consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit-- Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki


Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



The new Consumer Directory
search the web, shop online, looking for gift ideas?
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
The new Consumer Directory
search the web, shop online, looking for gift ideas?

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Hold the Front Page!!
News updates
The Consumer Forums front page
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
Debt Action Group > Debt Collection Industry

Debt Collection Industry Advice on how to deal with debt collectors.
Are you receiving distressing phone calls? Are you recording them? Why not?


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 23rd March 2007, 22:48   #1 (permalink)
rinkydinkydoo
Basic Account Customer
 
rinkydinkydoo's Avatar
Default Capitol Collection/Citi financial, help please, arghhhh

Hi, on the 28th february 2007, i sent a cca request to capitol collections regarding a citinfinancial loan, on the 10th march i recieved this,
rinkydinkydoo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 23rd March 2007, 22:49   #2 (permalink)
rinkydinkydoo
Basic Account Customer
 
rinkydinkydoo's Avatar
Default Re: Capitol Collection/Citi financial, help please, arghhhh

Join Date: Feb 2007
Posts: 33



Re: Capitol Collection/Citi financial, help please, arghhhh
I then posted a reply letter letter reminding them of their duty, as the previous letter was on citifinancial headed paper i sent them a reminder letter too as they are the same company, just a diffirent dept so i was lead to belive by capitol collections.
Today i recieved this,
rinkydinkydoo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 23rd March 2007, 22:52   #3 (permalink)
rinkydinkydoo
Basic Account Customer
 
rinkydinkydoo's Avatar
Default Re: Capitol Collection/Citi financial, help please, arghhhh

Quote:
Originally Posted by rinkydinkydoo View Post
Join Date: Feb 2007
Posts: 33



Re: Capitol Collection/Citi financial, help please, arghhhh
I then posted a reply letter letter reminding them of their duty, as the previous letter was on citifinancial headed paper i sent them a reminder letter too as they are the same company, just a diffirent dept so i was lead to belive by capitol collections.
Today i recieved this,
SHOULD I SEND THEM WHAT THEYRE ASKING FOR, AS THEY ALREADY HAVE MY ADDRESS AND ACCOUNT NUMBER FROM THE LETTER I SENT THEM, WHICH THEY ALSO SENT ME A PHOTO COPY OF WITH THE LETTER, ITS VERY CONFUSING, ESPECIALLY AS THEY HAVE TOLD ME THEY DONT HAVE AN AGREEMENT, SHOULD I STOP PAYING AFTER THE 20TH APRIL, CAN THEY CHASE ME FOR THE IT WITHOUT A CCA
SHOULD I SEND THEM WHAT THEYRE ASKING FOR, AS THEY ALREADY HAVE MY ADDRESS AND ACCOUNT NUMBER FROM THE LETTER I SENT THEM, WHICH THEY ALSO SENT ME A PHOTO COPY OF WITH THE LETTER, ITS VERY CONFUSING, ESPECIALLY AS THEY HAVE TOLD ME THEY DONT HAVE AN AGREEMENT, SHOULD I STOP PAYING AFTER THE 20TH APRIL, CAN THEY CHASE ME FOR THE IT WITHOUT A CCA
rinkydinkydoo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 23rd March 2007, 23:17   #4 (permalink)
diskmandave
Platinum Account Customer
 
diskmandave's Avatar
 


I am in: Ashton Under Lyne
Posts: 4,230
diskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritative
Default Re: Capitol Collection/Citi financial, help please, arghhhh

RESULT!!!

Just re-read the letter in post #1!

They don't have a copy of the original agreement

That's it! You're winning!

No agreement = No debt
diskmandave is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 23rd March 2007, 23:23   #5 (permalink)
diskmandave
Platinum Account Customer
 
diskmandave's Avatar
 


I am in: Ashton Under Lyne
Posts: 4,230
diskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritativediskmandave Authoritative
Default Re: Capitol Collection/Citi financial, help please, arghhhh

After the letter in post #1, it's not up to you to do their job for them!

They know your details, they sent you all them letters didn't they?!

When they were asking for money from you, they had all the right details then didn't they?

What's changed? Apart from the fact that you now know that they can't provide a copy of the original agreement!

Result! Best regards, Dave.
diskmandave is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 23rd March 2007, 23:28   #6 (permalink)
PriorityOne
Platinum Account Customer
 
PriorityOne's Avatar
 


I am in: a house no longer in Debt Row...;-)
Posts: 4,497
PriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne Authoritative
Default Re: Capitol Collection/Citi financial, help please, arghhhh

Your CCA request was made under The Consumer Credit Act, 1974.... not The Data Protection Act, 1988.... as they have quoted to you. Not that it makes much difference. Until they can locate your CCA, they cannot pursue you for payment and even if they did find it after 12 working days, they would still have to go to court to re-enforce payment.

As has already been said... well done !!
PriorityOne is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th March 2007, 07:07   #7 (permalink)
rinkydinkydoo
Basic Account Customer
 
rinkydinkydoo's Avatar
Default Re: Capitol Collection/Citi financial, help please, arghhhh

I am so pleased with hearing, thankyou diskman dave and priority one, thats made my weekend, YIPPEEEEEEEEEEEEEEE Lets see them try and wriggle out of this.
Should i just ignore them now, and not send anymore letters to them,
regards, rinkydinkydoo
rinkydinkydoo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th March 2007, 08:14   #8 (permalink)
grobbo24
Basic Account Customer
 
grobbo24's Avatar
Default Re: Capitol Collection/Citi financial, help please, arghhhh

Yes, Ignore them now, don't bother replying to any more letters. Just make sure you keep any letters you receive from them just incase you need them at a later date.

It's a nice feeling when you get a result like this!!
grobbo24 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th March 2007, 11:30   #9 (permalink)
PriorityOne
Platinum Account Customer
 
PriorityOne's Avatar
 


I am in: a house no longer in Debt Row...;-)
Posts: 4,497
PriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne AuthoritativePriorityOne Authoritative
Default Re: Capitol Collection/Citi financial, help please, arghhhh

You also need to keep your rec. delivery receipt in a safe place...as this is your only proof that a request was received by them on the date specified.

I now have so much correspondence... that I cartwheeled down to Tesco and bought myself a compartmentalised, plastic wallet for each account that was being disputed, so that everything could be filed away forever !!!
PriorityOne is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th March 2007, 15:42   #10 (permalink)
rinkydinkydoo
Basic Account Customer
 
rinkydinkydoo's Avatar
Default Re: Capitol Collection/Citi financial, help please, arghhhh

Thanks Grobbo24 And Priority One
rinkydinkydoo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th March 2007, 15:57   #11 (permalink)
magician
Basic Account Customer
Cool Re: Capitol Collection/Citi financial, help please, arghhhh

Nationwide use a firm of debt collectors called Fredrickson International, they sent aseries of threatening letters before some of the charges were repiad due to a current court case the letterhead contains a number of registred trade marks which appesar to suggest that these debt collectors are part of or endorsed by them see what you think:

my name and address


Fredrickson International Limited
R/0 7/10 Chandos Street
London WIG9DQ Friday, xx March 20xx


Dear Sirs,

Your ref: # letter dated 30th Jan 2007
and your letter dated 8thFebruary 2007

Letter Before Action

Having formally requested all the data held by Nationwide under the Data Protection Act, and from the information recently provided under the Data Protection Act by Nationwide, your firm was not mentioned and has been clearly omitted from that information. I the data subject now require you under Section 14 of the Data Protection Act to furnish the name and address of your data controller and the name and address of the data controller at Nationwide who provided my personal data to your firm and the date and manner in which that data was provided and the name and address of the person who authorised and signed a series of letters from your firm. Such letters being contrary to The Malicious Communications Act 1988 Section 1 (ii) a threat and section 1 (b) …. causes distress or anxiety to the recipient or to any other person to whom he intends that it or its contents or nature should be communicated.

As a data subject I consider that I have suffered damage by reason by any contravention by a data controller of any of the requirements of this Act in respect of any personal data, in circumstances entitling me to compensation under section 13. I believe that there is a substantial risk of further contravention of those data in such circumstances.

Your letters being wholly disproportionate and has certainly caused me great stress and anxiety.

Please also supply a copy of each legal authorisation to use, reproduce in four colour print on your letterhead and inter-alia solicit as your own intellectual property, the copyright registered trade marks and to reproduce said copyright registered trade marks suggesting that your firm is by association an integral part of, sponsored by, approved or endorsed by the following organisations:

Visa Electron
Delta
Switch
Maestro
Solo
MasterCard
VISA
Post Office
PayPoint
Payzone

Please also clarify the legal position with those organisations and if they are an integral part and bound by [as suggested by your letterhead] of your CSA registration number 183.

Failure to respond or clarify your relationship with the above organisations would leave me and possibly other recipients little choice but to add each individual organisation named above as a co-defendant in any legal action I may take under Section 14 of the Data Protection Act and other statutes that counsel may suggest against your firm. Please supply this information within Seven Days.


Yours sincerely




xxxxxxxxx


Cc:

Visa Electron
Delta
Switch
Maestro
Solo
MasterCard
VISA
Post Office
PayPoint
Payzone


-----------------------------

So if they do not respond, its down to the small claims court with a writ for the debt collection agency and citing all the other names as co-defendants. You need to see their letter head to undedrstand how misleading it is.....an other reaction or am I going over the top...
magician is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th March 2007, 15:59   #12 (permalink)
magician
Basic Account Customer
Cool Re: Capitol Collection/Citi financial, help please, arghhhh

Nationwide use a firm of debt collectors called Fredrickson International, they sent aseries of threatening letters before some of the charges were repiad due to a current court case the letterhead contains a number of registred trade marks which appesar to suggest that these debt collectors are part of or endorsed by them see what you think:


my name and address



Fredrickson International Limited
R/0 7/10 Chandos Street
London WIG9DQ Friday, xx March 20xx


Dear Sirs,

Your ref: # letter dated 30th Jan 2007
and your letter dated 8thFebruary 2007

Letter Before Action

Having formally requested all the data held by Nationwide under the Data Protection Act, and from the information recently provided under the Data Protection Act by Nationwide, your firm was not mentioned and has been clearly omitted from that information. I the data subject now require you under Section 14 of the Data Protection Act to furnish the name and address of your data controller and the name and address of the data controller at Nationwide who provided my personal data to your firm and the date and manner in which that data was provided and the name and address of the person who authorised and signed a series of letters from your firm. Such letters being contrary to The Malicious Communications Act 1988 Section 1 (ii) a threat and section 1 (b) …. causes distress or anxiety to the recipient or to any other person to whom he intends that it or its contents or nature should be communicated.

As a data subject I consider that I have suffered damage by reason by any contravention by a data controller of any of the requirements of this Act in respect of any personal data, in circumstances entitling me to compensation under section 13. I believe that there is a substantial risk of further contravention of those data in such circumstances.

Your letters being wholly disproportionate and has certainly caused me great stress and anxiety.

Please also supply a copy of each legal authorisation to use, reproduce in four colour print on your letterhead and inter-alia solicit as your own intellectual property, the copyright registered trade marks and to reproduce said copyright registered trade marks suggesting that your firm is by association an integral part of, sponsored by, approved or endorsed by the following organisations:

Visa Electron
Delta
Switch
Maestro
Solo
MasterCard
VISA
Post Office
PayPoint
Payzone

Please also clarify the legal position with those organisations and if they are an integral part and bound by [as suggested by your letterhead] of your CSA registration number 183.

Failure to respond or clarify your relationship with the above organisations would leave me and possibly other recipients little choice but to add each individual organisation named above as a co-defendant in any legal action I may take under Section 14 of the Data Protection Act and other statutes that counsel may suggest against your firm. Please supply this information within Seven Days.


Yours sincerely




xxxxxxxxx


Cc:

Visa Electron
Delta
Switch
Maestro
Solo
MasterCard
VISA
Post Office
PayPoint
Payzone


-----------------------------

So if they do not respond, its down to the small claims court with a writ for the debt collection agency and citing all the other names as co-defendants. You need to see their letter head to undedrstand how misleading it is.....an other reaction or am I going over the top...
magician is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th March 2007, 16:35   #13 (permalink)
rinkydinkydoo
Basic Account Customer
 
rinkydinkydoo's Avatar
Default Re: Capitol Collection/Citi financial, help please, arghhhh

Hi, i,m sorry i dont quite understand what this has to do with my question, i,m not very good at this stuff, so could you please exp[lain it to me, cos ive read it a couple of times and its just not getting through, lol
rinkydinkydoo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th March 2007, 18:01   #14 (permalink)
surprise
Platinum Account Customer
Default Re: Capitol Collection/Citi financial, help please, arghhhh

Rinkydinkydoo - When you took out the loan with Citi did they provide you with a copy agreement. The only reason I ask is for 2 reasons. Firstly, they gave me a copy but it was unsigned by me and them and secondly the payment date was omitted. I have currently sent a Subject Access Request and a CCA to them as I am concerned re their charges which I know they are adding. I was verbally told payment date but as it is not in black and white what determines payments are late?
surprise is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 25th March 2007, 10:54   #15 (permalink)
surprise
Platinum Account Customer
Default Re: Capitol Collection/Citi financial, help please, arghhhh

Just bumping this up as I would like an answer if poss.

thanks
surprise is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote