Moorcroft - acting for bulldog comms

[Dieselguy345]

Just asking advice on where to go with my present situation, heres the details...

I was using bulldog broadband for a coupla years when all of a sudden in jan 2005 they stopped collecting the direct debits from my account 30.00 per month i didnt notice this until i received a letter in feb 2006 asking for a years payment all at once. I told them in jan 2005 i asked to be switched to a cheaper package 19.99 per month and thought this had gone through and that i had been paying as normal. After several phone calls i agreed with their agent to pay 240.00 for the years service 12x20 clearing my account and said i was upset at the treatment and demands and asked for a mac code as i was cancelling their service...

I paid and recieved my code the next day i thought this was the end of the matter until last year moorcroft started chasing me for an ammount of 270.48 i told them we had reached an agreement and i had paid they have since sent me further letters saying they have contacted bulldog and i still owe 270.48.

I have proof of my payment and am wondering what i should do for the best should i post proof of payment to moorcroft ? I have today spoke vioa phone and told them i dispute the debt and am not willing to pay anything and that i'll send my proof of payment.

Any help anyone please ?????

[PriorityOne]

If you have proof that you paid this amount... then send a copy by rec. delivery to show that the account is clear. At the same time, contact Bulldog to find out what is going on.... and then get written confirmation from them that the account is clear.

[Dieselguy345]

I have proof i paid 240.00 but for some reason they are still instructing moorcroft that i owe a further 270.00 their agent agreed a settlement fee over the phone with me and thats what i paid (now i realise i should have got this in writing)

Im just checking which is the best way to deal with this i will send a copy of my bank statement to moorcroft showing them i paid the ammount agreed, but the problem is they are telling me that bulldog are saying they didnt agree a settlement figure. I have no idea where they get this figure from because at very worst it should only be 12x35 = 420 but they accepted my offer of 240 (i offered this as they failed to reduce my price plan as arranged and the failed to collect the direct debits from me for a year so i had to pay all at once) so to have a balance of 270 is ridiculous.

[PriorityOne]

Moorcroft will not be interested in anything agreed over the 'phone with Bulldog.... and as you have nothing in writing with Bulldog either, it is your word against theirs for now.

If you have not yet contacted Bulldog, then you need to jog their memories about what they agreed to and see if you can find a way forward from there. You can send a Subject Access Request to Bulldog for a £10 fee... by which they are legally obliged to send you every bit of info. they have ever had on you, including transcripts of 'phone calls.

I will post a link on here for you in a moment... adapt the wording to your needs and make sure you stipulate that you want transcripts of all 'phone calls in the request. Send it off be rec. delivery. At the same time, send a letter (rec. delivery) to Moorcroft to advise them that the account is in dispute with Bulldog and therefore, no further action can be taken at this time.

Bulldog have 40 days within which to comply with your request.

[PriorityOne]

Here is the link...

1. Data Protection Act, Subject Access Request letter - List of charges

[Dieselguy345]

Thanks priorityone - all adopt this approach, i dont see why i should pay any more seeing as they agreed to the payment which i made to close the matter !

[Darren]

They wouldn't normally give you a mac code until the outstanding balance was paid in full and the fact that you have it says to me that you are in the right