How i love Equita

[king100]

Please note this is a bit of a read.

Have an issue with Equita Bailiffs.

I have an account with Equita actually a couple of accounts but this involves just one.

Account that i have here are the details.

Equita sent me a letter dated the 16/10/2006.

My proposed arrangement of £28.07 every 30 days is acceptable until £224.56 is settled.

I paid the the accepted amount on the 30/10/2006 over the phone.

On the 30/11/2006 i called Equita and asked if i could make a payment by credit card over the phone. They advised me that there is a card charge. No way was i going to pay them any more money in charges.

So i said that i would sent a cheque to them. This was ok. They cashed the cheque on the 7th December. This cheque cleared the balance of the account.

Suddenly after accepting that all was well with the account and that it was closed i get this letter.

16/01/2007

"
REMOVAL NOTICE

A warrant issued by the Traffic Enforcement Centre at Northampton County Court still remains outstanding despite applications for payment.

I have therefore arranged for my recovery team to visit your home to remove your vehicle ******.(reg plate number) Your vehicle will then be removed and impounded for sale at auction. You will incur further considerable expense, the costs of which will be added to your debt.

Should you no longer be in possesion of the vehicle, we will remove household items from your home for sale at Public Auction to settle the outstanding Distress Warrant.

To avoid this distressing course of action you must pay the £310.18 outstanding by return or contact my office to make suitable arrangements to pay before my bailiff team calls. In the absence of any contact from you we will visit your home without further notice."

Exact copy of letter including the bold bits.


I called Equita on numerous occasions after receiving this, was hung up on numerous times, spoken to rudely by staff and constantely asked if i can pay the outstanding amount.

I asked them where the charges came from and they said that a bailiff have come round to my house on the 30/11/2006. That is my final day to pay the accepted arrangement that i had in place.

So i have an arrangement yet they come round and try and charge extra.

They then said that a bailiff had also come round afterwards to collect payment and left a calling card.

This i find very hard that no one was in. There is a business that runs from my address and i know that there is always someone present at the property. Actually there is probably at least 3 people on the property at any one time. Surely one of them would have seen this ghost of a bailiff appear.

Finally i get hold of one helpful person who advised me to contact Karen Fowler.

I sent a letter to Karen Fowler advising her of this situation and asking her for details of the outstanding amount and how they have come up with the figure of £310.18.

Numerous points made like cheque cashed 7th December, that the bailiffs didnt attend.

Sent this letter recorded post on the 26/01/2007.

Called up Equita today at 13.26 spoke to an advisor called Craig who advised me account was closed.

No apology nothing.


After all that i want to send Equita a strong message of complaint. I am not too sure what i can say, who i can write to apart from Equita.

Please advise.

[KHMcBey]

Banking ombudsman? Do they deal with these companies? Okay that was more a question than an answer, sorry!
Hopefully someone more knowledgeable will be along soon

[comanche]

Sorry I'm not at clear. Did they tell you that they had written off the outstanding balance on the account?

[king100]

They had not written it off they said that the account was closed as payment had been received.