Lloyds Tsb - Will They Play Silly Buggers?

[miffedpuppy]

Well I tried a S.A.R - (Subject Access Request) to Lloyds all I got was a pile of statements for 1 account and they were incomplete ( I asked for info on 6 accounts).
So I thought why not give em a ring see what they say. Well I got through to some young guy , who couldnt have worked there very long, because he was very helpful. Even said that that was bad of lloyds because they were breaking the Data Prevention act (phone call recorded by the way).
Any way he said we are not supposed to give out this address but write to them as they deal with the Subject Access Request requests

So I never told you this but
DATA S.A.R. Team
DFAR/Service Recovery
Lloyds TSB
Drop Zone C57
Charlton Place
Charlton Road
Andover
Hants
SP10 1RE


This is where any request for a Subject Access Request ends up.

[Fred Bassett]

I haven't heard anything from Lloyds/Credit Security for nearly 6 months now. Anyone else having the same thing?

Fred

[Fred Bassett]

Update: I've had a standard threatogram from some mob called 'Apex Credit Management' (formerly BCW which rings some bells).

I've fired off the 'I'm bemused' letter by email - I'm not wasting a stamp and copied it to my CAG email address for proof that I sent it.

Let's see what happens.

Regards to all.

Fred

[Fred Bassett]

Update: I've had yet another messages left on my 'phone asking me to called somebody called 'Amcourt' (?) - 'due to the status of my account' (should be owing to but I wouldn't expect these illiterates to know that). This is the message with personal details deleted:

humyo.com - Call from Apex.WAV

This is, I would imagine, the in-house Solicitors for Apex. Obviously I won't ring them, but I wonder if anyone else has had any dealings with this lot.

Regards.

Fred

[Fred Bassett]

bump

[elsinore]

Could be this lot:

Amcort Ltd
Field house
McMichael's Way
Hurst Green, Etchingham
East Sussex

Their profile is 'Business Support Services' - a euphemism for bottom feeding debt collectors?

Els

[Fred Bassett]

Thanks Elsinore, I did ring the number provided last night (used 141 first) but got Apex, so I wondered if it was an in-house mob.

I like to know my enemy.

Cheers.

Fred

[Fred Bassett]

I just realised that this thread is in the wrong place. I've asked the Mods to move it.

Fred

[Fred Bassett]

Well I had an identical message today from Apex. So my failure to return their call has determined their next course of action, namely to send me a message telling me that "failure to return our call will determine our next course of action." Round and round we go.

Fred

[elsinore]

Groundhog Day?

Els

[Fred Bassett]

I don't know how significant this is, if at all, but on the top left hand corner of the second page of my "agreement" are the words "Lloyds TSB Credit Card Conditions - Bank Copy". Does this mean that this is their copy of the Ts & Cs and not the one sent to the customer?

http://i218.photobucket.com/albums/c...plication2.jpg

Fred

[Von Greenbach]

Hi Fred

Yesterday I recived a copy of my CCA form Lloyds and the 2nd page T&Cs of my agreement has "Bank Copy" on it.

Be intresting to know the answer.

[Fred Bassett]

Also on this, the first paragraph states "Information for Lloyds TSB Credit Card Customers who have existing Special Balances and are converting to Asset Gold". Not me - this was the first credit card I had with Lloyds.

I ought to read these things more carefully. Clearly this document does not relate to the application form that I signed.

Fred