consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit-- Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki


Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



The new Consumer Directory
search the web, shop online, looking for gift ideas?
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
The new Consumer Directory
search the web, shop online, looking for gift ideas?

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Hold the Front Page!!
News updates
The Consumer Forums front page
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
Debt Action Group > Debt Collection Industry

Debt Collection Industry Advice on how to deal with debt collectors.
Are you receiving distressing phone calls? Are you recording them? Why not?


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 14th March 2007, 16:44   #1 (permalink)
jamesroberts
Basic Account Customer
Default Westcot and Me...

Ok, I have a default registered on my file, its 5 years old but I want to sort it.
I wrote to Barclaycard on the 19th of Feb with the standard Subject Access Request including my £1 postal order as this was who the original debt was with, I also sent the same to Westcot who also have a second default registered against me for the same alleged debt.

I have heard nothing from Barclaycard but today had a letter from Wescot returning my letter and saying because I did not include my 'Westcot Ref No' they could not locate my account.
Now, I included my full name and address and the start date of the Barclaycard account as I have no idea what their ref no is so what can I do?
__________________
Me -vs- Halifax Charges settled £1074.00
Me -vs- Woolwich (Barclays) they offered 1/3 of my claim so refused/court papers served...
Me -vs- Lloyds TSB claimed £500 settled
Me -vs- Barclaycard cca sent/expired Debt Written Off
Me -vs- Barclaycard estimated charges £4000
Me -vs- Barclays Charges £250 Settled
Me -vs Cabot cca sent/expired
Me -vs- Capital 1 offered partial refund
jamesroberts is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th March 2007, 16:59   #2 (permalink)
lookinforinfo
Platinum Account Customer
Default Re: Westcot and Me...

James, the fee for an Subject Access Request is £10 and while this is the correct tactic to use
with Barclaycard, you are much better sending WEstcott a CCA request-
where £1 is the fee, providing the debt has not been paid off already.
Whose name is the default registered in?
lookinforinfo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th March 2007, 17:06   #3 (permalink)
jamesroberts
Basic Account Customer
Default Re: Westcot and Me...

Quote:
Originally Posted by lookinforinfo View Post
James, the fee for an Subject Access Request is £10 and while this is the correct tactic to use
with Barclaycard, you are much better sending WEstcott a CCA request-
where £1 is the fee, providing the debt has not been paid off already.
Whose name is the default registered in?
Sorry, it was a cca I did not an Subject Access Request.
The default is in my name at the address I gave them.
jamesroberts is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 20th March 2007, 11:56   #4 (permalink)
jamesroberts
Basic Account Customer
Default Re: Westcot and Me...

Can anyone offer some feedback on this??
jamesroberts is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th May 2007, 21:17   #5 (permalink)
sammy115
Basic Account Customer
 


I am in: West Midlands
Posts: 58
sammy115 Novitiate
Default Re: Westcot and Me...

Hi James

Just wondered if you had got anywhere with Wescot as I am thinking of writing to them with regard to my Barclayloan debt.
sammy115 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th May 2007, 21:30   #6 (permalink)
jamesroberts
Basic Account Customer
Default Re: Westcot and Me...

Hi Sammy,

Yes I did.
I followed all the usual Subject Access Request stuff.
I then phoned westcot and gave them all the details.
A gentleman on the end of the phone asked how I intended to pay the debt, I explained that he must be confused and that I was calling to get the name of their md so that I could put his name on the court papers as I intended to sue them.

He put me through to a manager who I told that I had spoken with trading standards along with the other relevant bodies and how trading standards have had so many complaints about them that they have encouraged me to commence a civil action and I explained that they have commited a criminal offence by not supplying the information and I basically needed to know who at the company was planning to do the prison time.....

They wrote the debt off strait away and sent me a letter by first class post to confirm it.
jamesroberts is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th May 2007, 07:25   #7 (permalink)
gerih
Basic Account Customer
Default Re: Westcot and Me...

Brilliant. I have written to these idiots telling them that they have failed to prove any debt and that I do not expect to hear from them again. If I do, then I will follow your lead.What happens, though, if they simply say that they have sent the alleged debt back to the originator?
gerih is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th May 2007, 10:09   #8 (permalink)
jamesroberts
Basic Account Customer
Default Re: Westcot and Me...

I guess you have to go through the same thing with the originator!
jamesroberts is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th May 2007, 21:32   #9 (permalink)
gerih
Basic Account Customer
Default Re: Westcot and Me...

Thats true. But even if Westcot do send it back, I will report them for not supplying the credit agreement.
gerih is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 23rd July 2008, 18:18   #10 (permalink)
bjoh69
Basic Account Customer
Default Re: Westcot and Me...

i have had yet another harrassing phone call from wescot they are threatening to pass on to their legal dept.have they got one or does anyone know of them ever taking someone to court.
bjoh69 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 30th July 2008, 18:27   #11 (permalink)
oldrectory
Basic Account Customer
Default Re: Westcot and Me...

I had a letter from them teliing me they had send the debt back to the originator - seems like a cop out to me and passing the buck! I think I will report them too for not complying.

Can anyone direct me towards the right letter for this.

Thanks

Oldrectory
oldrectory is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 31st July 2008, 13:53   #12 (permalink)
bjoh69
Basic Account Customer
Default Re: Westcot and Me...

ok what is the next step if they dont comply with a request for a credit agreement.
bjoh69 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 1st August 2008, 17:18   #13 (permalink)
oldrectory
Basic Account Customer
Default Re: Westcot and Me...

Well....

Phone Westcot to ask who I would send a complaint to regarding not providing the CCA.

I was told that the 'client' had recalled the debt and they didn't really know what that meant. They said that they had requested the CCA from the client and that it was this point they recalled it.

I phoned phoenix Recoveries to ask why they had recalled it and was told that Wescot has sent it back to them and had NOT requested a CCA and not recalled it themselves. Phoenix have sent it on to BCW on the 28th June. They did order the CCA today.

Now from what I have read on here, there are two avenues:

1) If Westcot did send it back, because it is in dispute (and default - over 12 days) they have broken part of the guildlines or CCA of not passing it on if there is a dispute?
2) If Phoenix did request it back after being asked for a CCA and have also sent in on to BCW aren't they in breach of regulations for passing on when it is in dispute?


Reading between the lines of the telephone conversations, I feel that it is Phoenix that are bullsh*tting! Westcott said they had had e-mails etc on record regarding the CCA request
Can you let me know what to do with this please!


Thanks

Oldrectory
oldrectory is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th August 2008, 00:04   #14 (permalink)
oldrectory
Basic Account Customer
Default Re: Westcot and Me...

Hi,

Had a reply from the original creditor today - Littlewoods direct.

Their letter says:

We refer to a recent request for a copy of your agreement.

Unfortunately we are unable to locate a copy of an executed agreement, but for you information we enclose a copy of the current agreement which applied to this type of account. This version includes all contractual variations which hae taken place.

.... Some info about the account

If a third party is acting for you, please pass a cop of this letter to your representative.

Yours......

Harrah - they don't have a signed agreement to supply me so its NOT enforceable.

Now, Westcott were dealing with this but sent it back to Phoenix Recoveries who have told me they have sent it to BCW (even though it was under dispute).

I'm assuming that Littlewoods may not have told Phoenix about this LACK of agreement.

What letter should I send to Phoenix to say no cca - bog off!?????

Can I now get the default removed/details removed from my credit file?

Thanks

Oldrectory
oldrectory is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th August 2008, 00:21   #15 (permalink)
itsamomentintime
Platinum Account Customer
 
itsamomentintime's Avatar
Default Re: Westcot and Me...

Quote:
Originally Posted by oldrectory View Post
Hi,

Had a reply from the original creditor today - Littlewoods direct.

Their letter says:

We refer to a recent request for a copy of your agreement.

Unfortunately we are unable to locate a copy of an executed agreement, but for you information we enclose a copy of the current agreement which applied to this type of account. This version includes all contractual variations which hae taken place.

.... Some info about the account

If a third party is acting for you, please pass a cop of this letter to your representative.

Yours......

Harrah - they don't have a signed agreement to supply me so its NOT enforceable.

Now, Westcott were dealing with this but sent it back to Phoenix Recoveries who have told me they have sent it to BCW (even though it was under dispute).

I'm assuming that Littlewoods may not have told Phoenix about this LACK of agreement.

What letter should I send to Phoenix to say no cca - bog off!?????

Can I now get the default removed/details removed from my credit file?

Thanks

Oldrectory
well congratulations, you have won!!
itsamomentintime is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th August 2008, 00:38   #16 (permalink)
fatboydukey
Basic Account Customer
 


I am in: Down south!
Posts: 103
fatboydukey Novitiate
Default Re: Westcot and Me...

Hi Oldrectory

I sent this one! Delete/add bits that would be relevant for you

ACCOUNT IN DISPUTE

Dear Sir or Madam,

DCA Ref:
Client Ref
Thank you for your letter dated ****. I must admit that I am rather bemused as to why this account is still being pursued by yourselves, as it is in dispute with ***** and has been since *****. Not only is this a breach of OFT collection guidelines, but also in breach of the Consumer Credit Act 1974 and Data Protection Act 1998

As ***** are now in default of my Consumer Credit Act request I consider this account to be in SERIOUS DISPUTE.

As you are aware while my Consumer Credit Act request remains in default enforcement action is NOT permitted, under s127 this constitutes a complete defence at law.

Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS.

Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make an appointment with you.

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.
Now I would respectfully suggest that this account is returned to (original creditor)***** for resolution of these defaults and breaches, as (DCA)****** cannot lawfully pursue any enforcement activities.

If (DCA ***) chooses to ignore my dispute and attempt enforcement, I will initiate legal action and file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Financial Ombudsman Service and possible court action.

After taking advice, I am of the opinion that any continued pursuit is in violation of the Administration of Justice Act 1970 section 40 as well as breaching a number of the OFT Collection Guidelines.

Additionally, you have entered a default notice against my credit record. This default occurred merely in respect of unlawful charges levied by you, or was the result of impecuniosity caused directly by the taking by you of penalty charges which you had applied unlawfully to my account

In addition to payment of the sum mentioned above, I require that you remove the default entry from the register. Please note that mere correction or amendment to the entry will not be acceptable


I would appreciate your due diligence in this matter.

I look forward to hearing from you in writing.

Yours faithfully


Remember DONT sign your name - either print it or use a digital signature (I use a fancy font and print my name in that font)!

HTH

FBD
__________________
Fatboydukey (FBD) = my big fat ginger tom I am of the fairer sex

HSBC - FBD 1st claim Bank charges Jan 07 = success
HSBC - FBD 2nd claim Bank charges June 08 = on hold
Lloyds - mums claim Bank charges June 08 = on hold
Lloyds PPI - mums claim June 08 = Got back PPI now fighting for interest
Citi loan PPI - FBD June 08 = WON!!!!
Citi cards - FBD Credit card charges June 08 = ongoing
Skycard - FBD Credit card charges - sent 1st letter requesting charges back
Kays - FBD Catalogue charges June 08 = ongoing = told Moorcroft where to go and they went!!!!!
Studio - FBD Catalogue charges June 08 = WON!!!!!!
fatboydukey is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th August 2008, 13:25   #17 (permalink)
bjoh69
Basic Account Customer
Default Re: Westcot and Me...

i have had a letter from wescot for a debt that has been passed on from another dca.i did write to the other one asking for a cca but instead of producing one they decided to pass it on.can dca,s do this is it common practice.has anyone had a similar experience.
bjoh69 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 10th September 2008, 22:33   #18 (permalink)
hawk1979
Basic Account Customer
 


I am in: London
Posts: 113
hawk1979 Novitiate
Default Re: Westcot and Me...

I wrote to Westcot the other month requesting information on two accounts that there say i owe money to. I got a letter back requarding each account and was informed that they no longer hold the accounts. So far i have not received any letters from other companys saying i owe them the money. Also you should get full details on what date westcot took hold of the account and how much the debt was then. Also find out how much it is now, without a signed credit agreement there are not allowed to chase you for the debt nor are there allowed to add intrest and charges to the account.
hawk1979 is offline