Consumer Action Group envelope labels
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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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| | | | | | | DVLA Problems with the DVLA? Don't we all? - here's the place to post. | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
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Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
18th February 2008, 11:29
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#1 (permalink)
| | Basic Account Customer |  Paid the £80 then they tried to get more money!!
I was fined £80 for apparently not declaring SORN. I couldn't find copies of the paperwork to prove otherwise since it was 6 months ago, so I decided to pay the £80 and get on with my life.
So, on Friday afternoon I called to pay the fine. Firstly, it's an 0870 number you call and surprise surprise, a voice comes on and tells you how they are experiencing a high number of calls and the waiting time is 5 - 10 minutes. (The letter states that this is a payment only line, so if they are truly experiencing a high number of calls, they must be a very profitable organisation!!! - especially the influx of people who decide to pay at 4:30pm on a Friday afternoon!!!!! - peak time, eh??)
So, 9 minutes and 46 secs on hold and the call is answered. I told the brain dead moron that I was paying the £80 penalty and then he told me that there was also £30 of arrears!!!!! £110 total!!!!. Refraining myself from telling him exactly what he could do with his arrears, I told him that there was no mention of arrears and the letter was only for £80. He then told me that I can pay the £80 and that COULD close the case, but I could get a letter later chasing me the £30 arrears. I opted to pay the £80 only and take my chances.
They really are a shower of ********!!! | 
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19th February 2008, 08:51
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#2 (permalink)
| | Gold Account Customer | Re: Paid the £80 then they tried to get more money!!
Quote:
Originally Posted by jaymm  I was fined £80 for apparently not declaring SORN. I couldn't find copies of the paperwork to prove otherwise since it was 6 months ago, so I decided to pay the £80 and get on with my life.
So, on Friday afternoon I called to pay the fine. Firstly, it's an 0870 number you call and surprise surprise, a voice comes on and tells you how they are experiencing a high number of calls and the waiting time is 5 - 10 minutes. (The letter states that this is a payment only line, so if they are truly experiencing a high number of calls, they must be a very profitable organisation!!! - especially the influx of people who decide to pay at 4:30pm on a Friday afternoon!!!!! - peak time, eh??) | Its the end of the road for 0870. In many cases calling the landline is free Say No to 0870.com Quote:
Originally Posted by jaymm So, 9 minutes and 46 secs on hold and the call is answered. I told the brain dead moron that I was paying the £80 penalty and then he told me that there was also £30 of arrears!!!!! £110 total!!!!. Refraining myself from telling him exactly what he could do with his arrears, I told him that there was no mention of arrears and the letter was only for £80. He then told me that I can pay the £80 and that COULD close the case, but I could get a letter later chasing me the £30 arrears. I opted to pay the £80 only and take my chances.
They really are a shower of ********!!! | | |
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NW11 7PE
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