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7th August 2007, 18:18
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#1 (permalink)
| | Site Team The Consumer Action Group | Please help - list of common failures Hi all,
We all know that all companies cock up - some more than most.
I am trying to collate the most common cockups.
Please add to this sticky, preferably in a one line statement, the cockups that you have experienced over the years.
e.g.
DVLA ignored SORN declaration and I was fined.
Company XXX refused to refund me when good were faulty from outset.
etc....
All will become apparent soon....
Thank you.
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Register their failures at The Consumer Information Database: http://www.cidb.co.uk and try the chat room - come and say hello: http://www.cidb.co.uk/chat |
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20th May 2008, 14:04
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#4 (permalink)
| | Basic Account Customer | Re: Please help - list of common failures Quote:
Originally Posted by dave Hi all,
We all know that all companies cock up - some more than most.
I am trying to collate the most common cockups.
Please add to this sticky, preferably in a one line statement, the cockups that you have experienced over the years.
e.g.
DVLA ignored SORN declaration and I was fined.
Company XXX refused to refund me when good were faulty from outset.
etc....
All will become apparent soon....
Thank you. | hi, im new to this site and found it by trying to find out how people get treated by the DVLA. I recently receievd a letter last month fining me £40 for not declaring sorn or re-taxing my old car, one which i sold last July 2007 and sold all the relevant documentation off!!! i was obviously absolutely livid that after contacting the DVLA many times last year about the matter, i was now being issued with a fine!! I have disputed this, showing them copies of the documents i actually have i.e the sale document and the registration etc. all i got back on both occasions was a letter stuffed with regurgitated law and regulations. utterly disgusted, i decided to take the matter to the secretary of state for transport. i am currently waiting to hear back about this, (my fine goes up to £80 on 30th May 200  , but i strongly feel that there should be an independant body that deals with these complaints fairly and adequately. it is all well and good them telling us their laws and regulations but at the end of the day this has been a catastrophic failure on their part that i believe they should take liability for. instead it turns out they are punishing honest motorists to get a quick buck - yet again. i know of several people this has happened to (they also ignored this in my letter). I feel that as the secretary of state governs the DVLA overall, that i will not get back what i deserve and that the fine will still be levied unjustly against me. i would be so grateful to hear from any other people who has had this same disgusting treatment from the DVLA. |
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25th July 2008, 16:01
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#5 (permalink)
| | Basic Account Customer | Re: Driving Licence Sent Back for Address Change-Came Back With Categories Missing Quote:
Originally Posted by Rob S Not one that has happened to me personally, but it does seem to be a regular one. A licence is sent back for an address change and it comes back missing a category. The most common licence categories that go AWOL are motorcycle, HGV or bus licence categories. If you don't check the licence and take it up with DVLA straight away they will tell you "tough" and the only way to get the category back is to re-take the test. The only way they will amend their cock up if you don't realise their mistake straight away is if you can prove that you have passed the test for the relevent category. | I can believe that the computer makes mistakes but I know that the DVLA keeps microfiche records. They should be able to sort out any mistakes by looking at these. |
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25th July 2008, 16:02
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#6 (permalink)
| | Basic Account Customer | Re: Please help - list of common failures Quote:
Originally Posted by Cat24 hi, im new to this site and found it by trying to find out how people get treated by the DVLA. I recently receievd a letter last month fining me £40 for not declaring sorn or re-taxing my old car, one which i sold last July 2007 and sold all the relevant documentation off!!! i was obviously absolutely livid that after contacting the DVLA many times last year about the matter, i was now being issued with a fine!! I have disputed this, showing them copies of the documents i actually have i.e the sale document and the registration etc. all i got back on both occasions was a letter stuffed with regurgitated law and regulations. utterly disgusted, i decided to take the matter to the secretary of state for transport. i am currently waiting to hear back about this, (my fine goes up to £80 on 30th May 200  , but i strongly feel that there should be an independant body that deals with these complaints fairly and adequately. it is all well and good them telling us their laws and regulations but at the end of the day this has been a catastrophic failure on their part that i believe they should take liability for. instead it turns out they are punishing honest motorists to get a quick buck - yet again. i know of several people this has happened to (they also ignored this in my letter). I feel that as the secretary of state governs the DVLA overall, that i will not get back what i deserve and that the fine will still be levied unjustly against me. i would be so grateful to hear from any other people who has had this same disgusting treatment from the DVLA. |
That is exactly the correct approach. Getting an inquiry from the minister really makes civil servants jump to it. |
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