Robinson, Way and Company / Powergen

[kregrs]

Bit of a long story, but in june 2006 I moved house, had been at my previous address for 7yrs, paying for my electricity by credit meter. Last month I had a letter from Powergen regarding the supply at my old address, claiming I owed them £619 for elec, spoke to them and explaimed I had credit meter at that address and they claimed it was for price rises that hadn't been applied to my account over the 7yrs. The conversation ended with them promising to review the amount and see what they could do. I didn't hear anything, and didn't chase it up and this morning receive a letter from Robinson way & co demanding the £619. What do I do? As far as I'm concerned, and like I told Powergen, I'm not liable for the charges as I could not change the price I paid for elec myself, its not like I could open the meter and change the price charged, thats a job for their staff and they haven't bothered (meter was outside on wall so cant claim they couldn't get access) I don't recall receiving any correspondance from Powergen about the matter and to be chasing me for it nearly 9 months after I moved is a joke.

What do I say to RWC?

[poochball]

If this was me, I would write to Robinson Way and advise the debt is in dispute and would they put the account on hold.

Next I would contact Powergen and ask them what they think they are playing at.

Let me know how you get on.

[fetsilva]

i had the same problem with british gas and wescot.

phoned british gas who said that they would amend the bill so that their was nothing outstanding. i've found that the customer service team dont like doing this but if u request a manager on the phone they will do this for you.

i also got in touch with the dca who put the account on hold while they investegated what i had discussed with british gas. havent heard anything from them since february so hopefully all sorted.

will chase it up in a little while to make sure its all clear and check that there is nothing on my credit file from them.

i suggest that this is what u also do. let me know how u get on also

[kregrs]

Thanks, will get on to it in the morning.