Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
 Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p
|
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
| | | | CAG Announcements
| |
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ.
You will have to register before you can post.
To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Hold the Front Page!!
News updates
The Consumer Forums front page Have you been defaulted?
Would you like to clean up your credit file?
Check it out
| | | | | | Department Stores- Write a review or respond here Have you shopped at a department store? Would you like to recommend it - or warn others about their customer service.
Write your review here. | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | Harveys - The Furnitur Store
Published by Linus3d
30th October 2008
|  Harveys - The Furnitur Store
Dining Furniture ordered 06/-05-2007, delivered 16 weeks later (was told 10 weeks @ time of order). Furniture was faulty (various faults in almost all pieces - chairs, table & sideboards) promised replacement 5 times and every time replacement furniture too was faulty. Suggested a discount or full refund, no response! Final letter sent to Harveys & Black Horse early August 2008 asking for a conclusion - however, I said if no discount will be given then I'll counter sue for lost holidays, inconvinience etc - again no response from either party! Yesterday, when I called Black Horse I was told that Harveys will collect the furniture immediately and refund me. I stated that I needed time to get replacement furniture and was told if I don't agree I will be charged rental!
I purchased the furniture on their interest free option - I have not missed a single payment and am still paying, as I don't want my credit rating altered. I'm not sure what to do next. Any advise will be gratefully accepted.
Please Note the above is just a synopsis - I will provide full details when required. I just didn't want to put readers off with a lengthy article! | | | | |
|  Re: Harveys - The Furnitur Store
Hi Linus, Oh dear, the usual suspect - we had similar trouble with them about 5 years ago, top of dining table peeled off, their technician agreed manufacturing fault, they said they'd replace and wrong seat covers supplied. When I rang to speak to a Manager, the classic reply was "All our managers are out on the road". We had paid cash so were even more annoyed! Long story short took them to court and won, we had to send the bailiffs in to get the money tho! In your case I think a good first step would be a complaint to your local TS, I don't think your complaint about Harveys will be lonely! | | |
By
Linus3d
on
31st October 2008, 10:44
|  Re: Harveys - The Furnitur Store
Hi Miss Muppet,
Thank you very much for your advise will contact TS today and see what they suggest | | | | | Re: Harveys - The Furnitur Store
No probs, OH was looking over my shoulder when I replied to you and said your rights are not affected by the method of payment, furniture supplied is not fit for the purpose, hope thats the advice you got from TS and get on with issuing that claim on MCOL. (Its a good idea to take photos of the offending furniture for evidence too. Good luck let us know how you get on). | | |
By
Linus3d
on
4th December 2008, 14:42
|  Re: Harveys - The Furnitur Store
Thought I'd just update you guys on whats been happening. I got in touch with trading standards as advised by Miss Muppet they suggested I write Harveys saying as per the supply of goods and services act 1982 services must be carried out with reasonable care & skill, & goods be of satisfactory quality. Therefore I'll give them a further opportunity to deliver said goods in a satisfactory condition within reasonable time or to offer me a reduction in purchase price. I gave them 14 days to reply. They didn't so another letter went out stating the same but this time saying I expected a reply within 7 days.
This is their reply:
We're in receipt of your letter in respect of above invoice. We regret however, that as a finance agreement was taken at the point of sale, we are unable to assist you and are therefore returning your correspondence. They advise that I contact Black Horse finance as they may be able to help me!
Today after seeking advise from Trading standards a further letter has gone out to both Harveys & Black Horse saying:
Further your letter of 1st December 2008 I once again state that you are liable under the supply of goods and services act 1982. I have my statutory rights and am claiming that either you deliver the said goods in a satisfactory condition within a reasonable time or to offer me a reduction in purchase price I expect a reply within seven days of receipt of this letter.Failure to respond on your part will mean I will take further action. | | |
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
Search Engine Friendly URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.
|
