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| | | | | | Department Stores- Write a review or respond here Have you shopped at a department store? Would you like to recommend it - or warn others about their customer service.
Write your review here. | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
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Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | | John Lewis Department Stores |  John Lewis Department Stores
This review is not to point to any particular incident or to any particular shop in the John Lewis chain but merely to ask how can it be that (in my experience) shopping at John Lewis department stores generally can be such a uniformly pleasant experience. How is it that John Lewis staff always seem to be thoroughly enjoying dealing with the customers and are so unstintingly helpful.
Coupled with very good value (never knowingly undersold) and the John Lewis reputation for no-quibble returns which I have had the opportunity to put to the test on 2 or 3 occasions, surely John Lewis stores practice a measure of service and customer relations which must set the standard worldwide.
Has anyone got anything bad to say about them? Let's hear it. | | | | |
By
den3371
on
12th July 2007, 18:50
| Re: John Lewis Department Stores
I was very happily employed by John Lewis for 5 years. I was originally at the old Flagship Store in Broadmead, Bristol and was fortunate enough to help with the massive store move to Cribbs Causeway.
John Lewis as an Employer is second to none . This is a Company that genuinely looks after and listens to their Staff or 'Partners' as they are called.
Once emplyoyed by them, you are automatically a 'Partner', you own a share of the Company, you are also entitled to a percentage of the Annual Profit.
They reward their Staff well and always acknowledge good work/outsanding service from their Staff. I imagine that if the Staff are happy - the Customers are happy. It clearly works. | | |
By
emmaf01
on
22nd July 2007, 16:20
| Re: John Lewis Department Stores
They are so good that I'm looking forward to spending a large proportion of the "fruits" of my CAG winnings there in a few weeks.
We've looked through a list of what we need, and seen what we can get from John Lewis. Even things which I could get from other shops, I'd rather get them from there, as it is so enjoyable.
Plus my husband is addicted to their website! | | |
By
rdobbie
on
29th July 2007, 17:26
| Re: John Lewis Department Stores
The buying experience may well be a pleasant one, but when products go wrong out of warranty, John Lewis (like many other retailers) routinely refuse to acknowledge consumers' statutory rights under the Sale of Goods Act. See www.JohnLewisExposed.co.u k | | |
By
emmaf01
on
29th July 2007, 18:05
| Re: John Lewis Department Stores
That was enlightening- but I'll still be buying from there, as I've had good experiences previously. But I'll know where to go if it goes wrong- thanks. | | |
By
Yyates
on
3rd August 2007, 19:50
| Re: John Lewis Department Stores
It's very unusual to hear of bad customer service for JL. They usually are rated 10/10. I suppose it depends on who you are actually dealing with at he time. | | | | | Re: John Lewis Department Stores
Itn would appear that the likes of john lewis is the epitomy of englishness.....if thats a correct word.
In favour of J.Lewis..
1)Their no quibble policy for immeadite refunds, ( has to be the best of all stores) and i can quote this..
2) their attention to the customers detail
3) Their overall attention to detail
Marks out of 10......... welll it has to be 10 | | | | | Re: John Lewis Department Stores
It is also a sad fact though that stores like Currys etc... still exist, when JLP hand out free 5 year in-home warranties on every TV sold, 2 year warranties on some Audio equipment AND usually the items are at the same or better price as said rubbish shops... (But dont rush online to test out my theory - NKU* doesnt apply to the same way at 'John Lewis dot com' and this can be a very pricey way to shop!)
*Never Knowingly Undersold - a very large amount of profit is ploughed back into 'undersales' - keeping prices as low as can be tolerated, sometimes via loss leaders. Other stores spend similar amounts on expensive marketing instead  | |
Last edited by publicenemyno1; 5th August 2007 at 11:17.
Reason: problem with url making me look like a sp4mmer!
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By
LS123
on
7th August 2007, 16:13
| Re: John Lewis Department Stores
I have always been a very loyal customer of John Lewis until I recently purchased a coffee table from them that had several drawers in that were advertised as for CD/DVD storage - unfortunately you can only fit one DVD in them!
Am getting no-where fast as it was 6 weeks before I realised and therefore out of the 30 day warranty period!
Will never shop there again!  | | | | | Re: John Lewis Department Stores
Had dealings with JL last year, but pleasant ones. Ordered a fridge/freezer and arranged delivery. Delivery crew refused to deliver as the unit was damaged - plus point no 1. Received call from JL next day to rearrange delivery for the following day and they also offered goodwill gesture of a day's pay for having to take another day off as the only time slot they could offer was all day - plus point no. 2.
2nd Fridge/freezer duly delivered as arranged whilst being taken into the kitchen the crew dropped one end and ripped the vinyl flooring, not very large and wouldn't have been noticeable once glued back into place - duly noted by the crew. Received phone call a couple of days later from warehouse manager about the damaged caused asking me to get 3 quotes for full replacement as JL accepted liability and were willing to pay for new flooring - plus point no 3. | | | | | Re: John Lewis Department Stores
I've always the found the staff in Waitrose second-to-none in their friendliness and helpfulness (owed by John Lewis). I'm sure the fact that they're all share holders and hence have a say in the running of the company helps! | | | | | Re: John Lewis Department Stores
Quote:
Originally Posted by LS123  I have always been a very loyal customer of John Lewis until I recently purchased a coffee table from them that had several drawers in that were advertised as for CD/DVD storage - unfortunately you can only fit one DVD in them!
Am getting no-where fast as it was 6 weeks before I realised and therefore out of the 30 day warranty period!
Will never shop there again! | You can't blame them for what was obviously your mistake in not checking the size of the drawers to see if there were suitable for what you wanted, before you purchased the item.  | | |
By
MimiJane
on
29th September 2007, 12:46
| Re: John Lewis Department Stores
Divided on this one ... could be classed as false advertising. It shouldn't be necessary to take the dimensions of a DVD or carry one around with you before shopping for an item to house them. There has to be an element of trust with the retailer and, if there advertising is incorrect, then the buyer should be able to pursue the matter.
Alternatively of course, it wouldn't take a lot of effort to open the drawer and take a reasonable guess at how much storage space one would expect to house a number of DVD's and can't help thinking the "mistake" should have been realised before the warranty period expired.
Debatable ...  | | |
By
LS123
on
29th September 2007, 17:42
| Re: John Lewis Department Stores
I had already purchased two other items in this range that were fine and both DVD's and CD's fitted in the drawers without any problem - so didn't see any need to measure the drawers for the final piece that I ordered - and considering it is advertised as DVD/CD holder I assumed that it did just that!
Anyway it's all resolved now - got in touch with trading standards and JL were very helpful and came and took it away and I received a full refund... | | |
By
DeadTall
on
22nd November 2007, 23:31
| Re: John Lewis Department Stores
I cannot agree with rdobbie - I have very recently successfully challenged JL to replace an out-of-warranty product which had failed and they did so quickly and efficiently, with good grace. They needed a bit of prodding to get started, but if you are keen on your rights as a consumer then you need to be prepared to state your case clearly and with conviction. | | | | | Re: John Lewis Department Stores
I've always found John Lewis excellent. A few years ago, whilst on ops in Iraq, I ordered an Apple laptop from Amazon (as an export, no VAT). Largely due to the incompetence of ParcelForce, it didn't even reach the BFPO sorting office, let alone Basra!
When I returned, I called into the local JL and bought the same Apple laptop. I was pleasantly surprised to find that JL gave a two year guarantee (as opposed to Apple's 1 year). Chatting to the knowledgeable assistant (note to PC World: if selling Macs, it helps to know something about them), I mentioned my travails with Amazon - and JL gave me a free printer!
They are going to be opening their first store in NI soon - I shall certainly be a customer. | | | | | Re: John Lewis Department Stores
I have to praise John Lewis. I suffer depression and panic attacks and for some unknown reason to me I purchase things I cant afford, but think I can untill ive sat down and destressed after having to go out the house. You see its agrophobia and I feel im being followed so I buy things to make people think I can afford them, if that makes sence!! It doesnt to me, I know I wish I didnt. Any way I was on my own recently and panicked and bought a large object I hadnt budgeted for. I got home and realised I had done it again, normally I just avoid the shops for a while and re juggle my bills. Any way I called the store the next day and explained what I had done, the first time I must say I have actually been able to face up to this panic and I opened up, the lovely woman said dont worry and I went in. I was took into seperate area and given full refund and told not to worry about going back in there next time as they understood fully.
Other stores would have probably charged a cancellation fee of some sorts, but JL didnt and were nice, after all I had wasted their time. I make a lot of purchases necessary to my home from them and pay perfectly well and they have been all fine, just I got carried away this time due to panic.
Thumbs up to them  and thanks. | | |
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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road,
London,
NW11 7PE
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