the lot.
Royal Bank Scot; 1 done 1 stayed
Telewest Broadband.......Won ..after 2 bounced cheques and them running out of time.
Barclays Business;.Limitation hearing won;awaiting directions to proceed.
Citi Cards.Stayed;Stay lifted -hearing FEB 2009
Default removals;Rbs stayed applied to lift
Virgin media; Won Settled out of Court for full amount plus wasted costs.
Vanquis;Looking for the hidden charges !
Swinton Insurance-LBA sent
Retail Loss Prevention-assisting 2 victims.

Christmas has gone but......the mission goes on.
Wishing all a great year in 2009-and hope everyone gets ALL their charges back..and justice for any other issues that come your way.






Advice offered by MARTIN3030 is without predjudice and is for your judgement as to whether to take it.
You should seek the assistance or hire of a solicitor or other paid professional if in doubt ie; Cobbett Ltd.

Last edited by MARTIN3030; 28th November 2008 at 02:08.
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Old 7th January 2009, 14:51   #28 (permalink)
WOOD73
Basic Account Customer
Default Re: I say full, DVLA say provisional

any update on this?
I have the same problem with my hgv, which has come to 'retake your test and dont bother us again' from DVLA.
They dont care about what you have to go through or what it costs you, they will never admit a mistake, or genuinely help you to resolve a problem like this. they will ask for something, and when you provide it, it will be dismissed.
I have no faith whatsoever in any agency or dept that has anything to do with the government!
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Old 7th January 2009, 15:54   #29 (permalink)
Spunkymonkey
Basic Account Customer
Default Re: I say full, DVLA say provisional

Quote:
Originally Posted by WOOD73 View Post
any update on this?
I have the same problem with my hgv, which has come to 'retake your test and dont bother us again' from DVLA.
They dont care about what you have to go through or what it costs you, they will never admit a mistake, or genuinely help you to resolve a problem like this. they will ask for something, and when you provide it, it will be dismissed.
I have no faith whatsoever in any agency or dept that has anything to do with the government!
Haven't heard anything WOOD but, in your case, have you ever used your HGV entitlement for work at all. If so, are there any tacho records you could obtain? That should be pretty strong evidence in your favour - although you may need to shout at them a little more....
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