Robinson, Way and Company / Powergen

[kregrs]

At the moment I'm having some problems with Powergen and a supposedly outstanding amount on a prepayment meter fitted to my previous address. Powergen are looking into the matter and have confirmed that the debt is in dispute. Robinson Way & Co refuse to accept this, each time they ring I inform them of the fact, and that Powergen agree to this, but no, they are adamant they can continue in pursuing me for the debt. The last phone call I had, which was today ended with them calling me a liar and hanging up on me. Incidentally, the chap who rang me made no effort to ascertain my identity, only asking for me by name then going into his speel. No mention of confirming my details so I could, for all he knows, have been anyone, and he has just discussed my debt with a complete stranger.

[diskmandave]

They rarely bother with issues like security, that aside, how can you have an outstanding amount on a prepayment meter

Wouldn't it be easier to inform Powergen of how they're behaving and get them to take it off them, they shouldn't be pursuing it in the first place if it's in dispute, and espesially if Powergen agree that there's a dispute!

Regards, Dave.

[col123]

Hi Dave, Im having the same problem regarding a PRE payment meter by scottish power,we queried a bill they sent to my daughter as far as we are concered she doesnt owe it as anything was PRE paid for,yet they passed to a DCA who are not interested in anything she has to say,anyway i sent a strongly worded letter to them telling them to back off as the alleged debt is in dispute so hopefully this will keep them off her back until its sorted,i have my own thread on here with the details,anyway ill keep you posted as to how we get on and i will watch your thread with interest,kind regards col x

[kregrs]

Powergen claim it is to do with them changing rates and not applying hem to the meter, well thats one story they've told me. First of all they claimed it was a debt from a previous customer and when told it wasn't my problem the story changed. As for them telling RWC to back off, they are refusing to do so.

[kregrs]

I just spoke to RWC again on the phone, actually spoke to someone who was quite pleasant, noted down that I was disputing the amount and placed a hold on the account for 25 days. Made a change from the usual inbred clones I've spoken to so far who answer very question with a threat or a demand for payment. I actually think the person I spoke to was human!

[setmefree]

Did they send you a letter informing you of change of rates whils't you were at the property ? why didn't they send someone around to alter your tariff ?.
liable means you are responsible, negliegence means they sent you a bill without first prevent it i.e. altering the tariff.