I got a letter a few days ago from Herts Highways Department saying that I was liable for damage to road signs and a lamp post over a year ago. Obviously I would have remembered having an accident of that size so I set about trying to find out who got it wrong.
1. Ring the council - I get an apathetic woman who says things like "you must have loaned your vehicle to someone" and "the police told us it was you". So I tell her that I can prove that my car was in a car park 25 miles away at the time and ask who in the police force gave them the information. She refuses, quoting the data protection act. Idiot.
2. Ring the police - not too difficult to get through to someone intelligent as the Herts force run a "collisions department". Discover that a bloody great white van (with a registration similar to my small black car) has taken out a chunk of barrier and signage on the A505. The police supplied the correct plate, make, model, colour and driver name to the council, so it's not their fault.
Conclusion - the council have:
- Misread the number plate and got one letter wrong
- Didn't think to recheck the plate with the police
- Asked DVLA for the details on the wrong plate and get mine
- Write to me accusing me of liability even though the name, vehicle make, model colour and driver name are completely different.
The reason this gives me the hump is that the DVLA have handed out my personal details without verification and this would never have happened otherwise.
Does anyone have any thoughts on whether I have any cause for complaint? The council are already in hand but I don't think the DVLA should get away with it.
Any advice much appreciated.