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Old 25th February 2007, 22:17   #1 (permalink)
zander
Classic Account Customer
Default Buchanan Clark & Wells return £1 PO for CCA

Sent off my PO for copy of agreement relating to my Scottish Power kerfuffle. BC & W returned it with covering letter stating they don't hold them at their office (Glasgow) and placed the account on hold having asked their client to forward the docs to me directly. What's the positon now regarding the 12 day situation? They did not answer my question pertaining to the 15% fee they added or indeed their disregard of the Data Protection Act. Any knowledge gratefully received.
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Old 26th February 2007, 13:03   #2 (permalink)
NailPost
Platinum Account Customer
Default Re: Buchanan Clark & Wells return £1 PO for CCA

The clock is ticking on it and they had better be quick. My guess is that BCW will fail to comply and default but that isn't the real concern. You should write to SP and tell them you will only deal with them and not their debt collecting monkeys.

By the way BCW don't have to tell you why the amount is 15% higher but they may have to explain and justify the rise to a judge.
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