Please help - list of common failures

[dave]

Hi all,

We all know that all companies cock up - some more than most.

I am trying to collate the most common cockups.

Please add to this sticky, preferably in a one line statement, the cockups that you have experienced over the years.

e.g.

DVLA ignored SORN declaration and I was fined.
Company XXX refused to refund me when good were faulty from outset.

etc....

All will become apparent soon....

Thank you.

[paulgmb]

Hi Dave,

well where do I begin?

For starters (and if I had more time on my hands I would have done something more about it) about 4 years ago I bought a Bosch dishwasher from John Lewis. Decent make and John Lewis give a 2 year guarntee, boy did I need it!

To cut a long story short the thing broke down 4 times and amoungst other things it needed a new pump. Then after 2 years 3 months the thing packed up again, this time both John Lewis and Bosch refused to do a thing about it. Bosch in particular I single out for particular obsternance and a 'We are Bosch and we don't give a damn award' for lack of customer care.

£430+ down the drain or it would have been if the thing worked.

My opinion, never buy Bosch, I even refused to buy some windscreen wiper blades on Sunday because they were made by these scumbags.

Also I can't take Which? magazine seriously after they rated a Bosch dishwasher as a best buy and didn't answer my letter questioning their decision.

Regards,

Paul.

[Rob S]

Not one that has happened to me personally, but it does seem to be a regular one. A licence is sent back for an address change and it comes back missing a category. The most common licence categories that go AWOL are motorcycle, HGV or bus licence categories. If you don't check the licence and take it up with DVLA straight away they will tell you "tough" and the only way to get the category back is to re-take the test. The only way they will amend their cock up if you don't realise their mistake straight away is if you can prove that you have passed the test for the relevent category.

[Cat24]

Originally Posted by dave

Hi all,

We all know that all companies cock up - some more than most.

I am trying to collate the most common cockups.

Please add to this sticky, preferably in a one line statement, the cockups that you have experienced over the years.

e.g.

DVLA ignored SORN declaration and I was fined.
Company XXX refused to refund me when good were faulty from outset.

etc....

All will become apparent soon....

Thank you.

hi, im new to this site and found it by trying to find out how people get treated by the DVLA. I recently receievd a letter last month fining me £40 for not declaring sorn or re-taxing my old car, one which i sold last July 2007 and sold all the relevant documentation off!!! i was obviously absolutely livid that after contacting the DVLA many times last year about the matter, i was now being issued with a fine!! I have disputed this, showing them copies of the documents i actually have i.e the sale document and the registration etc. all i got back on both occasions was a letter stuffed with regurgitated law and regulations. utterly disgusted, i decided to take the matter to the secretary of state for transport. i am currently waiting to hear back about this, (my fine goes up to £80 on 30th May 200, but i strongly feel that there should be an independant body that deals with these complaints fairly and adequately. it is all well and good them telling us their laws and regulations but at the end of the day this has been a catastrophic failure on their part that i believe they should take liability for. instead it turns out they are punishing honest motorists to get a quick buck - yet again. i know of several people this has happened to (they also ignored this in my letter). I feel that as the secretary of state governs the DVLA overall, that i will not get back what i deserve and that the fine will still be levied unjustly against me. i would be so grateful to hear from any other people who has had this same disgusting treatment from the DVLA.

[Ford Prefect]

Originally Posted by Rob S

Not one that has happened to me personally, but it does seem to be a regular one. A licence is sent back for an address change and it comes back missing a category. The most common licence categories that go AWOL are motorcycle, HGV or bus licence categories. If you don't check the licence and take it up with DVLA straight away they will tell you "tough" and the only way to get the category back is to re-take the test. The only way they will amend their cock up if you don't realise their mistake straight away is if you can prove that you have passed the test for the relevent category.

I can believe that the computer makes mistakes but I know that the DVLA keeps microfiche records. They should be able to sort out any mistakes by looking at these.

[Ford Prefect]

Originally Posted by Cat24

hi, im new to this site and found it by trying to find out how people get treated by the DVLA. I recently receievd a letter last month fining me £40 for not declaring sorn or re-taxing my old car, one which i sold last July 2007 and sold all the relevant documentation off!!! i was obviously absolutely livid that after contacting the DVLA many times last year about the matter, i was now being issued with a fine!! I have disputed this, showing them copies of the documents i actually have i.e the sale document and the registration etc. all i got back on both occasions was a letter stuffed with regurgitated law and regulations. utterly disgusted, i decided to take the matter to the secretary of state for transport. i am currently waiting to hear back about this, (my fine goes up to £80 on 30th May 200, but i strongly feel that there should be an independant body that deals with these complaints fairly and adequately. it is all well and good them telling us their laws and regulations but at the end of the day this has been a catastrophic failure on their part that i believe they should take liability for. instead it turns out they are punishing honest motorists to get a quick buck - yet again. i know of several people this has happened to (they also ignored this in my letter). I feel that as the secretary of state governs the DVLA overall, that i will not get back what i deserve and that the fine will still be levied unjustly against me. i would be so grateful to hear from any other people who has had this same disgusting treatment from the DVLA.

That is exactly the correct approach. Getting an inquiry from the minister really makes civil servants jump to it.

[k67]

DVLA - Fraudulent claim made on my SORN car that doesn't work!

[Spunkymonkey]

DVLA - sold / transferred car and notified them, then received an LLP for failing to re-tax / SORN about 8 months later.