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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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| | | | | | Department Stores- Write a review or respond here Have you shopped at a department store? Would you like to recommend it - or warn others about their customer service.
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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
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Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | | Asda online groceries |  Asda online groceries
I have noticed lately that when I order my groceries online with Asda that if there is a discrepency which would lead to a minor refund on the bill that they dont process it.
I ordered a shop two weeks ago that delivered defrosted frozen items and highligted it on the bill no big deal but would mean a refund of 1.50 back to my card. I was told by the driver that the freezer on the van was known to be playing up and she apologised fair enough and it was written on the slip I signed that I was due a refund.
I have had to call them on three occassions requesting my refund after a similar amount of time and stating should I have to chase this. I was told they would refund it and they were sorry. Fair enough but along with the broken eggs and bashed chicken the dodgy freezer onboard has finally put me off ordering online with them. Sorry Asda you are the cheapest but I dont pay 5.00 delivery for damaged goods.  As a result cancelled my order for later this afternoon as it contained frozen goods and they didnt seem to be aware there was a supposed problem with one of their vans. | | | | |
| Re: Asda online groceries
Just received call and told asda head office online purchases had not told the store that the order was to be cancelled and as a result the van would call as they could not be contacted. They have asked me to tell the driver to go away, their words, even though the order is already cancelled. I was told any problems dont ring the number on the order received form but the store itself, fair enough, so surely the store should have refunded me the owed money(from previous mess up) in the first place. So now having to ignore the door as I am sure the driver will be peed off with me not the store. By the way they carry mobiles so whats the problem with ringing their own staff.  Looked online and order was cancelled straight away so I know they have a problem with passing on information to their stores, the same manner as in refunds. | |
Last edited by stardust_john; 16th August 2008 at 16:32.
| | | Re: Asda online groceries
Today still no refund when checked account but noticed money for shop not delivered, as was already cancelled was missing. Called them up to be told they were not aware of a problem, or refund or delivery cancellation. She checked into it and confirmed the delivery was cancelled and that I would be refunded and the Ice cream, she said she knew nothing about it, but would action a refund for 7-10 days.
They have actioned a free delivery for the next order evoucher, incase I want to use them again, its a pity refunds arnt done as quick for orders not received.
Please please Asda communicate with your stores edelivery dept and not blame them otherwise why can we trust you as customer service of that department. All I wanted was a refund for 1.50 and now Im waiting for it plus a shop I cancelled for poor customer services. | | | | | Re: Asda online groceries
I was in my local Asda today-went to customer services after being overcharged at main checkouts (4 packs beer was scanned when there was only 3)..in front of me was a guy who spoke little English.He was returning a packet of headache tablets-total value 33p-rather than just refund-the CSA got on the phone at first to the supervisor-then the Manager.Security came over as well.It was clear that the guy spoke no English but they continued to ask him why he was returning them and did he want a replacement.The guy stood there looking bemused.After 10 minutes the Security guy said "Oh just give a refund"...I couldnt believe all the fuss over 33p !! | | | | | Re: Asda online groceries
Do not shop online! ur frozen items look like they have been in the SUN for 10 hours!
I know this because i deliver them!
No one cares about your shopping!
No one cares for the drivers! | | | | | Re: Asda online groceries
To be honest I have given them another try and they have improved lately and therefore I would guess (as I dont work for them) put the possible damage to the food on loading in the vans. Is that not the drivers responsibility? I solved the problem by changing the delivery time and day and I now have a new person delivering. No problems since.
It must be boring delivering other peoples shopping but if I visit a store come home and have damaged my chicken, I can deal with that. Not the fact maybe staff dont give two hoots as they are not eating it. You could always talk to your supervisor if youre not happy  | | | | | Re: Asda online groceries
Hmmm, I must be one of the lucky ones then  I've had to order from ASDA online the last few weeks as I simply haven't had the time to go food shopping and I am extremely impressed with the service so far
The drivers are very friendly and polite and I've had posh cheese (they didn't have my cheap cheese available  ) and not paid any extra for it, free cheese because they made a mistake (I didn't order any but I wasn't going to tell them that  ), free delivery thanks to "Google". Just Google free delivery vouchers for ASDA and you can get a code for free delivery - saves you a fiver. It would cost me more than a fiver to put petrol in my car to go and get my shopping anyway!!
All my bread, buns and organic eggs have been extremely fresh and I haven't even had to leave the house
Only one niggle I have - I ordered a cheap mascara and they said that they didn't have an alternative. I have my suspicions about this:-
a) Any other mascara would have been about twice the price
b) Perhaps they were worried that if they sent me an alternative one, I might be allergic to it and sue them
On the whole, the service has been good but more expensive than if I go shopping myself. I normally do most of my shopping at Aldi and just get bits like bread/buns/milk from ASDA.
ASDA could learn a lot from their competitors - cheaper food but better quality (OK so I got a frozen joint of beef but at £4.29, it's far cheaper than £6-£7 from ASDA and it's British) and bagging the shopping after you've got it through the checkout - saves people moaning about long queues. I mean, have you ever seen the speed of the checkout operators in Aldi?
Come on Aldi, get your online shopping delivery sorted - Bo will be a big home delivery fan | | |
By
HKY
on
20th November 2008, 11:10
| Re: Asda online groceries
I haven't used ASDA and can only take what the ASDA driver says at face value. But I have used Ocado, Sainsbury and Tesco and I have never had an issue.
Positives:
- Refunds on Ocado are processed online and no-quibble.
- Half hour delivery slots from some now
- Green deliveries - when they are dropping off in more than one house in your area
- money-off emails if you don't use them for a while
Couple of things that do wrankle though:
- squashed veg and salad. None of them can do this so I don't bother ordering those online
- delivery charges change ALL THE TIME. I spend less on deliveries now because I check online grocery delivery costs here at onlinegrocerystore.co.uk
- One company tried to charge me £10 last Christmas - what a con!
But I use them regularly along with my local shop - so don't give up on online deliveries altogether, just try one of the others. | | | | | Re: Asda online groceries
I changed to Asda home grocery shopping because I was so sick and tired of Tesco and their incompetant service.
I have to say, I've been very happy with Asda, their delivery drivers are very pleasant and friendly. I've only shopped with them three times though! The very first time the delivery driver who came gave me a complete run down of their service and answered so many questions for me, he really seemed to take pride in his customer relations. | | | | | Re: Asda online groceries
We've never used Asda's home delivery service, but we do shop at Asda occasionally.
I must say that we've never had any problems, whatsoever, with their customer services. They have always been most helpful. | | | | | Re: Asda online groceries
I have to agree Erika, the delivery drivers in our area from ASDA have been great and do take pride in their customer relations.
The poor delivery driver who delivered to us last time was five minutes late and couldn't have been more apologetic. He explained to me that three of their vans had been stuck in the snow (think it was around the beginning of December when the weather was atrocious). He'd been sent out to get as many deliveries out of their vans into his and delivered to us as soon as possible and said he'd enjoyed the challenge
I just wish with that his ilk could be cloned as I've had some dreadful customer service lately | | | | | Re: Asda online groceries
We've ordered from Asda twice.
The first time, the driver turned up very on edge and told me off for providing an incorrect mobile number. I had indeed entered 1 digit wrong, but not meaning too.
I was very upset by his attitude and spent the next day considering reporting him to Asda for his harsh comments and attitiude. Stranglely, the next day Asda sent me an email asking for my opionion of their service. I held off and decided that maybe it was just my fault for entering the wrong contact number.
I ordered a second time and the same driver turned up but he was a different personality. Very happy, helpfull, full of cheer and a pleasure to deal with. So I'm glad I didn't reply to Asda with my first opinion of him.
I can understand that these guys are under huge pressure to deliver on time and I've no doubt that they're over worked. But they do need to realise that as buyers, it's not our fault!, have a rant at your boss, not the poor person waiting for the delivery! | | | | | Re: Asda online groceries
I really think you should've complained HF. IMO the driver had no right to tell you off - at the end of the day, you are the customer and the customer is always right - allegedly He should've been polite and curteous.
I'd have told the second driver what the first driver said - but that's just me Quote: |
I can understand that these guys are under huge pressure to deliver on time and I've no doubt that they're over worked. But they do need to realise that as buyers, it's not our fault!, have a rant at your boss, not the poor person waiting for the delivery!
| You tell 'em | | |
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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